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  1. #1


    Member Since
    Aug 08, 2012
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    7
    2011 15" MBP logic board failure 4 weeks after warranty expires.
    Hello, my name is Josh and I am new here. I was encouraged to come here in hopes that someone could provide me with information that may help me in my attempts to make apple replace or repair my MacBook Pro.

    Here's what's happened so far.

    On June 25, 2011 I purchased a $2700.00 15" MacBook Pro. 2 months later the hard drive fails and I lose everything. My machine is still covered by warranty so apple apologizes and repairs my machine at no cost.

    Fast forward a year. 2 weeks after my warranty expires, I open my Mac to find a white screen with horizontal and vertical green lines. It sits at the boot screen for a bit, then goes to a white screen where nothing happens. I was I course leaving for vacation and was unable to take my Mac into the apple store until I got back, two days ago.

    I took my Mac to the apple store last night, after making an appointment using the Apple store app. I get to the store to find that my reservation didn't go through and they had no room for me. It takes me 15 minutes to get a chance to speak to someone, only to have them tell me they are booked and there's nothing they can do. I speak to a manager who then finds an unwilling and reluctant employee to squeeze me in for a quick diagnostic.
    I tell the woman about the problem and show her the problem by trying to boot my machine, it of course doesn't boot, gets EXTREMELY Hott and sits at the white screen. She plugs something into it, and tells me my GPU may have failed and fried my logic board and that the only thing they can do us repair it for $330. I tell her this is unacceptable, she says "I'm sorry your machine is no longer under warranty" and walks away.

    I was very upset at the outcome of my visit and was ready to start saving for the repair until I came across this article: Latest MacBook Pros suffering from GPU-related freezes | Ars Technica

    My machine had been acting funky previously but I figured this was normal behavior.
    I am posting this thread for advice in hopes there is something more I can do.

    I appreciate you taking the time to read through this.

  2. #2


    Member Since
    Apr 24, 2009
    Location
    UK
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    746
    Specs:
    MacBook Pro 15" 2.8 GHz
    I'd phone Apple and speak to customer services, be firm but polite. They may cover it with a cs code.
    Steve
    UK

  3. #3

    pigoo3's Avatar
    Member Since
    May 20, 2008
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    U.S.
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    36,524
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by RATCUB View Post
    On June 25, 2011 I purchased a $2700.00 15" MacBook Pro. 2 months later the hard drive fails and I lose everything.
    If everything was backed up...nothing would have been lost.

    Quote Originally Posted by RATCUB View Post
    She plugs something into it, and tells me my GPU may have failed and fried my logic board and that the only thing they can do us repair it for $330. I tell her this is unacceptable, she says "I'm sorry your machine is no longer under warranty" and walks away.
    $330 (although not a small amount of money)...is about half what it usually costs. Sounds like your logic board needs to be replaced...and this usually runs around $750.

    It is very unfortunate that this happened so shortly after the 12 months of Applecare expired! But the Apple employee is correct. The warranty was for 12 months...not 13 months...so Apple is just following the terms of the Applecare agreement.

    Quote Originally Posted by RATCUB View Post
    I was very upset at the outcome of my visit and was ready to start saving for the repair until I came across this article: Latest MacBook Pros suffering from GPU-related freezes | Ars Technica
    This is an interesting article...and it does seem to be related to what happened to your computer. Occasionally if a problem is widespread enough...Apple will setup a special repair program...where the affected computers are repaired for free. And if someone already paid for the repair...they will get a refund.

    As of now (as far as I know) there isn't a special repair program for this issue. About all you can do at this point is pay the $330...and see what happens in the future.

    HTH,

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  4. #4

    Stretch's Avatar
    Member Since
    Jan 13, 2007
    Location
    Central New York
    Posts
    4,773
    Specs:
    15in i7 MacBook Pro, 8GB RAM, 120GB SSD, 500GB HD
    Quote Originally Posted by pigoo3 View Post
    This is an interesting article...and it does seem to be related to what happened to your computer. Occasionally if a problem is widespread enough...Apple will setup a special repair program...where the affected computers are repaired for free. And if someone already paid for the repair...they will get a refund.

    As of now (as far as I know) there isn't a special repair program for this issue. About all you can do at this point is pay the $330...and see what happens in the future.

    HTH,

    - Nick
    It looks like the issue in said article was fixed via a firmware/software update. I have one of the so call "affected" MBPs, and I and my co-worker with one haven't had any issues like that.

    As for the OP, $330 for a logic board replacement is extremely cheap, especially since it is a newer machine.
    Blog and Photo Gallery: http://philolin.me/

    Currently running OS X 10.10

  5. #5

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
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    36,524
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by Stretch View Post
    It looks like the issue in said article was fixed via a firmware/software update. I have one of the so call "affected" MBPs, and I and my co-worker with one haven't had any issues like that.
    The article is interesting...but Im not 100% sure the OP's problem and the problem described in the article are the same (I know that the OP doesn't want to hear this).

    The article describes a "freezing" or "lockup" problem...that seems to be recoverable from. The OP's issue ("white screen with horizontal and vertical green lines")...sounds like something different...like a hardware failure...which of course a firmware or software update probably wouldn't help.

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  6. #6

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    36,524
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Hey "RATCUB"...here's one more idea for you. Do you have an external monitor you can plug into the MacBook Pro's video port? If so...plug the external monitor in...and see if you get anything.

    This may help to determine if it's a logic board failure...or a display issue.

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  7. #7


    Member Since
    Aug 08, 2012
    Posts
    7
    My Mac had been freezing before the crash though. It woul operate normally and then when I would be doing something that was GPU intensive (making music or painting in CS5) it would slow down an freeze. I thought this may be normal wear and tear or maybe I just needed to give it a break. I thought maybe the GPU fried my logic board before a fix could be applied.
    Quote Originally Posted by pigoo3 View Post
    The article is interesting...but Im not 100% sure the OP's problem and the problem described in the article are the same (I know that the OP doesn't want to hear this).

    The article describes a "freezing" or "lockup" problem...that seems to be recoverable from. The OP's issue ("white screen with horizontal and vertical green lines")...sounds like something different...like a hardware failure...which of course a firmware or software update probably wouldn't help.

    - Nick

  8. #8

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    36,524
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by RATCUB View Post
    My Mac had been freezing before the crash though. It woul operate normally and then when I would be doing something that was GPU intensive (making music or painting in CS5) it would slow down an freeze. I thought this may be normal wear and tear or maybe I just needed to give it a break. I thought maybe the GPU fried my logic board before a fix could be applied.
    Two thoughts:

    1. There are many things that can cause a computer to freeze. Usually:

    - software conflicts between two or more incompatible apps.
    - sometimes issues related to the OS (especially when talking about a new model computer)
    - sometimes incompatible hardware...like someone upgrading their computer with the wrong ram

    I'm not saying that your computer wasn't freezing due to the issue mentioned in the article you linked. What I am saying is...not all freezing is caused by what was in that article.

    2. If you were experiencing this "freezing" BEFORE the warranty expired...you should have taken it to Apple to be examined BEFORE the warranty expired!!!

    The freezing you were experiencing was NOT "normal wear & tear". If the computer was less than 1 year old...this sort of thing is not supposed to be happening...and the computer should have been taken to Apple for examination.

    It's too bad you didn't join Mac-Forums sooner...and posted about this problem. Because for a computer which still had Applecare remaining...we would have recommended you to take it to Apple.

    - Nick

    p.s. What about trying the external monitor idea??
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

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