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  1. #1


    Member Since
    Jun 14, 2012
    Posts
    3
    2012 Macbook Pro Kernel Panic
    I purchased a new non retina 15 inch MBP on Tuesday. I have loved this machine very much thus far, and it has been able to do anything I have thrown at it. I was working on the laptop today, actually listening to some music on spotify and streaming to my iPhone with airfoil. I was also running Chrome at the time plus mail. Everything was running perfectly fine when my machine seized up and displayed a kernel panic. I promptly restarted the machine and applied the one update available from apple thinking that I may have a software glitch. Another user on the Apple forum said that he had the same issue and he was also running chrome. Both of our reports showed a reference to chrome. Since this incident I have not had another panic, other than Diablo 3 losing connection and requiring a force quit. I would think that if this is a hardware issue that I would have had the problem again. I ran D3 for about an hour and a half and didn't have an issue until my internet crapped. The whole time the fan was running and I assume the machine was putting a lot into the game. I am attaching the crash report. I'm just worried there is a problem with my new $1800 laptop...

    Interval Since Last Panic Report: 89460 sec
    Panics Since Last Report: 1
    Anonymous UUID: 9945492D-41FF-4491-B8C7-D9D40DF30E64


    Thu Jun 14 17:08:57 2012
    panic(cpu 6 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f824d8a01, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000400020ba2, CR3: 0x0000000037bec01b, CR4: 0x00000000001606e0
    RAX: 0xffffff7f824d8ad4, RBX: 0x0000000000000077, RCX: 0x0000000400020b9a, RDX: 0x000000000034b567
    RSP: 0xffffff80808739c0, RBP: 0xffffff80808739d0, RSI: 0xffffff800e56c400, RDI: 0xffffff800dbc2000
    R8: 0x0000000000000075, R9: 0xffffff7f82530150, R10: 0xffffff808087393c, R11: 0xffffff8080873940
    R12: 0xffffff800f40aa88, R13: 0xffffff800dbc2000, R14: 0xffffff806b7ad000, R15: 0xffffff800dbc2000
    RFL: 0x0000000000010286, RIP: 0xffffff7f824d8a01, CS: 0x0000000000000008, SS: 0x0000000000000010
    CR2: 0x0000000400020ba2, Error code: 0x0000000000000002, Faulting CPU: 0x6


    Backtrace (CPU 6), Frame : Return Address
    0xffffff8080873670 : 0xffffff8000220792
    0xffffff80808736f0 : 0xffffff80002c4794
    0xffffff80808738a0 : 0xffffff80002da1bd
    0xffffff80808738c0 : 0xffffff7f824d8a01
    0xffffff80808739d0 : 0xffffff7f824dcf3f
    0xffffff8080873b00 : 0xffffff7f824d9efc
    0xffffff8080873b60 : 0xffffff800065517e
    0xffffff8080873b80 : 0xffffff8000655a5a
    0xffffff8080873be0 : 0xffffff80006561fb
    0xffffff8080873d20 : 0xffffff80002a3ef8
    0xffffff8080873e20 : 0xffffff8000223096
    0xffffff8080873e50 : 0xffffff80002148a9
    0xffffff8080873eb0 : 0xffffff800021bbd8
    0xffffff8080873f10 : 0xffffff80002af140
    0xffffff8080873fb0 : 0xffffff80002da7be
    Kernel Extensions in backtrace:
    com.apple.driver.AppleIntelHD4000Graphics(7.2)[ECB872F0-8E43-3509-9952-54E37ACA DD58]@0xffffff7f824d0000->0xffffff7f82533fff
    dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f808c7000
    dependency: com.apple.iokit.IONDRVSupport(2.3.4)[B8808BF9-5767-3C61-BE08-880BEF509889]@0xff ffff7f8092b000
    dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[AC9E8F66-3DD7-3047-9B36-D914DC7C4A53]@0 xffffff7f808f2000


    BSD process name corresponding to current thread: Google Chrome He


    Mac OS version:
    11D2097


    Kernel version:
    Darwin Kernel Version 11.3.1: Thu Feb 16 19:05:38 PST 2012; root:xnu-1699.25.42~1/RELEASE_X86_64
    Kernel UUID: CA8A35C4-935B-3165-B79D-3D7FE9279A01
    System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)


    System uptime in nanoseconds: 30847109394700
    last loaded kext at 16182853400472: com.apple.driver.AppleUSBCDC 4.1.17 (addr 0xffffff7f8077d000, size 16384)
    last unloaded kext at 16303990091319: com.apple.driver.AppleUSBCDC 4.1.17 (addr 0xffffff7f8077d000, size 12288)
    loaded kexts:
    com.apple.filesystems.smbfs 1.7.0
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.filesystems.ntfs 3.10
    com.apple.driver.AppleMikeyHIDDriver 122
    com.apple.driver.AGPM 100.12.63
    com.apple.driver.X86PlatformShim 5.0.0d0
    com.apple.driver.AppleUpstreamUserClient 3.5.9
    com.apple.driver.AppleHDA 2.2.0f3
    com.apple.driver.AppleMikeyDriver 2.2.0f3
    com.apple.driver.AudioAUUC 1.59
    com.apple.driver.AppleIntelHD4000Graphics 7.2.0
    com.apple.driver.SMCMotionSensor 3.0.2d6
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.driver.AppleSMCPDRC 5.0.0d0
    com.apple.GeForce 7.2.0
    com.apple.iokit.IOBluetoothSerialManager 4.0.4f15
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AudioIPCDriver 1.2.2
    com.apple.driver.AppleSMCLMU 2.0.1d2
    com.apple.driver.AppleMuxControl 3.1.20
    com.apple.driver.ApplePolicyControl 3.1.20
    com.apple.driver.AppleLPC 1.5.8
    com.apple.driver.AppleMCCSControl 1.0.28
    com.apple.driver.AppleIntelFramebufferCapri 7.2.0
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleUSBTCButtons 227.4.2
    com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.4f15
    com.apple.driver.AppleUSBTCKeyboard 227.4.2
    com.apple.driver.AppleIRController 312
    com.apple.AppleFSCompression.AppleFSCompressionTyp eDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
    com.apple.BootCache 33
    com.apple.iokit.SCSITaskUserClient 3.2.0
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCISerialATAPI 2.0.3
    com.apple.iokit.IOAHCIBlockStorage 2.0.3
    com.apple.driver.AppleFWOHCI 4.8.9
    com.apple.driver.AirPort.Brcm4331 530.4.18
    com.apple.iokit.AppleBCM5701Ethernet 3.1.2b2
    com.apple.driver.AppleUSBHub 5.0.0
    com.apple.driver.AppleEFINVRAM 1.5.0
    com.apple.driver.AppleAHCIPort 2.3.0
    com.apple.driver.AppleSDXC 1.2.0
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleUSBEHCI 5.0.0
    com.apple.driver.AppleUSBXHCI 1.0.0
    com.apple.driver.AppleACPIButtons 1.5
    com.apple.driver.AppleRTC 1.5
    com.apple.driver.AppleHPET 1.6
    com.apple.driver.AppleSMBIOS 1.8
    com.apple.driver.AppleACPIEC 1.5
    com.apple.driver.AppleAPIC 1.5
    com.apple.driver.AppleIntelCPUPowerManagementClien t 193.0.0
    com.apple.nke.applicationfirewall 3.2.30
    com.apple.security.quarantine 1.1
    com.apple.driver.AppleIntelCPUPowerManagement 193.0.0
    com.apple.driver.DspFuncLib 2.2.0f3
    com.apple.iokit.IOSurface 80.0.2
    com.apple.iokit.IOSerialFamily 10.0.5
    com.apple.iokit.IOFireWireIP 2.2.4
    com.apple.iokit.IOAudioFamily 1.8.6fc16
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.AppleHDAController 2.2.0f3
    com.apple.iokit.IOHDAFamily 2.2.0f3
    com.apple.driver.AppleGraphicsControl 3.1.20
    com.apple.driver.AppleSMBusPCI 1.0.10d0
    com.apple.driver.AppleBacklightExpert 1.0.3
    com.apple.driver.X86PlatformPlugin 5.1.0d16
    com.apple.driver.AppleSMC 3.1.3d7
    com.apple.driver.IOPlatformPluginFamily 5.1.0d17
    com.apple.nvidia.nvGK100hal 7.2.0
    com.apple.driver.AppleSMBusController 1.0.10d0
    com.apple.NVDAResman 7.2.0
    com.apple.iokit.IONDRVSupport 2.3.4
    com.apple.iokit.IOGraphicsFamily 2.3.4
    com.apple.kext.triggers 1.0
    com.apple.driver.AppleUSBBluetoothHCIController 4.0.4f15
    com.apple.iokit.IOBluetoothFamily 4.0.4f15
    com.apple.driver.AppleUSBMultitouch 230.3.3
    com.apple.driver.AppleThunderboltDPInAdapter 1.8.1
    com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.1
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.4
    com.apple.iokit.IOUSBHIDDriver 5.0.0
    com.apple.driver.AppleUSBMergeNub 5.0.0
    com.apple.driver.AppleUSBComposite 5.0.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.0
    com.apple.iokit.IOBDStorageFamily 1.6
    com.apple.iokit.IODVDStorageFamily 1.7
    com.apple.iokit.IOCDStorageFamily 1.7
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.0
    com.apple.driver.AppleThunderboltNHI 1.5.5
    com.apple.iokit.IOThunderboltFamily 2.0.0
    com.apple.iokit.IOFireWireFamily 4.4.5
    com.apple.iokit.IO80211Family 420.3
    com.apple.iokit.IOEthernetAVBController 1.0.1b1
    com.apple.iokit.IONetworkingFamily 2.1
    com.apple.iokit.IOUSBUserClient 5.0.0
    com.apple.iokit.IOAHCIFamily 2.0.8
    com.apple.iokit.IOUSBFamily 5.0.0
    com.apple.driver.AppleEFIRuntime 1.5.0
    com.apple.iokit.IOHIDFamily 1.7.1
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 177.3
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.DiskImages 331.3
    com.apple.iokit.IOStorageFamily 1.7.1
    com.apple.driver.AppleKeyStore 28.18
    com.apple.driver.AppleACPIPlatform 1.5
    com.apple.iokit.IOPCIFamily 2.6.8
    com.apple.iokit.IOACPIFamily 1.4
    System Profile:
    Model: MacBookPro9,1, BootROM MBP91.00D3.B02, 4 processors, Intel Core i7, 2.3 GHz, 4 GB, SMC 2.1f170
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238432D50422020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.4.18)
    Bluetooth: Version 4.0.4f15, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
    Serial ATA Device: MAT****ADVD-R UJ-8A8, 7.97 GB
    USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
    USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
    USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 6
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 5
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 4
    USB Device: G500, 0x046d (Logitech Inc.), 0xc068, 0x14100000 / 1

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    53,954
    Specs:
    Late 2013 27" iMac, 10.5" iPad Pro, iPhone 6s+, iPhone 7+, Numerous iPods, High Sierra
    It's hard to say what happened. Most kernel panics can be attributed to hardware faults so it may or may not be coincidental that Chrome was running when the crash occurred. Keep an eye on it. If another KP occurs, return the machine to Apple and get a new one. As long as you're within the 2 week return period you can swap it for another. It could be something as simple as bad or intermittent memory. Your machine uses the newest and latest 1600 MHz modules.

  3. #3

    bboggess's Avatar
    Member Since
    Nov 02, 2011
    Location
    Western NY
    Posts
    164
    Specs:
    late 2011 mac Mini, 2.3 GHz core i5, 8 GB 1333 MHz DDR3, Sierra, Retina display iPad, Iphone 5S
    Page faults most of the time are intermittent RAM. Start a bunch of programs running and just pound the daylights out of the machine. As chscag mentions in his post, if it croaks again return it. There are memory diagnostics available if you feel ambitious. Here is a nice tutorial that I used to diagnose failing ram on a 2011 macbook pro just a few days ago.

    Mac memory test.How to test your Mac OS X RAM? - Blog - YAITB - yet another it blog

    bill

  4. #4


    Member Since
    Jun 14, 2012
    Posts
    3
    Ya, i'm watching it. Like I have said I have been stressing it since an have not had a problem. I have also been using safari, so i do believe that it is an issue with Chrome. Another user told me on the Apple forum that the same thing happened to him while he was using chrome on his retina macbook. Idk, the line talking about "Google Chrome He" is what I am thinking is the problem...

  5. #5


    Member Since
    Jun 14, 2012
    Posts
    3
    I am now running everything basically that I have installed and the machine seems to be running fine. I tried that memtest app and it wouldn't run.

  6. #6


    Member Since
    Jun 13, 2012
    Posts
    6
    i have the 13 inch mbp mid2012 bought on tuesday as well. my machine has frozen up and i have had to reboot 8 times so far..but this last time which just happened..said that google chrome thing that you mentioned..any up dates? ive been browsing forums and a few other people have had the same thing happen to them...

  7. #7

    bboggess's Avatar
    Member Since
    Nov 02, 2011
    Location
    Western NY
    Posts
    164
    Specs:
    late 2011 mac Mini, 2.3 GHz core i5, 8 GB 1333 MHz DDR3, Sierra, Retina display iPad, Iphone 5S
    While I'm not using a mid 2012 mac, I use Chrome exclusively as my browser. Currently, the Rev that I am using is Version 19.0.1084.56. I have noticed with a previous version, every so often, a memory leak would appear to occur and just max out my RAM. I have not had any issues with this current version. I always have a minimum of 12 tabs open and am running several extensions.

    If you open activity monitor you can monitor real memory usage and see if anything looks abnormal. Could be a particular extension that may be giving you a problem.

    What happens if you use Safari exclusively for a while?

    Bill

  8. #8


    Member Since
    Jun 19, 2012
    Posts
    1
    Getting the same thing
    I'm having the very same problem here on my 5 day old Macbook Air mid2012... I was listening to music on Spotify while browsing Google Chrome when i got the crash. Everything froze and my music went into a kind of loop. I received an error with the same line refering to "Google Chrome He". This is the second time I'm getting the crash and error... I can't live without Chrome.. If it happens again, I'll go down and replace it =/

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