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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

How can I tell if my macbook pro has been restored to factory settings?


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govaldesu

 
Member Since: Jul 01, 2011
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I just bought I brand new macbook pro (15,4 inch)... but I'm thinking that it may be used (it was a bit dirty when I opened it, but it has no scratches).
I tried with coconut battery, but it went ok, the battery is new. However they might have changed it.
Is there a way to know if the mac was restored to factory settings?
... if not, is there any other way to know if is a used laptop?

Thanks,
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Lifeisabeach

 
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Location: Wilmington, NC
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Quote:
Originally Posted by govaldesu View Post
I just bought I brand new macbook pro (15,4 inch)... but I'm thinking that it may be used (it was a bit dirty when I opened it, but it has no scratches).
I tried with coconut battery, but it went ok, the battery is new. However they might have changed it.
Is there a way to know if the mac was restored to factory settings?
... if not, is there any other way to know if is a used laptop?

Thanks,
If it was new, it would have had protective wrapping on the body… peel-off type if I'm not mistaken. Review any of the hundreds of unboxing videos/photo galleries on the internet to see if anything was different.


Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu). Also advise us if you have any antivirus or "cleaning" software installed on your Mac. If you are using MacKeeper, you are hereby advised to uninstall it.
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govaldesu

 
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It has all the "official" envelops of a brand new mac... the thing is that I found small dust specks all over the interior of the box and in the accesories (not on the notebook itself).

other info:
cycle count says 1... wich correspond to the initial battery discharge I just did. That's why I think they may have changed the battery.


Serial number is C02FHFG0DF8V... how can you tell if this correspond to a refurbished unit?

According to coconut "Age of your Mac" is 11 weeks.

That's why I thought the only way I could knew for sure if they used it before (maybe for showcasing at the store) was finding out if it was restored to factory settings. (Also I bought it in an official apple store).
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ycl1688

 
Member Since: Mar 09, 2011
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Mac Specs: mbp 15 2009, mbp 13 2010

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I checked with
eveymac.com your serial # seems to point to the latest version, if it is a refurbished model I would say the box should be indicated with refurbished product, I do not believe apple would do such dirty job.
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Lifeisabeach

 
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Member Since: Sep 30, 2007
Location: Wilmington, NC
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Lifeisabeach has a reputation beyond reputeLifeisabeach has a reputation beyond reputeLifeisabeach has a reputation beyond reputeLifeisabeach has a reputation beyond reputeLifeisabeach has a reputation beyond reputeLifeisabeach has a reputation beyond reputeLifeisabeach has a reputation beyond reputeLifeisabeach has a reputation beyond reputeLifeisabeach has a reputation beyond reputeLifeisabeach has a reputation beyond reputeLifeisabeach has a reputation beyond repute
Mac Specs: iMac i3 (mid-2010) + OS 10.9; TV 3; iPhone 5S; iPad 4

Lifeisabeach is offline
Quote:
Originally Posted by govaldesu View Post
It has all the "official" envelops of a brand new mac... the thing is that I found small dust specks all over the interior of the box and in the accesories (not on the notebook itself).

other info:
cycle count says 1... wich correspond to the initial battery discharge I just did. That's why I think they may have changed the battery.


Serial number is C02FHFG0DF8V... how can you tell if this correspond to a refurbished unit?

According to coconut "Age of your Mac" is 11 weeks.

That's why I thought the only way I could knew for sure if they used it before (maybe for showcasing at the store) was finding out if it was restored to factory settings. (Also I bought it in an official apple store).
There are unpacking videos of refurbed MacBooks also. The packaging is completely different and are clearly labeled as refurbs. I'm fairly certain that Apple isn't taking returns/refurbs and running them back through the assembly lines for new hardware to fraudulently portray them as brand new.


Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu). Also advise us if you have any antivirus or "cleaning" software installed on your Mac. If you are using MacKeeper, you are hereby advised to uninstall it.
------
Links to commonly recommended software and instructions: Onyx | Apple Hardware Test | How to test your hard drive | How to reveal the User Library
------
Having issues with Safari? Adware is on the rise. See this guide on how to remove it: The Safe Mac » Adware Removal Guide
------
Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.
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