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  1. #1
    MacBookPro crash

    Member Since
    Jun 05, 2011
    Posts
    3
    Unhappy MacBookPro crash
    First of all I am a noob to computers at best. I will try to explain my issue the best I can. While watching a video online my screen got pixellated (green and black) and froze. I could still hear the movie going on but had no control over anything. I hit the power button to shut down the computer. I tried to restart and it goes to the Apple logo startup screen with the "loading" icon then it freezes and goes to a lavender and teal screen with an error message written over a power (on/off) image. The message reads "You need to restart your computer. Hold down the power button for several seconds or press the Restart button." they seem to say it in 4 different languages. Can anyone tell me what's going on? I need help! Thank you.

  2. #2
    MacBookPro crash

    Member Since
    Jun 05, 2011
    Posts
    3
    Anyone???

  3. #3
    MacBookPro crash
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,212
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    You experienced what is known as a "kernel panic". Technical name for "the computer crashed".

    If you're able, copy the Panic Log to your clipboard and then paste it here so we can have a look at it. The crash could have been caused by a hardware or software problem. That's why we need to see the log.

    If your MBP is still covered by warranty or extended Apple care, it might be a good idea to book an appointed with Apple and have them check it out.

  4. #4
    MacBookPro crash

    Member Since
    Jun 05, 2011
    Posts
    3
    I'm not sure what you mean by "panic log"

    If by that you mean the error message then I posted all it said.

  5. #5
    MacBookPro crash

    Member Since
    Jun 06, 2011
    Posts
    2
    Same problem - error report
    Quote Originally Posted by chscag View Post
    You experienced what is known as a "kernel panic". Technical name for "the computer crashed".

    If you're able, copy the Panic Log to your clipboard and then paste it here so we can have a look at it. The crash could have been caused by a hardware or software problem. That's why we need to see the log.

    If your MBP is still covered by warranty or extended Apple care, it might be a good idea to book an appointed with Apple and have them check it out.
    Hi! I am sooo excited to see that I'm not the only one with this problem It's so annoying getting this, especially since it happens AT LEAST three times a week. My computer goes into sleep mode and when I "wake" it, this is the message that appears in 5 languages:

    "You need to restart your computer. Hold down the power button until it turns off, then press the power button again."

    Here is the error report I got the last time (I suspect it's pretty much the same every time). I am a complete zero when it comes to computers so any info/advice would be great. Thank you so much!

    Interval Since Last Panic Report: 87633 sec
    Panics Since Last Report: 1
    Anonymous UUID: B28F95B8-9FBB-465A-8899-3A63D201D5F1

    Mon Jun 6 13:03:01 2011
    panic(cpu 0 caller 0x27a3a5): "vm_page_reactivate_local: count = 252, vm_page_local_count = 251\n"@/SourceCache/xnu/xnu-1504.9.26/osfmk/vm/vm_resident.c:3193
    Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
    0x46ffbce8 : 0x21b50c (0x5d4438 0x46ffbd1c 0x223974 0x0)
    0x46ffbd38 : 0x27a3a5 (0x590130 0xfc 0xfb 0x27e4a58)
    0x46ffbd78 : 0x2550be (0x0 0x0 0x0 0x42d6e)
    0x46ffbde8 : 0x257f93 (0x3ed3af0 0x529bc3c 0x54b000 0x1)
    0x46ffbf38 : 0x2aa42f (0x2e3147c 0x54b000 0x1 0x3)
    0x46ffbfc8 : 0x2a080a (0x5501dc4 0x0 0x10 0x6a34684)

    BSD process name corresponding to current thread: coreservicesd

    Mac OS version:
    10J567

    Kernel version:
    Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
    System model name: MacBook7,1 (Mac-F22C89C8)

    System uptime in nanoseconds: 87703090114199
    unloaded kexts:
    com.apple.driver.AppleMCP89RootPortPM 1.11 (addr 0x11c8000, size 0x20480) - last unloaded 260504521629
    loaded kexts:
    com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 47538161297
    com.apple.filesystems.autofs 2.1.0
    com.apple.driver.AGPM 100.12.19
    com.apple.driver.AppleMikeyHIDDriver 1.2.0
    com.apple.driver.AppleHDA 1.9.9f12
    com.apple.driver.AppleMikeyDriver 1.9.9f12
    com.apple.driver.AppleUpstreamUserClient 3.4.5
    com.apple.driver.AppleMCCSControl 1.0.17
    com.apple.driver.AudioAUUC 1.13
    com.apple.driver.SMCMotionSensor 3.0.0d4
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AudioIPCDriver 1.1.6
    com.apple.driver.AppleLPC 1.4.12
    com.apple.driver.AppleBacklight 170.0.34
    com.apple.driver.AppleIntelPenrynProfile 17
    com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5
    com.apple.GeForce 6.2.6
    com.apple.driver.AppleUSBTCButtons 200.3.2
    com.apple.iokit.SCSITaskUserClient 2.6.5
    com.apple.driver.AppleUSBTCKeyboard 200.3.2
    com.apple.iokit.IOAHCIBlockStorage 1.6.3
    com.apple.BootCache 31
    com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
    com.apple.driver.AirPortBrcm43224 426.36.1
    com.apple.driver.AppleAHCIPort 2.1.5
    com.apple.nvenet 2.0.15
    com.apple.driver.AppleUSBHub 4.1.7
    com.apple.driver.AppleUSBOHCI 4.1.5
    com.apple.driver.AppleUSBEHCI 4.1.7
    com.apple.driver.AppleEFINVRAM 1.4.0
    com.apple.driver.AppleRTC 1.3.1
    com.apple.driver.AppleHPET 1.5
    com.apple.driver.AppleSmartBatteryManager 160.0.0
    com.apple.driver.AppleACPIButtons 1.3.5
    com.apple.driver.AppleSMBIOS 1.6
    com.apple.driver.AppleACPIEC 1.3.5
    com.apple.driver.AppleAPIC 1.4
    com.apple.driver.AppleIntelCPUPowerManagementClien t 105.13.0
    com.apple.security.sandbox 1
    com.apple.security.quarantine 0
    com.apple.nke.applicationfirewall 2.1.11
    com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
    com.apple.driver.DspFuncLib 1.9.9f12
    com.apple.driver.AppleProfileReadCounterAction 17
    com.apple.driver.AppleProfileTimestampAction 10
    com.apple.driver.AppleProfileThreadInfoAction 14
    com.apple.driver.AppleProfileRegisterStateAction 10
    com.apple.driver.AppleProfileKEventAction 10
    com.apple.driver.AppleProfileCallstackAction 20
    com.apple.driver.AppleSMBusController 1.0.8d0
    com.apple.iokit.IOSurface 74.2
    com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
    com.apple.iokit.IOSerialFamily 10.0.3
    com.apple.iokit.IOAudioFamily 1.8.0fc1
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.AppleHDAController 1.9.9f12
    com.apple.iokit.IOHDAFamily 1.9.9f12
    com.apple.iokit.AppleProfileFamily 41
    com.apple.driver.AppleSMC 3.1.0d3
    com.apple.driver.IOPlatformPluginFamily 4.5.0d5
    com.apple.driver.AppleSMBusPCI 1.0.8d0
    com.apple.nvidia.nv50hal 6.2.6
    com.apple.NVDAResman 6.2.6
    com.apple.iokit.IONDRVSupport 2.2
    com.apple.iokit.IOGraphicsFamily 2.2
    com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
    com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
    com.apple.iokit.IOBluetoothFamily 2.3.8f7
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
    com.apple.iokit.IOBDStorageFamily 1.6
    com.apple.iokit.IODVDStorageFamily 1.6
    com.apple.iokit.IOCDStorageFamily 1.6
    com.apple.driver.AppleUSBMultitouch 206.6
    com.apple.iokit.IOUSBHIDDriver 4.1.5
    com.apple.iokit.IOAHCISerialATAPI 1.2.5
    com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
    com.apple.driver.AppleUSBMergeNub 4.1.5
    com.apple.driver.AppleUSBComposite 3.9.0
    com.apple.driver.XsanFilter 402.1
    com.apple.iokit.IO80211Family 312
    com.apple.iokit.IOAHCIFamily 2.0.4
    com.apple.iokit.IONetworkingFamily 1.10
    com.apple.iokit.IOUSBUserClient 4.1.5
    com.apple.iokit.IOUSBFamily 4.1.7
    com.apple.driver.AppleEFIRuntime 1.4.0
    com.apple.driver.NVSMU 2.2.7
    com.apple.iokit.IOHIDFamily 1.6.5
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 6
    com.apple.driver.DiskImages 289
    com.apple.iokit.IOStorageFamily 1.6.2
    com.apple.driver.AppleACPIPlatform 1.3.5
    com.apple.iokit.IOPCIFamily 2.6
    com.apple.iokit.IOACPIFamily 1.3.0
    Model: MacBook7,1, BootROM MB71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.60f5
    Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.1)
    Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS545025B9SA02, 232.89 GB
    Serial ATA Device: MAT****ADVD-R UJ-898
    USB Device: Mass Storage Device, 0x1307, 0x0330, 0x24100000
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x06300000
    USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0x06630000
    Attached Images Attached Images

  6. #6
    MacBookPro crash
    EvenStranger's Avatar
    Member Since
    Dec 09, 2010
    Location
    Virginia
    Posts
    844
    Specs:
    Currently 13" Late 2010 MBA, 4GB/128GB; Early 2011 13" MBP, dual core i7 2.7ghz, 4gb ram, 500gb hd
    Krax - sounds as though your video processor might be overheating and causing the system to crash. If the computer is under warranty, I'd take it to an Apple store or repair center and have them evaluate it. It sounds as though the problem is easily replicated by playing a video.

    Petrushakaml, your issue appears to be different. Yours looks as though it's an issue with your Core Software. For you, I'd download the 10.6.7 Combo updater and run it to see if the issue smooths out with updated software. Ultimately, it's possible yours could require a full reinstall of the OS.

  7. #7
    MacBookPro crash

    Member Since
    Jun 06, 2011
    Posts
    2
    Quote Originally Posted by EvenStranger View Post
    Krax - sounds as though your video processor might be overheating and causing the system to crash. If the computer is under warranty, I'd take it to an Apple store or repair center and have them evaluate it. It sounds as though the problem is easily replicated by playing a video.

    Petrushakaml, your issue appears to be different. Yours looks as though it's an issue with your Core Software. For you, I'd download the 10.6.7 Combo updater and run it to see if the issue smooths out with updated software. Ultimately, it's possible yours could require a full reinstall of the OS.
    Thank you evenstranger, I will give it a try! I wish I knew how to "read" those reports *sigh*

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