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  1. #1

    Member Since
    Dec 25, 2011
    New Macbookpro pasword problem
    Hi all i am new here but here goes my wife and i purchased a brand new in the box Macbookpro laptop for our daughter for christmas to help with her schooling she uses this type at her school .She set it all up but it will not recognize her password it is just stuck on the login page ,there are no discs in the box .I have read from searching the net to reboot using the disc but there are none ,any help would be appreciated merry christmas.thanks Pete

  2. #2

    Member Since
    Dec 25, 2011
    Just an update i rang apple gave them the serial number where an when purchased ,and we fixed it over the phone following steps from the guy on the phone .Great service everyones happy.

  3. #3

    louishen's Avatar
    Member Since
    Oct 22, 2007
    Mac Mini Core i7 2012 | White 2009 MacBook 2 Ghz | 733 Mhz G4 Quicksilver
    you bought it second hand? Contact the seller for the password, otherwise contact Apple and they will send you the restore disks
    Member of the Month September 2008 & August 2012 | Found advice useful? use the rep system

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