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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

Where can I post error reports?


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DianneIsSnazzy

 
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I'm pretty new to this forum. Where is the best place to post an error report so I can get some information about what's going on? It's for a MacBook Pro.
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harryb2448

 
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Just include it in your thread. This is for a kernel panic?

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
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DianneIsSnazzy

 
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Yes =(! Do you mean this thread right here?
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Yes...post it right here!

- Nick

- Computer slow, too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some speedup tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
- Apple Battery Info. Battery
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DianneIsSnazzy

 
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Interval Since Last Panic Report: 10893 sec
Panics Since Last Report: 7
Anonymous UUID: CE74B27E-7C38-4839-AEC7-E505B69B90A8

Wed May 8 19:22:29 2013
panic(cpu 1 caller 0x2abf6a): Kernel trap at 0x00279ece, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x00000016, CR3: 0x33162000, CR4: 0x00000660
EAX: 0x0b15fe10, EBX: 0x00000002, ECX: 0x0d47d3d4, EDX: 0x0421e850
CR2: 0x00000016, EBP: 0x7c38bde8, ESI: 0x0b838000, EDI: 0x00000000
EFL: 0x00010202, EIP: 0x00279ece, CS: 0x00000008, DS: 0x04110010
Error code: 0x00000000

Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x7c38bbd8 : 0x21b837 (0x5dd7fc 0x7c38bc0c 0x223ce1 0x0)
0x7c38bc28 : 0x2abf6a (0x59e3d0 0x279ece 0xe 0x59e59a)
0x7c38bd08 : 0x2a1a78 (0x7c38bd20 0x1 0x7c38bde8 0x279ece)
0x7c38bd18 : 0x279ece (0xe 0x258f0048 0x7c380010 0x10)
0x7c38bde8 : 0x258575 (0xb15fe10 0xb838000 0x0 0x1)
0x7c38bf38 : 0x2ab83c (0xb65c148 0x71076000 0x7fff 0x1)
0x7c38bfc8 : 0x2a18da (0xd3debe4 0x7fff 0x10 0xd3debe4)

BSD process name corresponding to current thread: Problem Reporter

Mac OS version:
10K549

Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro5,5 (Mac-F2268AC8)

System uptime in nanoseconds: 937871483095
unloaded kexts:
com.apple.driver.AirPortBrcm43xx 423.91.27 (addr 0xeeb000, size 0x1900544) - last unloaded 169513320747
loaded kexts:
com.avast.PacketForwarder 1.3 - last loaded 37636399075
com.avast.AvastFileShield 2.0.0
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.AGPM 100.12.31
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 2.0.5f14
com.apple.driver.AppleUpstreamUserClient 3.5.7
com.apple.driver.AppleMCCSControl 1.0.20
com.apple.driver.AudioAUUC 1.57
com.apple.driver.AppleMikeyDriver 2.0.5f14
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.driver.AppleBacklight 170.0.46
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.kext.AppleSMCLMU 1.5.2d10
com.apple.driver.AppleLPC 1.5.1
com.apple.GeForce 6.3.6
com.apple.driver.AppleUSBTCButtons 201.6
com.apple.driver.AppleUSBTCKeyboard 201.6
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBCardReader 2.6.1
com.apple.iokit.SCSITaskUserClient 2.6.8
com.apple.BootCache 31.1
com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.iokit.IOAHCIBlockStorage 1.6.4
com.apple.driver.AppleFWOHCI 4.7.3
com.apple.driver.AirPortBrcm43224 428.42.4
com.apple.driver.AppleUSBHub 4.2.4
com.apple.driver.AppleAHCIPort 2.1.7
com.apple.nvenet 2.0.17
com.apple.driver.AppleUSBEHCI 4.2.4
com.apple.driver.AppleUSBOHCI 4.2.0
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClien t 142.6.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.14
com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.DspFuncLib 2.0.5f14
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.nvidia.nv50hal 6.3.6
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.5f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.1
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleSMC 3.1.0d5
com.apple.driver.AppleHDAController 2.0.5f14
com.apple.iokit.IOHDAFamily 2.0.5f14
com.apple.NVDAResman 6.3.6
com.apple.iokit.IONDRVSupport 2.2.1
com.apple.iokit.IOGraphicsFamily 2.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
com.apple.iokit.IOBluetoothFamily 2.4.5f3
com.apple.driver.AppleUSBMultitouch 207.7
com.apple.iokit.IOUSBHIDDriver 4.2.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.8
com.apple.iokit.IOUSBMassStorageClass 2.6.7
com.apple.driver.AppleUSBMergeNub 4.2.4
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOUSBFamily 4.2.4
com.apple.driver.NVSMU 2.2.7
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289.1
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.5
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 6 GB, SMC 1.47f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD5000BPVT-08HXZT3, 465.76 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N, 7.24 GB
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000 / 2
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000 / 4
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000 / 3
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2



Thanks guys! I really appreciate it! <3
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harryb2448

 
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Uninstall Avast today. There are no Mac OS X viruses. Let's know how you go then. If you feel you must have AV software if you are from a Windows background, download ClamXAV which is freeware.

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
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DianneIsSnazzy

 
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Okay I uninstalled it, but I'm still getting kernal panics!
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Raz0rEdge

 
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What Mac? What version of OS X?

--
Regards
...Ashwin



Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.
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DianneIsSnazzy

 
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2010 MacBook Pro. Snow Leopard 10.6.8
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chscag

 
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Let's try this:

Boot your machine to safe boot mode. Hold down the shift key as soon as you hear the chime noise and keep holding it until you see the spinning wheel. Safe boot disables all startup programs and third party drivers. It also disables the sound and does a verify on the hard drive. If your Mac operates OK in safe mode without going into panic, that may indicate a software or driver problem. Let us know.
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DianneIsSnazzy

 
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Okay, done! It did alright in safe boot mode, until I tried to get on Google Chrome and tell you that it did alright in safe boot mode =P. I ended up with another kernel panic, and was having trouble getting it to start up into normal mode without it panicking again. Finally got back on after about three tries. Should I do a hardware test? How do I do that?
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chscag

 
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Yes, it's time to run the Apple Hardware Test. Boot the machine with your Snow Leopard DVD and hold down the "d" key. I'm beginning to think that you might be getting a memory error. Have you recently added memory to your MBP? Anyway, post the results of the hardware test.

You could also be running into a flaky hard drive. A hard drive that's borderline failing can and will cause kernel panics. Next, we can try checking the hard drive.
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DianneIsSnazzy

 
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Wow...so about ten seconds in I got this message

Alert! Apple hardware test has detected an error. 4MEM/1/40000000: 0xaa2ad698

Couldn't find anything on Google about it...
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chscag

 
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That's a memory error as I suspected. Have you recently added memory to your MacBook Pro? Anyway, try opening up the machine and re-seating the memory modules. In other words, remove them one at a time and push them back into their slots. If you don't want to do it yourself, have someone help you.
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DianneIsSnazzy

 
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I did recently put in new RAM, so I replaced it with the old RAM and did a hardware test again and it came up clean. I'll take it back and see if I can get some that will work better. =) Thanks for your help!!! <3 I really appreciate it!
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