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  1. #1

    Member Since
    Dec 23, 2011
    ??? shut down problems...
    Howdy -

    I have a problem thought someone here could help - I get a black box shows up on screen maybe twice a day prompting me to shutdown the MacBook - I have a MacBook Pro 17 about a year and a half old. All updates have been done. I added an extra 4 of memory about the same time I bought it. Haven't had any problems since this started to happen about three days ago. Running 10.7.5 diagnostics claims no problems.

    Thought I may have some malware so I installed ClamXV and the program found 7 phishing files which were promptly deleted - but the problem still persists... Any ideas...???


  2. #2

    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 5 & 5S, iPod Nano 7th Gen, iPad 2 16GB WiFi, iPad 3
    The black box that is appearing is the result of a Kernel Panic. Read Mac OS X: How to log a kernel panic to find the logs that correleate to the latest crash and post them here to see if we can figure out what's causing it..

    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

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