New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus • Advice and insight from world-class Apple enthusiasts • Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

MacBook Air hard drives data recovery


Post Reply New Thread Subscribe

 
Thread Tools
Tweek

 
Member Since: Jun 26, 2013
Posts: 7
Tweek is on a distinguished road

Tweek is offline
I have two hard drives (model HS12UHE) which failed in my MacBook Air. The first failed at the end of 2012: the laptop couldn't get past the opening screen, and there was no sign it could detect the hard drive until I booted it off a software restore stick. I scanned it and there was some problem about 'nodes' which I couldn't understand.

Anyway, I took it to a company which said I needed a new hard drive, and they installed a 'new' one with my old data scanned across without too much difficulty, but at some expense.

'New' is in quotes because when that collapsed in the same way just six weeks later, it was extracted by another company and they pointed out it had a 'warranty void' sticker on it. A (genuinely) new hard drive was inserted which seems to be working OK but the bloke had trouble getting data off either of the old drives.

However… he wasn't a data recovery specialist and it seems unlikely to me that *both* drives are beyond scanning with a disk caddy. I'd rather try again myself before getting a specialist to open it/them as I don't have money to burn. Is it worth buying a disk caddy to try, and if so what exactly do I need?

Please explain as if talking to someone who thinks stone axes are a bit technical. Thanks in advance.
QUOTE Thanks
techiesteve

 
Member Since: Apr 24, 2009
Location: UK
Posts: 486
techiesteve is a glorious beacon of lighttechiesteve is a glorious beacon of lighttechiesteve is a glorious beacon of lighttechiesteve is a glorious beacon of lighttechiesteve is a glorious beacon of lighttechiesteve is a glorious beacon of light
Mac Specs: MacBook Pro 15" 2.8 GHz, MacBook 2.16 GHz, iPhone 5

techiesteve is offline
If I need to recover data from a failed MBA hard drive, I attempt this with the HD still installed in the MBA. I boot from an external USB HD partitioned into 2. One partition contains a Snow Leopard install with Disk Warrior, Data Rescue and other useful apps installed. I am also logged in as a root user, as there can be multiple users to recover. Without this I can be denied access to all of the users. I also have my OS configured to show hidden files/folders. This is to recover data from the User Library, which is by default hidden in Lion and Mountain Lion. I would also use a folder on this partition to hold recovered data. The other partition would be used to hold a clone of the failed drive when it is sometimes possible for Disk Warrior to give you a preview of the HD, and it is then cloned with Carbon Copy Cloner.

You are now past this stage, I doubt you want to to remove the new HD and refit the defective one. You would need to source and buy (look on eBay) for an adapter to suit your Samsung 1.8" SATA ZIF HD. You are likely to also require Disk Warrior, Data Rescue, or both. If one isn't successful, then use the other. You'll need to factor in all the costs against the value of the data. At the end of the day you may invest in the hardware and recovery software only to find neither will recover your data. When this happens I often find Boomerang is successful. It's expensive for the initial purchase, but then the annual license fee is quite reasonable. Data recovery is rarely as simple as adding the drive to a caddy and running Disk Utility over it.

Steve Bell
UK
QUOTE Thanks
harryb2448

 
harryb2448's Avatar
 
Member Since: Nov 28, 2007
Location: Nambucca Heads Australia
Posts: 17,549
harryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond reputeharryb2448 has a reputation beyond repute
Mac Specs: iMac i5 2.7GHz OS X.9.4 and OS X.10

harryb2448 is offline
Tough luck. Does not sound like you took it to an Apple Reseller or Genius Bar to start with. As techiesteve points out a but hit and miss recovering data. Commercial recovery can set you back thousands. Bit late to suggest but always have a backup external hard drive.

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
QUOTE Thanks
chas_m

 
chas_m's Avatar
 
Member Since: Jan 22, 2010
Location: Victoria, BC
Posts: 16,765
chas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond repute
Mac Specs: 2012 MBP, Black speakers, Black Benq second monitor, black(ish) iPhone 5s, Black 2012 iPad, etc.

chas_m is offline
Am I losing my mind, or is there no such thing as a MacBook Air with an (internal) hard drive?
QUOTE Thanks
mrplow

 
mrplow's Avatar
 
Member Since: Oct 01, 2007
Location: UK
Posts: 6,741
mrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond repute
Mac Specs: 27" iMac i7 (2011) 10.10, iPhone6, iPad Air, AppleTV2

mrplow is offline
Quote:
Originally Posted by chas_m View Post
Am I losing my mind, or is there no such thing as a MacBook Air with an (internal) hard drive?
Original MBAs had 120gb SATA hard disks with a ZIF connector:
MacBook Air (Original) 120 GB Hard Drive - iFixit
MacBook Air Models A1237 and A1304 Hard Drive Replacement - iFixit

External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

Please use the reputation system if you think you've been helped - top right of this post
QUOTE Thanks
bobtomay

 
bobtomay's Avatar
 
Member Since: Dec 22, 2006
Location: Texas, where else?
Posts: 25,021
bobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond repute
Mac Specs: 15" MBP 2.33 C2D 256 4GB, MBA 13" i7 1.8, MB 2.0 2GB, Nano 4th, 3GS, iPad 1

bobtomay is offline
I had to go check that out also - didn't realize they'd been making the MBA since 2008.

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
QUOTE Thanks
chas_m

 
chas_m's Avatar
 
Member Since: Jan 22, 2010
Location: Victoria, BC
Posts: 16,765
chas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond reputechas_m has a reputation beyond repute
Mac Specs: 2012 MBP, Black speakers, Black Benq second monitor, black(ish) iPhone 5s, Black 2012 iPad, etc.

chas_m is offline
Thanks Mr Plow!
QUOTE Thanks
Tweek

 
Member Since: Jun 26, 2013
Posts: 7
Tweek is on a distinguished road

Tweek is offline
Hello again.

First of all: sorry I didn't thank anyone for the advice so far. Soon after this went up my current drive started going very wrong and that took the focus off the older ones.

That's been working now for a few months (thank's to bobtomay's advice on another thread).

So: as far as taking a shot at recovering data with Disk Warrior or similar goes, I need something like... 1.8" ZIF LIF HDD or SSD to SATA ADAPTER /// LIF 24 pins (for Apple Macbook Air SSD) /// With LIF ribbon cable: Amazon.co.uk: Computers & Accessories ?
QUOTE Thanks
VAMountaineer

 
Member Since: Oct 08, 2013
Posts: 90
VAMountaineer has a spectacular aura about

VAMountaineer is offline
Quote:
Originally Posted by Tweek View Post
Hello again.

First of all: sorry I didn't thank anyone for the advice so far. Soon after this went up my current drive started going very wrong and that took the focus off the older ones.

That's been working now for a few months (thank's to bobtomay's advice on another thread).

So: as far as taking a shot at recovering data with Disk Warrior or similar goes, I need something like... 1.8" ZIF LIF HDD or SSD to SATA ADAPTER /// LIF 24 pins (for Apple Macbook Air SSD) /// With LIF ribbon cable: Amazon.co.uk: Computers & Accessories ?

1. yes, that's the device you need.

2. Don't feel bad for not taking your system to an apple shop. I'm sorry but getting chastised for that is just stupid.

I'm not sure if this forum is sponsored by Apple or not, but I'm constantly amazed by the fanboi mindset here that chastises people for not going to see the "geniuses" at an Apple store.

I would no sooner trust the Apple "Genius expert" recommendations than I would ask Britney Spears for marriage advice.

3. THe hard drives on the original/early Air systems were pretty sketchy--it was a super small drive that was both slow and problematic. AND very susceptible to shock damage. I have a box of 10-15 in my shed, from systems that they crashed in....


PS: sorry if i stomp on toes.. just telling the truth. Apple turns out some great product. and some crap. and they've perfected the methods of separating the gullible from their money in the process.... No need to encourage people to be more gullible.
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 39,669
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

chscag is offline
Quote:
I'm not sure if this forum is sponsored by Apple or not, but I'm constantly amazed by the fanboi mindset here that chastises people for not going to see the "geniuses" at an Apple store.
These forums are independent from Apple and are strictly peer to peer. Also, I think you're overstating the fan boy mindset that you seem to think exists in our forums.

Perhaps you would like to detail for us which posts you think display a fan boy attitude so we can see what you're referring to?

Also:

People take their Apple equipment to the genius bar for several reasons:

1. It's called "Apple Care" (warranty)

2. They trust the technicians there. Time and time again we have received tales of folks taking their Mac, iPhone, iPad, iPod, whatever, to other than an authorized Apple reseller or genius bar for repair. While some independent service facilities do a decent job, most do not. Apple stands by their work.

Quote:
PS: sorry if i stomp on toes.. just telling the truth. Apple turns out some great product. and some crap. and they've perfected the methods of separating the gullible from their money in the process.... No need to encourage people to be more gullible.
You certainly have a right to express your opinion, but we would like to remind you that calling members in our forums "fan boys" is not something that we will tolerate. Please read our guidelines if you're in doubt.

Thanks for understanding.
QUOTE Thanks
VAMountaineer

 
Member Since: Oct 08, 2013
Posts: 90
VAMountaineer has a spectacular aura about

VAMountaineer is offline
Quote:
Originally Posted by chscag View Post
These forums are independent from Apple and are strictly peer to peer. Also, I think you're overstating the fan boy mindset that you seem to think exists in our forums.

Perhaps you would like to detail for us which posts you think display a fan boy attitude so we can see what you're referring to?

Also:

People take their Apple equipment to the genius bar for several reasons:

1. It's called "Apple Care" (warranty)

2. They trust the technicians there. Time and time again we have received tales of folks taking their Mac, iPhone, iPad, iPod, whatever, to other than an authorized Apple reseller or genius bar for repair. While some independent service facilities do a decent job, most do not. Apple stands by their work.

You certainly have a right to express your opinion, but we would like to remind you that calling members in our forums "fan boys" is not something that we will tolerate. Please read our guidelines if you're in doubt.

Thanks for understanding.
I thought this was independent, but unsure. Haven't been on here long, but have been doing Mac stuff since the late 80's.

A couple of points why I thought some of the responses were a bit off-base.

1. AppleCare doesn't exist on a machine that's 5yrs old. Why tell people to take a machine for applecare when a simple logical assessment tells you it's NOT possible that apple will cover it?

2. Apple techs are no more trustworthy that other techs, from my experience. for 3 years I **REGULARLY** repaired logic boards damaged by the certified Apple tech who worked in the beltway (now a tech in the flagship Apple store in Manhattan)... He would bring boards in that he'd ripped the traces off of, ask me to re-attach connectors, chips, etc. Generally the customers STILL got billed for damage done to their machine by Apple... An independent AASP would NEVER have been able to get away with the stuff the main stores do.

Do they ("Apple") stand behind their work?? it's a mixed bag.

For instance I just spent SEVERAL hours early this week, on the phone with Apple corporate, to force them into resolving an iphone issue.. the customer (a personal friend of mine) upgraded a perfectly good working iphone4 to the new OS, and it bricked.. Wifi shut off entirely.

Apple's "official" response is the wifi "was not working" previously (even though it was working perfectly), and that the new iOS simply makes it appear that it's no longer working. Calling that bullsh*** is (in my opinion) a slam on the natural bovine by-product.. Forget that the iPhone wifi issue is a well-documented issue, that it's ENTIRELY software-induced, that Apple's software RECOMMENDS the upgrade to the customer, WON'T allow them to downgrade away from it, and that the hardware worked perfectly previously... It's somehow the customer's fault, and Apple wants $200 for a replacement phone...

The only way I got them to handle it was to ask one of my other clients "look into it" (he's a rather well-known plaintiff's attorney, and is known for doing well in class-action suits - but I've recovered some "impossible" HDDs for him so he's a bit indebted to me). Apparently he faxed something to San Francisco, because I got a call out of the blue with an offer for a completely new phone at no cost to the customer.

Yes, that was a nice outcome... BUT, IMHO, it should NOT require you to have a billionaire lawyer buddy, JUST to get a company to do right for their customers... and in my opinion, that's what it's coming to with Apple.

So why do I call it fanboidom? No, I don't think it's unreasonable.. Perhaps just a bit naive, **IF** in fact, you think that Apple doesn't have profit as the main driving factor.

It's naive to think that walking into a meticulously designed salesroom, filled with WELL TRAINED salesmen, handing your laptop to some kid who hasn't gotten out of pimples yet (ie., NO life experience on which to base intelligent judgement), and asking them for an honest recommendation on your system is going to net you something other than a sales pitch they've been specifically trained to give you.

And, TRUST ME, they've been TRAINED TO SELL YOU COMPUTERS. Apple makes far more money if you buy a new Mac and buy all the accoutrements to go along, than if you bring your 4 yr old computer in and get it fixed.

Apple doesn't want to fix old Macs. They won't touch something outside of 4yrs. That's why places like lowendmac.com wegenermedia.com, ifixit,com, (and i *THINK* this site) have real value for the Mac community - for folks JUST LIKE the original poster on this thread--because he SHOULD have the opportunity for an independent knowledge source OTHER than the mfr (who just wants to convert him to buy a new system). I came here because I saw that it gives significant value to the average Mac's user experience, but I also am not going to gloss over naiveté if I see it.

So......I think you have to be careful when you send people who are NOT tech-savvy (and let's face it, Mac folks are 98% NOT tech savvy!) into a bright & shiny store experience, and expect them to be able to intelligently assess whatever line of sales bull***** they're given by the "experts". Apple has a hidden agenda. Statistically speaking, NOBODY walks into the Apple store and walks back out without spending at least $50. nobody.

Here's a bit of why I'm so cautious. I once hired a couple Apple geniuses, to help me in my service calls in the beltway a few years ago. Boy was that a mistake. One of them was doing good to tie his own shoes, and I don't know that he could have distinguished a T8 from a flathead screwdriver. But he was FABULOUS with the smooth-talk, and the ladies LOVED HIM. After I got thru the shock of just HOW incompetent he was, I took the time to learn all I could from him (before I fired him).

He was a genius bar certified tech and was trained by Apple..... Not trained to know anything. Trained HOW TO SELL. He honestly had NEVER heard of a PRAM battery. A "certified genius" who literally WAS NOT capable of installing a AA battery in a remote control.

Apple built him into a smooth salesman, under the guise of a technician. He sat at the genius bar, having never removed a single hard drive, installed RAM, or done ANYTHING more in-depth than press the power button, and sold new systems. He was taught such indepth lines as "it looks like your graphics card is fried" (use whenever the screen is not coming up), "that's a bad logic board" (if no boot or system shuts off hard).... Truthful?? not even close. But the ladies loved him.

Are they ALL like him? No... i'm sure there are good ones.. But in my decades of Mac experience, I've only known ONE Apple store employee that I'd trust to more than empty my trash can. (and he doesn't work for Apple any more, having become disgusted with the company).

In my experience, the genius bar is a diversion, NOT a solution point. Yes, if you go in and your HDD is crashed, you can likely get it booted again and a new OS installed. And you can likely get RAM installed without them damaging your Mac (i've got horror stories on that as well but won't waste more time).... But ANY repair shop that does Mac can do these processes for you, and quite likely at a much better price, and you'll usually get people who are honest about expectations.

That's my point. Hopefully you won't see this as an attack on you, but as a reference for folks who go to the Apple store, to at least go in with their eyes open.

YES, Apple stores serve a purpose.. And it's for THEIR bottom line, not for your convenience or financial best-interests... Remember that.

The original poster came here looking for help. He was recommended to go to the VERY PLACE where he would NOT get help, but would get sold an overpriced replacement (ie' "youdidn't go to Apple"....). That's why I called it fanboy mindset.... I hope that isn't offensive--I wasn't meaning to insult, just trying to make the point that some mindsets are based on fallacious assumptions.. If that's offensive, I apologize to all....
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 39,669
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

chscag is offline
Quote:
The original poster came here looking for help. He was recommended to go to the VERY PLACE where he would NOT get help, but would get sold an overpriced replacement (ie' "youdidn't go to Apple"....). That's why I called it fanboy mindset.... I hope that isn't offensive--I wasn't meaning to insult, just trying to make the point that some mindsets are based on fallacious assumptions.. If that's offensive, I apologize to all....
Like I said above, you're entitled to your opinion about Apple and their policies. However, we draw the line when you toss insults (yes, what you said is considered insulting) at our forum members. All we ask is that you follow our guidelines and post accordingly.

Thanks.
QUOTE Thanks
Checco

 
Member Since: Nov 09, 2011
Posts: 225
Checco has a spectacular aura about
Mac Specs: 21.5" iMac Mid-2011 ~ 15" MBP Mid-2012 ~ iPad 4 16GB ~ iPhone 5 16GB

Checco is offline
VA, the OP came here and got some honest advice, whatever it may have been. People on this forum try and help others based on their experiences and on what seems logical - they actually take time out of their day trying to help a complete stranger. Try and put this into perspective and re-evaluate your "fanboy" comments. Further, if the advice provided isn't welcome, well, you are free to navigate your browser to another page.

About Apple looking after their bottom line, that is what a company is meant to do and that may be why it's called a business. Incidentally, by Apple providing a convenient service, which they do, they are looking after their bottom line.
QUOTE Thanks
VAMountaineer

 
Member Since: Oct 08, 2013
Posts: 90
VAMountaineer has a spectacular aura about

VAMountaineer is offline
Quote:
Originally Posted by chscag View Post
Like I said above, you're entitled to your opinion about Apple and their policies. However, we draw the line when you toss insults (yes, what you said is considered insulting) at our forum members. All we ask is that you follow our guidelines and post accordingly.

Thanks.

Understood.. and hence my apology if anyone took offense. I meant no harm, but apparently it didn't come across that way. I'll self-moderate in the future.
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 39,669
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

chscag is offline
No problem. We welcome your input as a productive member of our forums.

Regards.
QUOTE Thanks

Post Reply New Thread Subscribe


« Best wireless solution Time Machine for MBP | MacBook Pro strange heating after Mavericks »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
External Hard Drive for Macbook Air Tfparrott Apple Notebooks 3 09-27-2011 10:37 AM
MacBook Air and Time Machine setup bjenman OS X - Apps and Games 3 09-21-2011 07:58 AM
Help! I need to transfer data from my MacBook Pro to an external hard drive aurenem Apple Notebooks 3 07-30-2011 10:23 PM
Recover Data from Macbook Air ericg Apple Notebooks 3 11-17-2010 08:54 PM
Data Recovery From my External Hard Drive Ginger Pilot Other Hardware and Peripherals 2 10-11-2008 05:51 AM

All times are GMT -4. The time now is 10:42 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?