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  1. #1


    Member Since
    Nov 02, 2011
    Posts
    4
    Damage on a brand new macbook pro
    I live in Europe and I bought a macbook pro from apple website (usa) and my friend recieved it in New York a month ago. He did not even unbox it just to leave that pleasure to me. Now he brought it to me but there is something that i did not like on it. It has a little curve at the bottom side, it is like something hit on that little side. Looks like nothing is wrong except for apperance.

    I think it is really late to complain or object to apple beacuse of that. But i would like to know if you experienced or heard of it, or is there something to worry about?

    thanks a lot for your reply in advance.

  2. #2


    Member Since
    Mar 09, 2011
    Posts
    751
    Specs:
    mbp 15 2009, mbp 13 2010
    if the pc runs good, then only appearance damage. so what. You could have told your friend to at least unpack the package, inspect for damage.

  3. #3


    Member Since
    Dec 06, 2010
    Posts
    4
    Wouldn't you just be able to bring it to any Apple story in Europe?

  4. #4


    Member Since
    Nov 02, 2011
    Posts
    4
    Quote Originally Posted by ipadder474 View Post
    If you could post a picture it would help us, I did not see anything like this on my new Mac Pro notebook.
    I am sorry it is on yours. Glad it does not keep it from working well.
    You are right, here its picture.
    Unfortunently there is no official apple store near where i live.
    Maybe it is not a big deal but still annoys me a bit.


  5. #5

    Chuckoir's Avatar
    Member Since
    Sep 21, 2011
    Location
    London, Londonshire, England.
    Posts
    726
    Specs:
    13" Late 2011 MBP,iPad '3' 32gb,iPhone4 32gb
    Ouch. If you had received it directly in the post from Apple like that, then I would say definitely return it, as that's not on.

    How far away is your nearest Apple store? You could try phoning them and emailing them a picture, and come to some sort of agreement whereby you send it back to them, and they send you a new one.

    The trouble is though, is convincing them that it happened in transit before your friend got his mitts on it... Which won't be easy. Good luck!
    Play the guitar?! Check out the [newly created]Mac-Forums guitar thread!

  6. #6


    Member Since
    Mar 09, 2011
    Posts
    751
    Specs:
    mbp 15 2009, mbp 13 2010
    seems to be very light dent, if apple cannot do anything, most likely they will
    not do much to help, you can take the bottom plate and try to straighten a bit by using a piece of flat wood cover by cloth and rub against the plate.

  7. #7


    Member Since
    Nov 02, 2011
    Posts
    4
    Quote Originally Posted by Chuckoir View Post
    Ouch. If you had received it directly in the post from Apple like that, then I would say definitely return it, as that's not on.

    How far away is your nearest Apple store? You could try phoning them and emailing them a picture, and come to some sort of agreement whereby you send it back to them, and they send you a new one.

    The trouble is though, is convincing them that it happened in transit before your friend got his mitts on it... Which won't be easy. Good luck!
    I live in Istanbul and the closest official apple store is a couple of country far away.
    I guess the only way is to express myself is calling apple US. I could not find a way to do it by email. I do not think it will work though.

    So anyone think this dent may affect the system inside? Is it worth to struggle with trying to replace it?

  8. #8

    19birel's Avatar
    Member Since
    Nov 02, 2011
    Location
    Pennsylvania
    Posts
    233
    Specs:
    Late 2011 13" MBP 2.4 GHz i5 16gb RAM, Early 2008 Mac Pro 2.8Ghz 8-Core Xeon 6gb RAM OSX 10.9.x
    I can deffinetly see how this would annoy you, what I would do is just buy another bottom cover it it is not too expensive.

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