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  1. #1


    Member Since
    Mar 04, 2010
    Posts
    15
    Where can I post error reports?
    I'm pretty new to this forum. Where is the best place to post an error report so I can get some information about what's going on? It's for a MacBook Pro.

  2. #2

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    22,799
    Specs:
    Imac 27", i7 3.5GHz, 3TB Fusion drive, 32GB memory, macOS Sierra.
    Just include it in your thread. This is for a kernel panic?
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  3. #3


    Member Since
    Mar 04, 2010
    Posts
    15
    Yes =(! Do you mean this thread right here?

  4. #4

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    36,524
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Yes...post it right here!

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  5. #5


    Member Since
    Mar 04, 2010
    Posts
    15
    Interval Since Last Panic Report: 10893 sec
    Panics Since Last Report: 7
    Anonymous UUID: CE74B27E-7C38-4839-AEC7-E505B69B90A8

    Wed May 8 19:22:29 2013
    panic(cpu 1 caller 0x2abf6a): Kernel trap at 0x00279ece, type 14=page fault, registers:
    CR0: 0x80010033, CR2: 0x00000016, CR3: 0x33162000, CR4: 0x00000660
    EAX: 0x0b15fe10, EBX: 0x00000002, ECX: 0x0d47d3d4, EDX: 0x0421e850
    CR2: 0x00000016, EBP: 0x7c38bde8, ESI: 0x0b838000, EDI: 0x00000000
    EFL: 0x00010202, EIP: 0x00279ece, CS: 0x00000008, DS: 0x04110010
    Error code: 0x00000000

    Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
    0x7c38bbd8 : 0x21b837 (0x5dd7fc 0x7c38bc0c 0x223ce1 0x0)
    0x7c38bc28 : 0x2abf6a (0x59e3d0 0x279ece 0xe 0x59e59a)
    0x7c38bd08 : 0x2a1a78 (0x7c38bd20 0x1 0x7c38bde8 0x279ece)
    0x7c38bd18 : 0x279ece (0xe 0x258f0048 0x7c380010 0x10)
    0x7c38bde8 : 0x258575 (0xb15fe10 0xb838000 0x0 0x1)
    0x7c38bf38 : 0x2ab83c (0xb65c148 0x71076000 0x7fff 0x1)
    0x7c38bfc8 : 0x2a18da (0xd3debe4 0x7fff 0x10 0xd3debe4)

    BSD process name corresponding to current thread: Problem Reporter

    Mac OS version:
    10K549

    Kernel version:
    Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
    System model name: MacBookPro5,5 (Mac-F2268AC8)

    System uptime in nanoseconds: 937871483095
    unloaded kexts:
    com.apple.driver.AirPortBrcm43xx 423.91.27 (addr 0xeeb000, size 0x1900544) - last unloaded 169513320747
    loaded kexts:
    com.avast.PacketForwarder 1.3 - last loaded 37636399075
    com.avast.AvastFileShield 2.0.0
    com.apple.driver.AppleHWSensor 1.9.3d0
    com.apple.driver.AGPM 100.12.31
    com.apple.filesystems.autofs 2.1.0
    com.apple.driver.AppleMikeyHIDDriver 1.2.0
    com.apple.driver.AppleHDA 2.0.5f14
    com.apple.driver.AppleUpstreamUserClient 3.5.7
    com.apple.driver.AppleMCCSControl 1.0.20
    com.apple.driver.AudioAUUC 1.57
    com.apple.driver.AppleMikeyDriver 2.0.5f14
    com.apple.driver.SMCMotionSensor 3.0.1d2
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AudioIPCDriver 1.1.6
    com.apple.driver.AppleIntelPenrynProfile 17
    com.apple.driver.AppleBacklight 170.0.46
    com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
    com.apple.kext.AppleSMCLMU 1.5.2d10
    com.apple.driver.AppleLPC 1.5.1
    com.apple.GeForce 6.3.6
    com.apple.driver.AppleUSBTCButtons 201.6
    com.apple.driver.AppleUSBTCKeyboard 201.6
    com.apple.driver.AppleIRController 303.8
    com.apple.driver.AppleUSBCardReader 2.6.1
    com.apple.iokit.SCSITaskUserClient 2.6.8
    com.apple.BootCache 31.1
    com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
    com.apple.driver.AppleSmartBatteryManager 160.0.0
    com.apple.iokit.IOAHCIBlockStorage 1.6.4
    com.apple.driver.AppleFWOHCI 4.7.3
    com.apple.driver.AirPortBrcm43224 428.42.4
    com.apple.driver.AppleUSBHub 4.2.4
    com.apple.driver.AppleAHCIPort 2.1.7
    com.apple.nvenet 2.0.17
    com.apple.driver.AppleUSBEHCI 4.2.4
    com.apple.driver.AppleUSBOHCI 4.2.0
    com.apple.driver.AppleEFINVRAM 1.4.0
    com.apple.driver.AppleRTC 1.3.1
    com.apple.driver.AppleHPET 1.5
    com.apple.driver.AppleACPIButtons 1.3.6
    com.apple.driver.AppleSMBIOS 1.7
    com.apple.driver.AppleACPIEC 1.3.6
    com.apple.driver.AppleAPIC 1.4
    com.apple.driver.AppleIntelCPUPowerManagementClien t 142.6.0
    com.apple.security.sandbox 1
    com.apple.security.quarantine 0
    com.apple.nke.applicationfirewall 2.1.14
    com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
    com.apple.driver.AppleProfileReadCounterAction 17
    com.apple.driver.DspFuncLib 2.0.5f14
    com.apple.driver.AppleProfileTimestampAction 10
    com.apple.driver.AppleProfileThreadInfoAction 14
    com.apple.driver.AppleProfileRegisterStateAction 10
    com.apple.driver.AppleProfileKEventAction 10
    com.apple.driver.AppleProfileCallstackAction 20
    com.apple.nvidia.nv50hal 6.3.6
    com.apple.iokit.IOFireWireIP 2.0.3
    com.apple.iokit.IOSurface 74.2
    com.apple.iokit.IOBluetoothSerialManager 2.4.5f3
    com.apple.iokit.IOSerialFamily 10.0.3
    com.apple.iokit.IOAudioFamily 1.8.3fc2
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.AppleSMBusController 1.0.10d0
    com.apple.driver.AppleBacklightExpert 1.0.1
    com.apple.iokit.AppleProfileFamily 41
    com.apple.driver.IOPlatformPluginFamily 4.7.0a1
    com.apple.driver.AppleSMBusPCI 1.0.10d0
    com.apple.driver.AppleSMC 3.1.0d5
    com.apple.driver.AppleHDAController 2.0.5f14
    com.apple.iokit.IOHDAFamily 2.0.5f14
    com.apple.NVDAResman 6.3.6
    com.apple.iokit.IONDRVSupport 2.2.1
    com.apple.iokit.IOGraphicsFamily 2.2.1
    com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3
    com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
    com.apple.iokit.IOBluetoothFamily 2.4.5f3
    com.apple.driver.AppleUSBMultitouch 207.7
    com.apple.iokit.IOUSBHIDDriver 4.2.0
    com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.8
    com.apple.iokit.IOUSBMassStorageClass 2.6.7
    com.apple.driver.AppleUSBMergeNub 4.2.4
    com.apple.driver.AppleUSBComposite 3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8
    com.apple.iokit.IOBDStorageFamily 1.6
    com.apple.iokit.IODVDStorageFamily 1.6
    com.apple.iokit.IOCDStorageFamily 1.6.1
    com.apple.driver.XsanFilter 402.1
    com.apple.iokit.IOAHCISerialATAPI 1.2.6
    com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8
    com.apple.iokit.IOFireWireFamily 4.2.6
    com.apple.iokit.IO80211Family 320.1
    com.apple.iokit.IOUSBUserClient 4.2.4
    com.apple.iokit.IOAHCIFamily 2.0.6
    com.apple.iokit.IONetworkingFamily 1.10
    com.apple.iokit.IOUSBFamily 4.2.4
    com.apple.driver.NVSMU 2.2.7
    com.apple.driver.AppleEFIRuntime 1.4.0
    com.apple.iokit.IOHIDFamily 1.6.6
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 6
    com.apple.driver.DiskImages 289.1
    com.apple.iokit.IOStorageFamily 1.6.3
    com.apple.driver.AppleACPIPlatform 1.3.6
    com.apple.iokit.IOPCIFamily 2.6.5
    com.apple.iokit.IOACPIFamily 1.3.0
    Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 6 GB, SMC 1.47f2
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
    Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: WDC WD5000BPVT-08HXZT3, 465.76 GB
    Serial ATA Device: HL-DT-ST DVDRW GS23N, 7.24 GB
    USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000 / 2
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000 / 4
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000 / 3
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2



    Thanks guys! I really appreciate it! <3

  6. #6

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    22,799
    Specs:
    Imac 27", i7 3.5GHz, 3TB Fusion drive, 32GB memory, macOS Sierra.
    Uninstall Avast today. There are no Mac OS X viruses. Let's know how you go then. If you feel you must have AV software if you are from a Windows background, download ClamXAV which is freeware.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  7. #7


    Member Since
    Mar 04, 2010
    Posts
    15
    Okay I uninstalled it, but I'm still getting kernal panics!

  8. #8

    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,817
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 6S, iPod Nano 7th GeniPad 3
    What Mac? What version of OS X?
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

  9. #9


    Member Since
    Mar 04, 2010
    Posts
    15
    2010 MacBook Pro. Snow Leopard 10.6.8

  10. #10

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    50,241
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, Sierra
    Let's try this:

    Boot your machine to safe boot mode. Hold down the shift key as soon as you hear the chime noise and keep holding it until you see the spinning wheel. Safe boot disables all startup programs and third party drivers. It also disables the sound and does a verify on the hard drive. If your Mac operates OK in safe mode without going into panic, that may indicate a software or driver problem. Let us know.

  11. #11


    Member Since
    Mar 04, 2010
    Posts
    15
    Okay, done! It did alright in safe boot mode, until I tried to get on Google Chrome and tell you that it did alright in safe boot mode =P. I ended up with another kernel panic, and was having trouble getting it to start up into normal mode without it panicking again. Finally got back on after about three tries. Should I do a hardware test? How do I do that?

  12. #12

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    50,241
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, Sierra
    Yes, it's time to run the Apple Hardware Test. Boot the machine with your Snow Leopard DVD and hold down the "d" key. I'm beginning to think that you might be getting a memory error. Have you recently added memory to your MBP? Anyway, post the results of the hardware test.

    You could also be running into a flaky hard drive. A hard drive that's borderline failing can and will cause kernel panics. Next, we can try checking the hard drive.

  13. #13


    Member Since
    Mar 04, 2010
    Posts
    15
    Wow...so about ten seconds in I got this message

    Alert! Apple hardware test has detected an error. 4MEM/1/40000000: 0xaa2ad698

    Couldn't find anything on Google about it...

  14. #14

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    50,241
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, Sierra
    That's a memory error as I suspected. Have you recently added memory to your MacBook Pro? Anyway, try opening up the machine and re-seating the memory modules. In other words, remove them one at a time and push them back into their slots. If you don't want to do it yourself, have someone help you.

  15. #15


    Member Since
    Mar 04, 2010
    Posts
    15
    I did recently put in new RAM, so I replaced it with the old RAM and did a hardware test again and it came up clean. I'll take it back and see if I can get some that will work better. =) Thanks for your help!!! <3 I really appreciate it!

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