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  1. #1


    Member Since
    Dec 24, 2012
    Posts
    4
    Exclamation MacBook Pro restarts randomly
    Hi - please please help me find a solution

    I have a 2010 macbook pro. Before Mountain Lion, My computer crashed once or twice. When I downloaded mountain lion, it randomly restarted more frequently.

    I can run basic word processing and safari, but anything more causes it to restart randomly and show a gray screen that says " your computer has restarted due to a problem"

    I took it to the apple store, and their hardware diagnostic test came back fine. The genius said that there was an issue because of mountain lion and that it did not download properly.

    He told me to back up my computer, wipe it, reinstall Mountain Lion, and restore my computer from the hard drive. Apple backed up my computer, wiped it, reinstalled mountain lion - then I restored my computer from the hard drive.

    I have no idea what to do next. This computer is only 2 years old and I have no extra money for a new computer. THe test said the hard drive was fine, he said something about a critical file and it hanging on protocol or something idk what that means.

    The error log when it restarts is shown below

    Please please help me. I have my computer backed up now, so I can do whatever it takes.

    Thanks - Brie

    The error log is shown below

    Interval Since Last Panic Report: 57660 sec
    Panics Since Last Report: 2
    Anonymous UUID: A77D4DA9-7AB9-10D7-11C0-3DE88D5D804B

    Mon Dec 24 22:46:46 2012
    panic(cpu 2 caller 0xffffff7f867e3b25): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80a54c7000 0x0a5480a2, D0, P3/4
    Backtrace (CPU 2), Frame : Return Address
    0xffffff8093292e70 : 0xffffff800601d626
    0xffffff8093292ee0 : 0xffffff7f867e3b25
    0xffffff8093292f70 : 0xffffff7f868dd4b3
    0xffffff8093292fd0 : 0xffffff7f868dd527
    0xffffff8093293040 : 0xffffff7f86bf2853
    0xffffff8093293180 : 0xffffff7f86903659
    0xffffff80932931b0 : 0xffffff7f867ed8da
    0xffffff8093293260 : 0xffffff7f867e8fac
    0xffffff8093293450 : 0xffffff7f867ea1d8
    0xffffff8093293520 : 0xffffff7f8783f419
    0xffffff8093293660 : 0xffffff7f8783eefe
    0xffffff8093293670 : 0xffffff7f87816cfb
    0xffffff8093293680 : 0xffffff7f877ed580
    0xffffff80932936c0 : 0xffffff7f877efcc8
    0xffffff80932936f0 : 0xffffff7f878521c4
    0xffffff8093293770 : 0xffffff7f87836b4a
    0xffffff80932937d0 : 0xffffff7f87837415
    0xffffff8093293820 : 0xffffff7f8783798c
    0xffffff80932938c0 : 0xffffff7f87838239
    0xffffff8093293900 : 0xffffff7f877f3e81
    0xffffff8093293a80 : 0xffffff7f878347fe
    0xffffff8093293b40 : 0xffffff7f877f298a
    0xffffff8093293ba0 : 0xffffff8006465bc9
    0xffffff8093293bc0 : 0xffffff8006467170
    0xffffff8093293c20 : 0xffffff8006464b8f
    0xffffff8093293d70 : 0xffffff80060981e1
    0xffffff8093293e80 : 0xffffff8006020aed
    0xffffff8093293eb0 : 0xffffff8006010448
    0xffffff8093293f00 : 0xffffff800601961b
    0xffffff8093293f70 : 0xffffff80060a5b16
    0xffffff8093293fb0 : 0xffffff80060ced53
    Kernel Extensions in backtrace:
    com.apple.NVDAResman(8.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f8677c000->0xffffff7f86a7efff
    dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffffff7f866af000
    dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xffffff7f86768000
    dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0xffffff7f86725000
    com.apple.nvidia.nv50hal(8.0)[9F3D09B5-3158-3D9E-BDA3-E71576AAD3B7]@0xffffff7f86a8c000->0xffffff7f86daefff
    dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f8677c000
    dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffffff7f866af000
    com.apple.GeForce(8.0)[2E56ED9A-D848-3795-9E52-56BABDC9000C]@0xffffff7f877e6000->0xffffff7f878a8fff
    dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f8677c000
    dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xffffff7f86768000
    dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffffff7f866af000
    dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0xffffff7f86725000

    BSD process name corresponding to current thread: WindowServer

    Mac OS version:
    12C60

    Kernel version:
    Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
    Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
    Kernel slide: 0x0000000005e00000
    Kernel text base: 0xffffff8006000000
    System model name: MacBookPro6,2 (Mac-F22586C8)

    System uptime in nanoseconds: 361981626868
    last loaded kext at 178357787072: com.apple.filesystems.smbfs 1.8 (addr 0xffffff7f86619000, size 229376)
    loaded kexts:
    com.jft.driver.PdaNetDrv 1.0.64
    com.apple.filesystems.smbfs 1.8
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AppleHDAHardwareConfigDriver 2.3.1f2
    com.apple.driver.AppleHDA 2.3.1f2
    com.apple.driver.AGPM 100.12.69
    com.apple.iokit.IOBluetoothUSBDFU 4.0.9f33
    com.apple.driver.AppleTyMCEDriver 1.0.2d2
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBT ransport 4.0.9f33
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.SMCMotionSensor 3.0.2d6
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleMikeyHIDDriver 122
    com.apple.driver.AppleSMCLMU 2.0.2d0
    com.apple.driver.AppleUpstreamUserClient 3.5.10
    com.apple.driver.AppleIntelHDGraphics 8.0.0
    com.apple.driver.AppleIntelHDGraphicsFB 8.0.0
    com.apple.driver.AppleMuxControl 3.2.11
    com.apple.driver.AppleBacklight 170.2.3
    com.apple.driver.AppleMCCSControl 1.0.33
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager 4.0.9f33
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleMikeyDriver 2.3.1f2
    com.apple.GeForce 8.0.0
    com.apple.driver.AppleLPC 1.6.0
    com.apple.driver.ApplePolicyControl 3.2.11
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.AppleUSBTCButtons 235.4
    com.apple.driver.AppleUSBTCKeyEventDriver 235.4
    com.apple.driver.AppleUSBTCKeyboard 235.4
    com.apple.driver.AppleFileSystemDriver 3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTyp eDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
    com.apple.driver.AppleIRController 320.15
    com.apple.BootCache 34
    com.apple.driver.AppleUSBCardReader 3.1.0
    com.apple.iokit.SCSITaskUserClient 3.5.1
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.2.2
    com.apple.driver.AppleUSBHub 5.2.5
    com.apple.driver.AppleFWOHCI 4.9.6
    com.apple.driver.AirPort.Brcm4331 602.15.22
    com.apple.driver.AppleAHCIPort 2.4.1
    com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
    com.apple.driver.AppleUSBEHCI 5.4.0
    com.apple.driver.AppleUSBUHCI 5.2.5
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleEFINVRAM 1.6.1
    com.apple.driver.AppleACPIButtons 1.6
    com.apple.driver.AppleRTC 1.5
    com.apple.driver.AppleHPET 1.7
    com.apple.driver.AppleSMBIOS 1.9
    com.apple.driver.AppleACPIEC 1.6
    com.apple.driver.AppleAPIC 1.6
    com.apple.driver.AppleIntelCPUPowerManagementClien t 196.0.0
    com.apple.nke.applicationfirewall 4.0.39
    com.apple.security.quarantine 2
    com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
    com.apple.driver.DspFuncLib 2.3.1f2
    com.apple.iokit.IOAudioFamily 1.8.9fc10
    com.apple.kext.OSvKernDSPLib 1.6
    com.apple.iokit.AppleBluetoothHCIControllerUSBTran sport 4.0.9f33
    com.apple.driver.AppleHDAController 2.3.1f2
    com.apple.iokit.IOHDAFamily 2.3.1f2
    com.apple.kext.triggers 1.0
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.iokit.IOSurface 86.0.3
    com.apple.iokit.IOSerialFamily 10.0.6
    com.apple.iokit.IOBluetoothFamily 4.0.9f33
    com.apple.iokit.IOFireWireIP 2.2.5
    com.apple.driver.AppleSMBusController 1.0.10d0
    com.apple.driver.AppleSMBusPCI 1.0.10d0
    com.apple.nvidia.nv50hal 8.0.0
    com.apple.NVDAResman 8.0.0
    com.apple.driver.AppleGraphicsControl 3.2.11
    com.apple.iokit.IONDRVSupport 2.3.5
    com.apple.iokit.IOGraphicsFamily 2.3.5
    com.apple.driver.AppleSMC 3.1.4d2
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.IOPlatformPluginFamily 5.2.0d16
    com.apple.driver.AppleUSBMultitouch 235.7
    com.apple.iokit.IOUSBHIDDriver 5.2.5
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1
    com.apple.iokit.IOUSBMassStorageClass 3.5.0
    com.apple.driver.AppleUSBMergeNub 5.2.5
    com.apple.driver.AppleUSBComposite 5.2.5
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOAHCISerialATAPI 2.5.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
    com.apple.iokit.IOUSBUserClient 5.2.5
    com.apple.iokit.IOFireWireFamily 4.5.5
    com.apple.iokit.IO80211Family 500.15
    com.apple.iokit.IOAHCIFamily 2.2.1
    com.apple.iokit.IOEthernetAVBController 1.0.2b1
    com.apple.iokit.IONetworkingFamily 3.0
    com.apple.iokit.IOUSBFamily 5.4.0
    com.apple.iokit.IOHIDFamily 1.8.0
    com.apple.driver.AppleEFIRuntime 1.6.1
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 220
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.DiskImages 344
    com.apple.iokit.IOStorageFamily 1.8
    com.apple.driver.AppleKeyStore 28.21
    com.apple.driver.AppleACPIPlatform 1.6
    com.apple.iokit.IOPCIFamily 2.7.2
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f16
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.22)
    Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB
    Serial ATA Device: MAT****ADVD-R UJ-898
    USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 3
    USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

  2. #2

    dawson1112's Avatar
    Member Since
    Jul 29, 2012
    Posts
    157
    It has something to do with your Nvidia drivers, You are not alone . I have seen several other articles describing this exact error and have not seen a definite fix for it. Apple will suggest to do a clean install of the OS X .
    How ever I have been wondering if maybe the fans and heat sinks are plugged up with dust and debris from a couple years of use. Some pple who have a MacBook pro with 2 graphics cards have had luck by turning off graphics switching.
    Scince I see the NVRM in the panic you could try to reset the NV Ram by holding down Option+Cmnd+P+R at startup and hold them down through 3 chimes then release the buttons . Its worth a shot .


    I don't own a mac,,, but I did stay at a holiday inn last night.

  3. #3

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,787
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Try restarting your MBP in safe mode and run it that way for awhile to see if it goes into kernel panic. If it's a hardware problem, it will go into kernel panic even in safe mode. Restart your machine and hold down the shift key as soon as you hear the startup sound. Continue holding it until you see the Apple appear. Safe mode removes all startup items and third party drivers. It also disables the sound. Let us know.

  4. #4


    Member Since
    Dec 24, 2012
    Posts
    4
    Thank you so much!!

    I just tried the resetting of the video card. Started up at 12:22 AM, let's see how long before it crashes, it if does. When it crashes, I will start it up in safe mode and see if it panics there.

    I will let you know. Thanks for being so quick to respond, Its disheartening to know apple doesnt even have an answer

  5. #5


    Member Since
    Dec 24, 2012
    Posts
    4
    At 12:45 PM it restarted again, despite resetting the graphics card with the step you said above

    Now I am in safe mode, and we will see if it crashes. urgh. 12:49 AM now.

    -Brie

  6. #6


    Member Since
    Dec 24, 2012
    Posts
    4
    In safe mode, but im not sure how to get it to crash, im opening all the applications i can and trying to youtube and just finger swipes and stuff. If it does or doesn't crash, what does that mean? ugh. this is a nightmare.

  7. #7

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,787
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Run it in safe mode for awhile like I said above. Maybe for about two or three hours. If it doesn't restart or kernel panic in safe mode, then it's likely you have a driver or some software that's causing the restarts.

    Normally, if the nVidia graphics chipset is acting up it will do so both in normal and safe mode.

  8. #8


    Member Since
    Sep 10, 2011
    Posts
    1,806
    Quote Originally Posted by chscag View Post
    Run it in safe mode for awhile like I said above. Maybe for about two or three hours. If it doesn't restart or kernel panic in safe mode, then it's likely you have a driver or some software that's causing the restarts.

    Normally, if the nVidia graphics chipset is acting up it will do so both in normal and safe mode.
    Merry Christmas all, chscag I think I've seen something similar to this recently.

    One of the proposed solutions was to trash the com.apple.windowserver.plist in Library/Preferences and also the com.apple.windowserver.OE35739 etc or whatever xxxxxxxxxxx.plist in Library/Prefs/By Host

    It seemed to work for a few.

  9. #9

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,787
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    And a Merry Christmas to you too. Thanks for posting that but we'll have to wait until the OP replies back to see if the KPs are happening even while in safe mode. However, that's an interesting solution, one that I was not aware of.

  10. #10


    Member Since
    Feb 13, 2013
    Posts
    2
    Thumbs up Solved!
    Hey, I'm new to the forum, but I created an account JUST SO I COULD SHARE MY SOLUTION!

    I was searching for weeks and finally came across and article that mentioned how these random restarts are a glitch in mid-2010 Macbooks that Apple will replace free of charge. Being that I had already tried every logical other alternative out there with no success, I went into the the Apple store (for a second time, the first, they were clueless), showed them the article and they were like "oh yeah" must be the glitch.

    Replaced my logic board for free. Issue has not occurred since. Happy days! Apple evidently didn't want to make the glitch knowledge readily available because they thought too many people would claim the fix. I think that's pretty shady, but I'm happy my computer finally works correctly.

  11. #11


    Member Since
    Mar 12, 2013
    Posts
    1
    What was the article you found please
    Quote Originally Posted by jacks109 View Post
    Hey, I'm new to the forum, but I created an account JUST SO I COULD SHARE MY SOLUTION!

    I was searching for weeks and finally came across and article that mentioned how these random restarts are a glitch in mid-2010 Macbooks that Apple will replace free of charge. Being that I had already tried every logical other alternative out there with no success, I went into the the Apple store (for a second time, the first, they were clueless), showed them the article and they were like "oh yeah" must be the glitch.

    Replaced my logic board for free. Issue has not occurred since. Happy days! Apple evidently didn't want to make the glitch knowledge readily available because they thought too many people would claim the fix. I think that's pretty shady, but I'm happy my computer finally works correctly.
    Be a champ and share a link to that article, would ya?

  12. #12


    Member Since
    Feb 13, 2013
    Posts
    2
    Can't find it now for some reason. Will keep looking. You don't need to reference the article though most likely, the genius I dealt with was fully aware of the problem with mid 2010 macbook pros. He ran one test to confirm that was the issues and that was that...

  13. #13


    Member Since
    Jan 26, 2006
    Posts
    8
    Having the same problem with it restarting and locking up. This is what I get:

    Wed Apr 3 11:37:21 2013
    panic(cpu 0 caller 0xffffff80078b7e95): Kernel trap at 0xffffff7f8972d1e8, type 13=general protection, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000127856000, CR3: 0x00000001244ff021, CR4: 0x00000000000606e0
    RAX: 0x0000000000005f82, RBX: 0x0000000000000041, RCX: 0xffffff8207c88000, RDX: 0x0000000000000001
    RSP: 0xffffff8209303a80, RBP: 0xffffff8209303ab0, RSI: 0xffffff8028d82e00, RDI: 0xffefff802a930400
    R8: 0xffffff804203e000, R9: 0xffffff8042012f00, R10: 0xffffff8041f1ec98, R11: 0xffffff7f896c279a
    R12: 0xffffff80413fb000, R13: 0xffffff7f89aab7d0, R14: 0xffffff804206e988, R15: 0x0000000000000001
    RFL: 0x0000000000010202, RIP: 0xffffff7f8972d1e8, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x0000000127856000, Error code: 0x0000000000000000, Fault CPU: 0x0

  14. #14


    Member Since
    Apr 30, 2013
    Posts
    2
    cure
    Hey guys. Try this. it should work ....goto system prefs----energy saver----and uncheck automatic graphics switching... Enjoy :0)

  15. #15


    Member Since
    Jul 24, 2013
    Posts
    1
    Quote Originally Posted by lodger View Post
    Be a champ and share a link to that article, would ya?
    here's the link you requested MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video
    Cheers
    Chris

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