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  1. #1


    Member Since
    Jul 09, 2013
    Posts
    4
    Problem with my Mac
    I own a Macbook Air and it's currently having problems. After installing a routine software update, my Mac crashed. It is now stuck on the Apple loading screen with the Apple that starts on on Macs. Help would be appreciated.

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,517
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    You need to provide us with some more info:

    Year and model MacBook Air?

    Version of OS X it's running?

    Which software update did you download and did you make a backup prior to installing the update, or any backup?

  3. #3


    Member Since
    Jul 09, 2013
    Posts
    4
    It is the mid 2011 11 inch model. It is running OS X Lion. The software update that was downloaded was the standard Software Update that appears in the toolbar. I often installed the update. I didn't make a backup before the update.

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,517
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    OK, thanks for posting back the specs for your MacBook Air.

    Normally, software updates are benign and do not cause problems. It may have been coincidental with another problem your MBA was having. Anyway, let's try this:

    Boot your MacBook Air to its recovery partition. Reboot and hold down the command plus the r key. The machine should boot to the recovery partition. It may take a few minutes to do so. Once in recovery, choose utilities, and then select Disk Utility. Run verify and repair for the hard drive. Let us know the results.

  5. #5


    Member Since
    Jul 09, 2013
    Posts
    4
    I was told that my Macintosh HD could not be repaired but it reads another disk called Apple SSD TS064C Media.

  6. #6

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,517
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Your MacBook Air has an SSD divided into three parts: A small EFI partition, the main Macintosh HD partition, and the partition you booted to called the recovery partition. Disk Utility is telling you that your Macintosh partition can not be repaired. All your data is on the Macintosh partition.

    but it reads another disk called Apple SSD TS064C Media.
    That's the SSD which is in your MacBook Air. See above for how it's divided.

  7. #7


    Member Since
    Jul 09, 2013
    Posts
    4
    So am I unable to fix my Mac?
    If not, thank you for all your help.

  8. #8

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,517
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    I didn't say you couldn't fix it, however, it will probably mean replacing the defective SSD. That's why it's very important to make backups. Since your machine is a 2011 model, did you buy extended Apple Care? If you have Apple Care, Apple will replace the SSD.

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