New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

Macbook Pro connect to HDTV gets pink display


Post Reply New Thread Subscribe

 
Thread Tools
dmedica54@gmail

 
Member Since: Jul 16, 2012
Posts: 1
dmedica54@gmail is on a distinguished road

dmedica54@gmail is offline
I have successfully connected MB Pro to my HDTV using the Thunderbolt converter to the 15 pin cable needed for the TV.

When I have disconnected the Thunderbolt to take the laptop mobile then reconnected, the tv screen is magenta where it should be white. This happened once before and I played with it (have no idea what I did) and it went away but now it is magenta and nothing I do makes it go away.

This has to be a thunderbolt issue - I used an old HP laptop connected to this tv for about a year with no problems. This only happens after reconnecting the cable to the MB Pro.

Called Mac support and am very angry - my hardware is covered but its $49 to diagnose! Well that's not covered if it cost $49. There's no way its a software problem, it has to be the laptop itself but more likely the thunderbolt. I have turned everything off and on, disconnected and reconnected, nothing fixes it. Any help? Thanks
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 40,067
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

chscag is offline
Very likely a defective cable or connector. That's a common symptom which will occur when a cable or connector is either loose or defective.

As for Apple charging you for the call, did you buy Apple care? Free telephone support expires after 90 days if you did not buy Apple care. The hardware is warranted for 1 year, 3 years with Apple care. And free telephone support is extended to 3 years. Which is why we advise folks to buy Apple care before the 90 days expires.
QUOTE Thanks

Post Reply New Thread Subscribe


« Macbook turning itself off? | Playing games lag??? »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
Finder won't start laurag OS X - Operating System 5 04-13-2012 05:46 PM
Mac Mini and MacBook Pro can't connect to wireless Socio Internet, Networking, and Wireless 0 03-09-2009 12:06 PM

All times are GMT -4. The time now is 01:02 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?