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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

Macbook pro error frozen screen


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fontaines

 
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Last night, my macbook pro (3,1) screen went zebra stripes and froze for about 2 seconds, then this screen popped up. I used the power button to restart, and the computer rebooted then this screen popped up again about 5 seconds later. Now when i restart, it goes directly to this screen. The pinwheel freezes on every occassion, and nothing else is functional.

Anybody ever see this? In 12 years of using macs I've never seen this before. I'm thinking it's fried
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cwa107

 
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What you're seeing a known as a "Kernel Panic" (or KP, for short). It happens when the operating system itself has crashed. It can happen for any number of reasons, but in many cases, is as the result of a hardware failure of some sort.

The first thing you should do is run the Apple Hardware Test as described here:

Intel-based Macs: Using Apple Hardware Test

And report back on the findings.

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
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fontaines

 
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Thanks for the response cwa!

Here's what I got, I did both the extended check and the basic check. Basic check stated a video problem.


Shot at 2012-01-17


Shot at 2012-01-17

Any ideas?
Thanks in advance
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fontaines

 
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MacBook Pro: Distorted video or no video issues

I may have found the solution....wow I bought this macbook in January 2008. I'm literally days in or out of the 4 year warranty. Need to get my butt to the Genius bar asap.

Edit: Photo's of test results showing Video controller error screen in moderation
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cwa107

 
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Yep - definitely want to get that checked right away.

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
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harryb2448

 
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And the warranty with Applecare is three years alas.

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
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Quote:
Originally Posted by harryb2448 View Post
And the warranty with Applecare is three years alas.
There's a special extension for that defect. Assuming he's within the time-period, he should be good.

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
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