My screen seems broken...what's wrong and how do I fix it?

Nosrettap · Nosrettap #1 (**permalink**)

06-10-2011, 01:08 AM

The screen on my 2 yr old Aluminum Macbook (not Macbook Pro) just, suddenly broke. It now has a has a 1.5" wide, black, vibrating, vertical bar running down the middle of it) My question are:

1) What is wrong with it?

2) How do I get it fixed? I have the upgraded 3 yr AppleCare protection package but does this cover all aspects of the repair? Hardware, labor..etc?

3) How long do you think it will take to get fixed? Do you think they can fix it at an Apple Store or would they have to send it away to some company repair center?

Thanks!

chscag · chscag #2 (**permalink**)

06-10-2011, 02:38 AM

It's difficult to say what's wrong with the display. It could either be the display or graphics causing the black bar. Take a screenshot of your desktop. If the black bar shows up on the screenshot, then it's probably the graphics chipset causing it. That might mean a new logic board. If the screenshot is clear, then it's likely the display itself.

Did you by chance drop your MacBook? Bump it into anything? Spill water on the screen area? Have it in your backpack along with other books?

The reason I asked the above is that any kind of accidental damage to the display is not covered by Apple care. Anyway, make an appointment with Apple and have them look at it.

zarathu · zarathu #3 (**permalink**)

07-17-2011, 09:22 PM

Applecare fixes pretty much everything. Unless there is a huge dent in the side of the computer, indications of water on the inside, or an indelible Paintball splotch or a bullet hole in it, you are probably home free.

chas_m · chas_m #4 (**permalink**)

07-18-2011, 07:18 AM

Quote:

Originally Posted by zarathu

Applecare fixes pretty much everything. Unless there is a huge dent in the side of the computer, indications of water on the inside, or an indelible Paintball splotch or a bullet hole in it, you are probably home free.

This is absolutely not true.

Applecare covers manufacturers' defects ONLY. It does not and never has covered user abuse.

Don't take my word for it, though. Read the t&c of Applecare for yourself:
Apple - Legal - Service Products - AppleCare Protection Plan

harryb2448 · harryb2448 #5 (**permalink**)

07-18-2011, 06:35 PM

Just take it to the Apple store with your AppleCare documentation. That is your best option.

chscag #2 (permalink)
Member Since: Jan 23, 2008 Location: Fort Worth, Texas Posts: 31,985 Mac Specs: 21.5" iMac 2.5 GHz i5, iPad 3rd Gen., 3 iPods	06-10-2011, 02:38 AM It's difficult to say what's wrong with the display. It could either be the display or graphics causing the black bar. Take a screenshot of your desktop. If the black bar shows up on the screenshot, then it's probably the graphics chipset causing it. That might mean a new logic board. If the screenshot is clear, then it's likely the display itself. Did you by chance drop your MacBook? Bump it into anything? Spill water on the screen area? Have it in your backpack along with other books? The reason I asked the above is that any kind of accidental damage to the display is not covered by Apple care. Anyway, make an appointment with Apple and have them look at it. Community Guidelines
	QUOTE Thanks

harryb2448 #5 (permalink)
Member Since: Nov 28, 2007 Location: Nambucca Heads Australia Posts: 14,079 Mac Specs: iMac i5 2.7GHz OS X.8.3	07-18-2011, 06:35 PM Just take it to the Apple store with your AppleCare documentation. That is your best option. *Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!*
	QUOTE Thanks

My screen seems broken...what's wrong and how do I fix it?

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Nosrettap #1 (permalink)
Member Since: May 31, 2011 Posts: 10	06-10-2011, 01:08 AM The screen on my 2 yr old Aluminum Macbook (not Macbook Pro) just, suddenly broke. It now has a has a 1.5" wide, black, vibrating, vertical bar running down the middle of it) My question are: 1) What is wrong with it? 2) How do I get it fixed? I have the upgraded 3 yr AppleCare protection package but does this cover all aspects of the repair? Hardware, labor..etc? 3) How long do you think it will take to get fixed? Do you think they can fix it at an Apple Store or would they have to send it away to some company repair center? Thanks!
	QUOTE Thanks

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