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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

Guarantee applicable for issues after repair?


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Hampster31

 
Member Since: Apr 04, 2012
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Hey everybody

I had a liquid damage on my MacBook Pro some months ago. After thinking back and forth for a while, because the repair costs were immense, I still agreed to have it repaired for a big amount of money. It did work perfectly for about two months, but now there are new problems occurring. I brought it in today to an Apple Store to have it checked.
Now I asked the staff about whether the guarantee applies in this case. They said, that depending on what causes the issues, I still might have to pay for the repair if they think its caused by the old liquid damage. However, when I had it repaired the first time, I agreed to that certain amount of money to have it fully repaired from the liquid damage. If I had known it costs more, I might not have repaired it in the first place. I feel that any problems occurring after that repair should be protected by the guarantee. Does anybody have experience with a situation like this?

Thank you very much for your help!
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chscag

 
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Quote:
Now I asked the staff about whether the guarantee applies in this case. They said, that depending on what causes the issues, I still might have to pay for the repair if they think its caused by the old liquid damage.
As you found out, it's strictly up to Apple as to whether or not they will make repairs honoring the guaranty from the first repair. The problem here is that liquid spills are unpredictable since damage may show up in the future. You can not expect Apple to keep on making repairs.

We usually advise folks who have had liquid damage to their machines to bite the bullet and sell the machine for parts. In the long haul it's usually less expensive that way. It's better to buy another machine either new or refurbished from Apple.

We wish you well, and hopefully Apple will do the new repair for free.
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Hampster31

 
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Thank you for your advice! I will just hope the play nice then...
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harryb2448

 
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And alas hampster liquid + electronics = death even if it does take months for the mobo to fail.

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
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