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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

Help, my MBP has stopped working.. please read on if you have any ideas


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applef

 
Member Since: Dec 06, 2011
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Hi,
I have a MBP 15inch intel i5 - 8 months old. I was shooting tethered to the computer with my Canon photographic gear all day with no problems and then suddenly it has gone dead, no life. If I plug in the power there is no life, no green light as usual. I remember seeing the battery life at 75% just before the computer went black. I have a fear that something with the local power socket at the museum we were photographing at has somehow shorted out the power to the computer. Is there any way of telling?

I am on a job in Mongolia, Ulaan Baatar and am freaking out quietly that this is a complete disaster. If anyone has any ideas, could you please let me know as soon as possible.

Thank you.
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cwa107

 
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Location: Middletown, Pennsylvania
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Mac Specs: 15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD

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The first thing I'd try is to reset the SMC, see here:

Intel-based Macs: Resetting the System Management Controller (SMC)

If there are no signs of life after that, I'd give Apple a ring and see what your options are in Mongolia.

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
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applef

 
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and let you know if I have any luck..
Flic


QUOTE=applef;1336715]Hi,
I have a MBP 15inch intel i5 - 8 months old. I was shooting tethered to the computer with my Canon photographic gear all day with no problems and then suddenly it has gone dead, no life. If I plug in the power there is no life, no green light as usual. I remember seeing the battery life at 75% just before the computer went black. I have a fear that something with the local power socket at the museum we were photographing at has somehow shorted out the power to the computer. Is there any way of telling?

I am on a job in Mongolia, Ulaan Baatar and am freaking out quietly that this is a complete disaster. If anyone has any ideas, could you please let me know as soon as possible.

Thank you.[/QUOTE]
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applef

 
Member Since: Dec 06, 2011
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Hi cwa107
I tried the reset SMC option and I now have a flickering green light on the mag safe lead. It's slightly better than nothing. I remember something vaguely similar on my older MBP which you could take the battery out and a combination of keys started it up again. Perhaps it is just this problem which is better than a fried mother board or HD.
Thanks for your help.
F



Quote:
Originally Posted by applef View Post
and let you know if I have any luck..
Flic


QUOTE=applef;1336715]Hi,
I have a MBP 15inch intel i5 - 8 months old. I was shooting tethered to the computer with my Canon photographic gear all day with no problems and then suddenly it has gone dead, no life. If I plug in the power there is no life, no green light as usual. I remember seeing the battery life at 75% just before the computer went black. I have a fear that something with the local power socket at the museum we were photographing at has somehow shorted out the power to the computer. Is there any way of telling?

I am on a job in Mongolia, Ulaan Baatar and am freaking out quietly that this is a complete disaster. If anyone has any ideas, could you please let me know as soon as possible.

Thank you.
[/QUOTE]
QUOTE Thanks
cwa107

 
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Member Since: Dec 20, 2006
Location: Middletown, Pennsylvania
Posts: 26,562
cwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond repute
Mac Specs: 15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD

cwa107 is offline
I would also recommend checking both the MagSafe port and the connector for debris. Sometimes they have a tendency to pick up little bits of metal dust (since the are magnetic) and may need to be cleaned.

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
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applef

 
Member Since: Dec 06, 2011
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Hi CWA107,
Just to update you.. I am now very happy as today I had help from a lady from Nairobi living in Mongolia who helped translate for me. She walked me to "Computer Land", a building full of computers and peripherals, all PC though. A friendly man working with Intel computers opened the back of the computer and pulled out the battery, plugged the MBP into the power and the computer then powered up straight away! That chime really is a sweet sound when you are so worried.
I still don't know what happened so I am putting it down to a power surge. In any case I have all my files, and I'm typing on the laptop now with no concerns, and of course the files are now backed up on an external drive!
Thanks again for your help, it was very much appreciated!
Felicity
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