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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

I upgraded to 8 GB ram memory my Macbook Pro but now it is giving me problems


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Wolf17

 
Member Since: Jun 07, 2011
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Last week, at an official Apple Store, I upgraded my ram memory to 8 GB. Initially they had troubles to find the right memory (I purchased my MCP on 2010, so they said it was "old" and they needed a different ram memory than the one they are using right now). It took them almost 2 hours to do the upgrade and still the machine was kind of slow.

Two days ago the machine just died: it did not even turn it on when I push the button.
When it started up again, the following error log appear:


Interval Since Last Panic Report: 76521 sec
Panics Since Last Report: 1
Anonymous UUID:

Tue Jun 7 10:54:07 2011
panic(cpu 0 caller 0x542003): "I/O Kit: Unrecoverable deadlock."@/SourceCache/xnu/xnu-1504.9.37/iokit/Kernel/IOService.cpp:1075
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x99123df8 : 0x21b510 (0x5d9514 0x99123e2c 0x223978 0x0)
0x99123e48 : 0x542003 (0x5e0f9c 0x1 0x99123e78 0x1d02)
0x99123e78 : 0x53e11a (0xfff2900 0x1 0xfff2904 0x5046b1)
0x99123ee8 : 0x540218 (0xfbb4400 0x1 0x4 0xffffffff)
0x99123f68 : 0x540491 (0xf211200 0x4 0x99123f88 0xf211200)
0x99123f88 : 0x14db207 (0xf211200 0x0 0x0 0x1)
0x99123fc8 : 0x2a06dc (0xf211200 0x0 0x10 0xec2c764)
Kernel Extensions in backtrace (with dependencies):
com.apple.iokit.IOUSBMassStorageClass(2.6.5)@0x14d 8000->0x14e2fff
dependency: com.apple.iokit.IOUSBFamily(4.1.8)@0x1390000
dependency: com.apple.iokit.IOStorageFamily(1.6.2)@0x11d1000
dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(2.6. 5)@0x14a6000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
10J869

Kernel version:
Darwin Kernel Version 10.7.0: Sat Jan 29 15:17:16 PST 2011; root:xnu-1504.9.37~1/RELEASE_I386
System model name: MacBookPro7,1 (Mac-F222BEC8)

System uptime in nanoseconds: 8720188872114
unloaded kexts:
com.apple.driver.AppleMCP89RootPortPM 1.11 (addr 0x1441000, size 0x20480) - last unloaded 131896375657
loaded kexts:
com.devguru.driver.DevGuruRoot 0.5.0
com.symantec.kext.SymAPComm 11.1.2f17
com.parallels.kext.prl_vnic 6.0 11994.637263
com.parallels.kext.prl_netbridge 6.0 11994.637263
com.parallels.kext.prl_usb_connect 6.0 11994.637263
com.parallels.kext.prl_hid_hook 6.0 11994.637263
com.parallels.kext.prl_hypervisor 6.0 11994.637263
com.avatron.AVExFramebuffer 1.1.0
com.iospirit.driver.rbiokithelper 1.8.1
com.avatron.AVExVideo 1.1.0
com.symantec.kext.ips 3.2f8
com.symantec.kext.internetSecurity 1.3.2f5
com.apple.driver.AppleBluetoothMultitouch 54 - last loaded 604051184212
com.apple.filesystems.msdosfs 1.6.3
com.apple.driver.iPodSBCDriver 1.5.0
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.IOBluetoothSCOAudioDriver 2.4.0f1
com.apple.driver.IOBluetoothA2DPAudioDriver 2.4.0f1
com.apple.driver.IOBluetoothBNEPDriver 2.4.0f1
com.apple.driver.AGPM 100.12.19
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AudioAUUC 1.54
com.apple.driver.AppleUpstreamUserClient 3.5.4
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AppleBacklight 170.0.34
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5
com.apple.driver.AppleLPC 1.4.12
com.apple.GeForce 6.2.6
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.driver.AppleUSBCardReader 2.5.8
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBHub 4.1.7
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
com.apple.driver.AirPortBrcm43224 427.36.9
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleUSBEHCI 4.1.8
com.apple.driver.AppleUSBOHCI 4.1.5
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClien t 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.IOBluetoothHIDDriver 2.4.0f1
com.apple.driver.AppleMultitouchDriver 207.10
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.0f1
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.nvidia.nv50hal 6.2.6
com.apple.NVDAResman 6.2.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.0f1
com.apple.driver.AppleUSBBluetoothHCIController 2.4.0f1
com.apple.iokit.IOBluetoothFamily 2.4.0f1
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.driver.AppleUSBMergeNub 4.1.8
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IO80211Family 314.1.1
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.iokit.IOUSBFamily 4.1.8
com.apple.driver.NVSMU 2.2.7
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.66 GHz, 8 GB, SMC 1.62f6
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.36.9)
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545032B9SA02, 298.09 GB
Serial ATA Device: MAT****ADVD-R UJ-898
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26100000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06610000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x06300000


I just want to know if this error is due to hardware, because I live outside of the US and it will take me a while to come back so I can do something. Your help is highly appreciated because the MacBook Pro is still not very fast so I wonder if there is something else I should be looking for.

Thank you!
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IvanLasston

 
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First - RAM by itself will not speed up a computer. What it helps with is if you run a lot of programs or use programs that use a lot of memory (video editing, high quality photo editing, lots of Virtual Machines) But if it takes you 10 minutes to render a video, and you don't go into swap, then RAM will not decrease the time it takes to render that video.

You could double check and see if the RAM is seated correctly. You could also try to reset NVRAM and PRAM - in case the Apple store forgot to do it.
Resetting your Mac's PRAM and NVRAM
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ycl1688

 
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could this be the wrong ram put in.
how does the when you click apple > about this mac > memory looks like ?
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Wolf17

 
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This is what is says:

"8 GB 1067 MHz DDR2"
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IvanLasston

 
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That looks right for a 2010 MBP. You can check Mactracker - but it seems that they didn't go to 1333 until early 2011.
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TattooedMac

 
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When in 2010 bc my 13"April 2010 MBP is DDR3

EDIT And MacTracker says DDR3 from 2009 MBP I think they put the wrong RAM in there


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My DEC 09 MBP has DDR3 4GB 1067 MHz unless thats a typo on the DDR2 there would be a problem.
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@TattoedMac, what annotation tools are you using... I don't remember arrows like that in Preview.

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Quote:
Originally Posted by quin View Post
@TattoedMac, what annotation tools are you using... I don't remember arrows like that in Preview.

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No its not preview. I use Skitch - Fast screen capture, image editing and sharing! to take screenshot, put my arrows in, upload to a photo sharing site and post on the forum all in one.

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ycl1688

 
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In the US, I know the mid 2010 mbp uses ddr3, no doubt about it. Could it be
different overseas? the link will show 2009 models also use ddr 3 if i am right.

RAM Memory Upgrade: Dell, Mac, Apple, HP, Compaq. USB drives, SSD at Crucial.com
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cwa107

 
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Quote:
Originally Posted by ycl1688 View Post
In the US, I know the mid 2010 mbp uses ddr3, no doubt about it. Could it be
different overseas? the link will show 2009 models also use ddr 3 if i am right.

RAM Memory Upgrade: Dell, Mac, Apple, HP, Compaq. USB drives, SSD at Crucial.com
No, the models are consistent in terms of specs and requirements across the board.

I would guess that the Apple Store simply used the wrong type of modules.

Personally, I would take the machine back and make them put the right modules in, or give me a refund.

There are lots of good places to get memory from - and installation is normally very simple.

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
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GeoFan49

 
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I understand this is an old thread, but there is a physical difference between DDR2 and DDR3, so this must be a typo.

DDR2 will not physically mount in a DDR3 slot.
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