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  1. #1


    Member Since
    Mar 16, 2011
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    macbook pro ram problems
    I have a mid 2010 13" macbook pro ... It has 4 gig ram , it also has extended warranty thru future shop ... Future shop says they have to install the ram (or warranty is void) so I take it to future shop to have the ram changed from 4 gig to 8 gig .. 1st future shop changed the ram and the laptop froze , they had to remove it and re-install the original ram ..So I took it to a larger future shop in the city who had several different types of mac compatible ram , no luck laptop still would just freeze ... They say an authorized mac service center has to look at it ..
    Anyone know how future shop warranty in Canada works ..?..

  2. #2

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
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    34,547
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by dmunroe View Post
    I have a mid 2010 13" macbook pro ... It has 4 gig ram , it also has extended warranty thru future shop ... Future shop says they have to install the ram (or warranty is void) so I take it to future shop to have the ram changed from 4 gig to 8 gig .. 1st future shop changed the ram and the laptop froze , they had to remove it and re-install the original ram ..So I took it to a larger future shop in the city who had several different types of mac compatible ram , no luck laptop still would just freeze ... They say an authorized mac service center has to look at it ..
    Anyone know how future shop warranty in Canada works ..?..
    I don't know anything about Future Shop...but here's the logic of the situation as I see it.

    Your MacBook Pro has 2 ram slots. In the 4gig configuration this would most likely mean both slots are filled with a 2gig stick of ram in each slot (2 x2gig=4gig).

    When Future Shop installed 8gig of ram...they most likely installed 2 x 4gig of ram (both ram slots filled)...thus 2 x 4gig = 8gig.

    When the original 4gig of ram is installed...everything works fine...thus there is nothing wrong with the computer (both ram slots are good). When Future Shop installed the 8gig of ram...then the problems started.

    In my humble opinion...the simple answer is...Future Shop installed the wrong ram...or the ram they installed is not compatible with a 2010 MacBook Pro. I'm betting that if the correct ram is installed...everything will be fine!

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  3. #3


    Member Since
    Mar 16, 2011
    Posts
    58
    Both future shop stores have service centers and the tech guy in the city sounded VERY computer smart .. I didn't see all the types of ram they tried but 1 guy came out and took 2 packages off the wall , so I went over and read the package it said :
    Crucial 4gb DDR3
    1066 MT/s 204 pin
    compatible with macbook and iMac

  4. #4

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
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    34,547
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by dmunroe View Post
    Both future shop stores have service centers and the tech guy in the city sounded VERY computer smart .. I didn't see all the types of ram they tried but 1 guy came out and took 2 packages off the wall , so I went over and read the package it said :
    Crucial 4gb DDR3
    1066 MT/s 204 pin
    compatible with macbook and iMac
    Yes...that does sound like it could be the correct ram...but the fact remains...if your original 4gig of ram works fine...and the 8gig ram upgrade doesn't...then either:

    - the new ram is defective (both packages)
    - the new ram is the wrong ram

    I think that you should tell us the EXACT model laptop this is including:

    - the cpu speed
    - video hardware type
    - MacBook Pro or MacBook

    ...just to be 100% sure we know the exact model we are dealing with.

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  5. #5


    Member Since
    Mar 16, 2011
    Posts
    58
    Macbook Pro
    13 inch , Mid 2010
    Processor - 2.4GHz Intel Core 2 Duo
    Memory - 4 GB 1067 MHz DDR3
    Graphics - NVIDA GeForce 320M 256MB
    Software - OS X 10.8

    Mountain Lion was installed the day it came out (about a week ago) on both the Macbook Pro and my 27" iMac

  6. #6

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    34,547
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by dmunroe View Post
    Macbook Pro
    13 inch , Mid 2010
    Processor - 2.4GHz Intel Core 2 Duo
    Memory - 4 GB 1067 MHz DDR3
    Graphics - NVIDA GeForce 320M 256MB
    Software - OS X 10.8
    This is the exact same 13" MacBook Pro my wife has. "We" (me) did the exact same ram upgrade that you're trying to do (4gig to 8gig). Purchased some Crucial ram off Amazon:

    - 204 pin, DDR3, PC3-8500 CL7, 1066Mhz

    ...and it worked great...no problems!

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

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