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  1. #1


    Member Since
    Feb 24, 2012
    Posts
    3
    Still problems with Macbook case cracking
    Hi everybody, thought I'd pop this down here.

    I have an early 2009 white Macbook, and I have twice had to take it back to the Apple store over the past 2 years to get the top case replaced due to the cracking issue related to the magnets in the lid.

    Yesterday I noticed a completely new crack, but this time in a place I have never seen before.



    Fortunately I still have some warranty left till May 2012 to cover this, hopefully, but this is the 3rd time now I've had to make an appointment with a genius to get it repaired.

    The machine isn't abused. It gets looked after and protected. When not in use it's stored in a well padded carry case to avoid damage. And when it is used, it's either on my lap on the sofa, or on my desk.

    Is there any sort of 3 strike rule where if you have the same fault 3 times, they replace it rather than just repair it?

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,196
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Is there any sort of 3 strike rule where if you have the same fault 3 times, they replace it rather than just repair it?
    I suppose it never hurts to ask when you take it in. Who knows? You may luck out with a generous store manager. In any event, they'll replace the case again.

  3. #3


    Member Since
    Feb 24, 2012
    Posts
    3
    Well I'm booked in to see a genius today at 1pm. I think I may be being a bit optimistic with the replacement thing haha

    It was just my frustration coming out.

  4. #4


    Member Since
    Feb 24, 2012
    Posts
    3
    So the genius bar said that the where the crack has happened isn't usually covered under the extended warranty, but a little chat with the manager, and I have got them to repair it under the warranty. So a minor result.

  5. #5

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,876
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    I think it's pretty disgraceful that this long-standing problem wasn't ever rectified with that model line.

    I just replaced the LCD panel on an early-2009 model. Not only was the palmrest cracked in all the usual places, but the bezel around the display was too. In this case, the machine wasn't under Apple Care, so the owner just sucked it up. But it still looks pretty horrible for such a "new" machine.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  6. #6


    Member Since
    Mar 08, 2012
    Posts
    3
    Really? They're not repairing this?
    Yesterday a serious crack appeared in the lower left side of the bezel, a little bit above the screw. From what I've been reading, this has been a known issue for quite some time. Is Apple really not taking care of this issue?

    My Macbook Pro is from mid-2008. i do not abuse it. But as I type this I'm noticing a couple of "bright spots" on the left side of the screen that weren't there before--even earlier today. I can't help but wonder if the two issue are related.

    I'm going to try to get this in to the Geniuses tomorrow......any thoughts on how to be make my case for getting Apple to take care of this?

  7. #7

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,876
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Quote Originally Posted by momsroo View Post
    Yesterday a serious crack appeared in the lower left side of the bezel, a little bit above the screw. From what I've been reading, this has been a known issue for quite some time. Is Apple really not taking care of this issue?

    My Macbook Pro is from mid-2008. i do not abuse it. But as I type this I'm noticing a couple of "bright spots" on the left side of the screen that weren't there before--even earlier today. I can't help but wonder if the two issue are related.

    I'm going to try to get this in to the Geniuses tomorrow......any thoughts on how to be make my case for getting Apple to take care of this?
    It doesn't effect the MacBook Pros, only the non-Unibody plastic MacBooks. It sounds like someone bent the screen back too far. Were kids playing with it?
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  8. #8


    Member Since
    Mar 08, 2012
    Posts
    3
    Nope. I'm the only user. As I mentioned, I don't abuse it. Can't say that I always treat it with kid gloves, but I don't toss it around; have never dropped it; and definitely don't over extend it when I open it. Two days ago when I used it, no crack. Yesterday, big crack.

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