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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

total crash snow leopard 10.6.1


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cavaliermatt

 
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ok, i bought a refurbished macbook pro im guessing from e-bay.. timmostlymacs as a matter of fact. Anyway, it froze up, so i manually pressed and held the power button until it turned off, then when i go to turn it back on, all i get is a blue screen... wtf? It makes the startup sound, but nothing besides the blue screen.. didnt spill anything or nothing! PLEASE help as i just paid 400 bux for this thing and now it wont do anything. It worked flawlessly for a week before this happened...
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Lifeisabeach

 
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Quote:
Originally Posted by cavaliermatt View Post
ok, i bought a refurbished macbook pro im guessing from e-bay.. timmostlymacs as a matter of fact. Anyway, it froze up, so i manually pressed and held the power button until it turned off, then when i go to turn it back on, all i get is a blue screen... wtf? It makes the startup sound, but nothing besides the blue screen.. didnt spill anything or nothing! PLEASE help as i just paid 400 bux for this thing and now it wont do anything. It worked flawlessly for a week before this happened...
Mac OS X 10.6 Help: If you see a blue screen at startup


Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
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Links: Onyx | EasyFind | Apple Hardware Test | How to test your hard drive | The Safe Mac » Adware Removal Guide | Uninstall MacKeeper
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cavaliermatt

 
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thank you Soooooooo much dude! I just have to figure out how to start up in safe mode now! lol
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cavaliermatt

 
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oh, and im so sorry to keep bugging you, but how do i start up in safe mode? cuz I didnt get ANY discs when i bought the computer
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DeanP

 
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Here's how to start up Safe Mode: Mac OS X: Starting up in Safe Mode

When the problem is resolved - update to 10.6.8 (provides many bug fixes, enhancements and provides the Mac App store): Mac OS X 10.6.8 Update Combo v1.1
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cavaliermatt

 
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I'm trying to start up in safemode and I was just wondering how long I have to hold the shift key down? I mean I don't want tO b pressing the key fOr 10 mins to just find out I timed it wrong with the start up tone thanks
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Lifeisabeach

 
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Quote:
Originally Posted by cavaliermatt View Post
I'm trying to start up in safemode and I was just wondering how long I have to hold the shift key down? I mean I don't want tO b pressing the key fOr 10 mins to just find out I timed it wrong with the start up tone thanks
It shouldn't be terribly long. As for knowing WHEN to release it… from the link provided:
Quote:
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).


Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
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cavaliermatt

 
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ok, im trying this guys, and it is not working, at all! I have held it upwards of 5 min.s and still nothing. I tried before the tone, after the tone during the tone, i even thought it may have been that particular key so i tried it using the other key. still nothing.
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Lifeisabeach

 
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Quote:
Originally Posted by cavaliermatt View Post
ok, im trying this guys, and it is not working, at all! I have held it upwards of 5 min.s and still nothing. I tried before the tone, after the tone during the tone, i even thought it may have been that particular key so i tried it using the other key. still nothing.
5 minutes is definitely unreasonable. Your drive may be toast, or you have other hardware issues preventing the drive from booting up. Unfortunately, lacking an install disc to run the Apple Hardware Test (available ONLY on the OEM disc that originally came with that Mac) or to run Disk Utility (from any retail or OEM install disc compatible with your Mac), there's nothing to be done until you get an install disc. Well you could try ordering DiskWarrior or TechTool Pro and have the software delivered on disc. You can then boot from their disk and, with DW, test and possibly repair the drive. With TTP, you can do more testing of the hardware in general. But those are 100 bucks and won't be of help if your hardware is toast.


Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
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cavaliermatt

 
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well. although i am very dissapointed with my macbook, i am very pleased with this site! I will spread the word in my community and will b back here after I get my new mac book. thanks alot everyone, especially lifeisabeach and so is my macbook, lol.
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cavaliermatt

 
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If this is the case, what parts do I need to buy? And is there any tutorials that could help me install the said products.
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First up get back to the seller and complain, with eBay and PayPal if you used that. Do a Google for the model MacBook service manual. Cost a couple of bucks but really worthwhile.

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
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cavaliermatt

 
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well, thanks for the info but now when i flip it open it has a ? in a box.... Amy thoughts or info? thanks alot guys and I have complained top the seller he wont respond im going to ebau after this then to pay pal
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cavaliermatt

 
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I forgot to add I have no spinning wheel. I did get A ? One time but besides that it has just been a plain blue screen
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Lifeisabeach

 
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The ? mark means that the system cannot find a bootable OS on your drive. This can mean one of three things:
  • The hard drive has crashed and "simply" needs replacement.
  • The OS on the drive has become corrupt and "simply" needs to be reinstalled.
  • A component on the motherboard has gone bad (like the SATA controller) and is no longer able to access the hard drive. Resolution means replacing the motherboard.
  • The cable connecting the hard drive to the motherboard or perhaps the power supply cable, is loose or otherwise faulty.

Unfortunately, lacking an OS install disc, you simply have no way to test for any of these things (except for the cabling… you can always double-check to ensure the drive is connected properly and securely). I'm inclined to agree with Harry… seek support from the seller, pursue resolution via eBay if that fails. This is assuming that you bought the Mac with an understanding that it would be fit for use. If he was very specific that it "may" not have been fit, or sold "as is" or "at your risk", then you may have no recourse.

As a side tip… if you buy used or refurb in the future, always try to look for one that will come with the OEM install discs that originally shipped with that Mac, but definitely never settle for one with no install disc at all. The OEM ones can be ordered directly from Apple for a nominal fee if need be. You want those for the Apple Hardware Test that comes on it.


Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
------
Links: Onyx | EasyFind | Apple Hardware Test | How to test your hard drive | The Safe Mac » Adware Removal Guide | Uninstall MacKeeper
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