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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

MacBookPro crash


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Kraxiot

 
Member Since: Jun 05, 2011
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First of all I am a noob to computers at best. I will try to explain my issue the best I can. While watching a video online my screen got pixellated (green and black) and froze. I could still hear the movie going on but had no control over anything. I hit the power button to shut down the computer. I tried to restart and it goes to the Apple logo startup screen with the "loading" icon then it freezes and goes to a lavender and teal screen with an error message written over a power (on/off) image. The message reads "You need to restart your computer. Hold down the power button for several seconds or press the Restart button." they seem to say it in 4 different languages. Can anyone tell me what's going on? I need help! Thank you.
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Kraxiot

 
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Anyone???
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chscag

 
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You experienced what is known as a "kernel panic". Technical name for "the computer crashed".

If you're able, copy the Panic Log to your clipboard and then paste it here so we can have a look at it. The crash could have been caused by a hardware or software problem. That's why we need to see the log.

If your MBP is still covered by warranty or extended Apple care, it might be a good idea to book an appointed with Apple and have them check it out.
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Kraxiot

 
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I'm not sure what you mean by "panic log"

If by that you mean the error message then I posted all it said.
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petrushkaml

 
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Quote:
Originally Posted by chscag View Post
You experienced what is known as a "kernel panic". Technical name for "the computer crashed".

If you're able, copy the Panic Log to your clipboard and then paste it here so we can have a look at it. The crash could have been caused by a hardware or software problem. That's why we need to see the log.

If your MBP is still covered by warranty or extended Apple care, it might be a good idea to book an appointed with Apple and have them check it out.
Hi! I am sooo excited to see that I'm not the only one with this problem It's so annoying getting this, especially since it happens AT LEAST three times a week. My computer goes into sleep mode and when I "wake" it, this is the message that appears in 5 languages:

"You need to restart your computer. Hold down the power button until it turns off, then press the power button again."

Here is the error report I got the last time (I suspect it's pretty much the same every time). I am a complete zero when it comes to computers so any info/advice would be great. Thank you so much!

Interval Since Last Panic Report: 87633 sec
Panics Since Last Report: 1
Anonymous UUID: B28F95B8-9FBB-465A-8899-3A63D201D5F1

Mon Jun 6 13:03:01 2011
panic(cpu 0 caller 0x27a3a5): "vm_page_reactivate_local: count = 252, vm_page_local_count = 251\n"@/SourceCache/xnu/xnu-1504.9.26/osfmk/vm/vm_resident.c:3193
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x46ffbce8 : 0x21b50c (0x5d4438 0x46ffbd1c 0x223974 0x0)
0x46ffbd38 : 0x27a3a5 (0x590130 0xfc 0xfb 0x27e4a58)
0x46ffbd78 : 0x2550be (0x0 0x0 0x0 0x42d6e)
0x46ffbde8 : 0x257f93 (0x3ed3af0 0x529bc3c 0x54b000 0x1)
0x46ffbf38 : 0x2aa42f (0x2e3147c 0x54b000 0x1 0x3)
0x46ffbfc8 : 0x2a080a (0x5501dc4 0x0 0x10 0x6a34684)

BSD process name corresponding to current thread: coreservicesd

Mac OS version:
10J567

Kernel version:
Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
System model name: MacBook7,1 (Mac-F22C89C8)

System uptime in nanoseconds: 87703090114199
unloaded kexts:
com.apple.driver.AppleMCP89RootPortPM 1.11 (addr 0x11c8000, size 0x20480) - last unloaded 260504521629
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 47538161297
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.19
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AppleUpstreamUserClient 3.4.5
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AudioAUUC 1.13
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleBacklight 170.0.34
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5
com.apple.GeForce 6.2.6
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
com.apple.driver.AirPortBrcm43224 426.36.1
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.nvenet 2.0.15
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleUSBOHCI 4.1.5
com.apple.driver.AppleUSBEHCI 4.1.7
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClien t 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.2.6
com.apple.NVDAResman 6.2.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
com.apple.iokit.IOBluetoothFamily 2.3.8f7
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.driver.AppleUSBMergeNub 4.1.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IO80211Family 312
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOUSBFamily 4.1.7
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.driver.NVSMU 2.2.7
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBook7,1, BootROM MB71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.60f5
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545025B9SA02, 232.89 GB
Serial ATA Device: MAT****ADVD-R UJ-898
USB Device: Mass Storage Device, 0x1307, 0x0330, 0x24100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x06300000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0x06630000
Attached Images
File Type: jpg mac off problem.jpg (287.4 KB, 17 views)
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EvenStranger

 
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Krax - sounds as though your video processor might be overheating and causing the system to crash. If the computer is under warranty, I'd take it to an Apple store or repair center and have them evaluate it. It sounds as though the problem is easily replicated by playing a video.

Petrushakaml, your issue appears to be different. Yours looks as though it's an issue with your Core Software. For you, I'd download the 10.6.7 Combo updater and run it to see if the issue smooths out with updated software. Ultimately, it's possible yours could require a full reinstall of the OS.
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petrushkaml

 
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Quote:
Originally Posted by EvenStranger View Post
Krax - sounds as though your video processor might be overheating and causing the system to crash. If the computer is under warranty, I'd take it to an Apple store or repair center and have them evaluate it. It sounds as though the problem is easily replicated by playing a video.

Petrushakaml, your issue appears to be different. Yours looks as though it's an issue with your Core Software. For you, I'd download the 10.6.7 Combo updater and run it to see if the issue smooths out with updated software. Ultimately, it's possible yours could require a full reinstall of the OS.
Thank you evenstranger, I will give it a try! I wish I knew how to "read" those reports *sigh*
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