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  1. #1


    Member Since
    May 31, 2011
    Posts
    10
    My screen seems broken...what's wrong and how do I fix it?
    The screen on my 2 yr old Aluminum Macbook (not Macbook Pro) just, suddenly broke. It now has a has a 1.5" wide, black, vibrating, vertical bar running down the middle of it) My question are:

    1) What is wrong with it?

    2) How do I get it fixed? I have the upgraded 3 yr AppleCare protection package but does this cover all aspects of the repair? Hardware, labor..etc?

    3) How long do you think it will take to get fixed? Do you think they can fix it at an Apple Store or would they have to send it away to some company repair center?

    Thanks!

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,030
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    It's difficult to say what's wrong with the display. It could either be the display or graphics causing the black bar. Take a screenshot of your desktop. If the black bar shows up on the screenshot, then it's probably the graphics chipset causing it. That might mean a new logic board. If the screenshot is clear, then it's likely the display itself.

    Did you by chance drop your MacBook? Bump it into anything? Spill water on the screen area? Have it in your backpack along with other books?

    The reason I asked the above is that any kind of accidental damage to the display is not covered by Apple care. Anyway, make an appointment with Apple and have them look at it.

  3. #3

    zarathu's Avatar
    Member Since
    Jan 04, 2010
    Location
    PA
    Posts
    59
    Specs:
    Apple since 1982, now: iMac 2.5 ghz, 500 HD, sandy bridge
    Applecare fixes pretty much everything. Unless there is a huge dent in the side of the computer, indications of water on the inside, or an indelible Paintball splotch or a bullet hole in it, you are probably home free.
    "I've always wanted to own and control the primary technology in everything we do."
    -- Steve Jobs, BusinessWeek Online, Oct. 12, 2004

  4. #4


    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    20,911
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    Quote Originally Posted by zarathu View Post
    Applecare fixes pretty much everything. Unless there is a huge dent in the side of the computer, indications of water on the inside, or an indelible Paintball splotch or a bullet hole in it, you are probably home free.
    This is absolutely not true.

    Applecare covers manufacturers' defects ONLY. It does not and never has covered user abuse.

    Don't take my word for it, though. Read the t&c of Applecare for yourself:
    Apple - Legal - Service Products - AppleCare Protection Plan

  5. #5

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    21,720
    Specs:
    Imac 27" Retina 3.3GHz, 512GB Flash, 16GB memory, OS X.11.4.
    Just take it to the Apple store with your AppleCare documentation. That is your best option.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

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