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  1. #1
    Password on 11" Air

    Member Since
    Jun 14, 2011
    Posts
    8
    Password on 11" Air
    I got a used 11" air for Xmas. I am unable to get the password or reset it. It is running Snow Leopard. The USB system installer will not let me reset the password or boot without a password. I can't get it to boot twith an external CD with Snow Leopard disc in it. Is there some way I can just dump the system and software and reinstall?

  2. #2
    Password on 11" Air
    MacLicious's Avatar
    Member Since
    Nov 26, 2009
    Location
    Ontario, Canada
    Posts
    313
    Did you get the original install USB or CD's that had Snow Leopard and iLife '09 on them? I believe you need the correct version for the type of mac laptop or computer you are using. Otherwise you may need a retail version with a full install of Snow Leopard but then you will not have iLife '09. Hopefully the really knowledgeables will chime in on this one.
    iPhone 6 128GB // MacBook Air mid2011 i5 4gb ram 256SSD // 2009 24"iMac 3.06 C2D nVidia 130GT 512mb // iPad Mini 2 32gb // iPad2 64gb 3G // iPhone4 32gb SOLD // iPod Nano Gen5 // iPod Shuffle 2gb Gen4 // iPod Video 80gb //

  3. #3
    Password on 11" Air
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    20,036
    Specs:
    iMac i5 2.7GHz, 16GB memory, OS 10.10.5
    Depends.

    If it is firmware password protected big problems. This is what you see if implemented ~ scroll down to see the padlock on the link"-


    http://support.apple.com/kb/ht1352

    Tell us about the SL disc? Is it a black full retail install DVD? When you mentioned an external CD, take it this really is a DVD player/burner?
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  4. #4
    Password on 11" Air
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,231
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    I agree with Harry. It sure sounds like a firmware password set to me. If that's the case, take your sales receipt or other proof of purchase or gift with you to your local Apple store and ask them to wipe the firmware password.

    On the newer machines, only Apple can wipe or reset the firmware password. There were several work arounds for older machines, but not for the late models.

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