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  1. #1


    Member Since
    Jan 16, 2012
    Posts
    1
    Purchased MBA at Auction and need help!
    I bought a used MBA 13" at an estate auction this weekend. I wasn't able to fire it up before the auction but I thought it looked like it was in great shape. Turns out it is a newer one with an SSD. The model number is A1369.

    I charged it up and turned it on and it goes to a full-disk encryption boot logon page (WinMagic Secure Doc). It asks for a user name and password that I obviously don't have. I contacted the auction company and was told I'm on my own.

    I've tried to by-pass and re-format, re-install the OS with no luck.

    What can I do?

  2. #2

    RavingMac's Avatar
    Member Since
    Jan 07, 2008
    Location
    In Denial
    Posts
    7,847
    Specs:
    4GB Mac Mini 2012, 13" MBA, 15" MacBook Pro OSX 10.7, 32 GB iPhone 3GS, iPad2 64gb 3G
    Quote Originally Posted by was1721 View Post
    I bought a used MBA 13" at an estate auction this weekend. I wasn't able to fire it up before the auction but I thought it looked like it was in great shape. Turns out it is a newer one with an SSD. The model number is A1369.

    I charged it up and turned it on and it goes to a full-disk encryption boot logon page (WinMagic Secure Doc). It asks for a user name and password that I obviously don't have. I contacted the auction company and was told I'm on my own.

    I've tried to by-pass and re-format, re-install the OS with no luck.

    What can I do?
    Only thing I can suggest is take it to an Apple Store along with your bill of sale.
    I've always wanted to be smart, handsome and modest. But, I guess I'll have to be satisfied with two out of three . . .

  3. #3

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    47,085
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    Good advice from Razormac. If it's a newer Air and it's locked with a firmware password, only Apple can unlock it. If it's a third party encryption scheme, Apple is not going to be able to help. You may have to pull the SSD and install a new one. $$$

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