05-07-2011, 09:01 AM

Hi, I just bought my first mac yesterday (a 2011 i5 Macbook pro, 13"). I was playing around in Garageband for a while and all of sudden a message came up on the screen saying that i need to restart the computer by holding down the power button. After I restarted an error report came up asking if i want to send the report to apple. My MBP isn't connected to the internet yet so i couldn't send it to apple but i had a look at the report and it said something about a panic and then had multiple lines of code underneath. After that the macbook worked fine until earlier today when I went on Garageband again (I was recording myself singing with one of the loops), and the same thing happened to me again.
I'm a bit dissapointed that I've spent this much money on a computer and it has already crashed twice in a 24hr period. Is something wrong with my macbook? Any help would be greatly appreciated.

05-07-2011, 09:14 AM

Originally Posted by greenbass1

Hi, I just bought my first mac yesterday (a 2011 i5 Macbook pro, 13"). I was playing around in Garageband for a while and all of sudden a message came up on the screen saying that i need to restart the computer by holding down the power button. After I restarted an error report came up asking if i want to send the report to apple. My MBP isn't connected to the internet yet so i couldn't send it to apple but i had a look at the report and it said something about a panic and then had multiple lines of code underneath. After that the macbook worked fine until earlier today when I went on Garageband again (I was recording myself singing with one of the loops), and the same thing happened to me again.
I'm a bit dissapointed that I've spent this much money on a computer and it has already crashed twice in a 24hr period. Is something wrong with my macbook? Any help would be greatly appreciated.

Kernel panics are usually a sign of faulty hardware, most typically the RAM. It can sometimes be caused by software that you may have installed that doesn't play well with the version of OS X you are running. If you haven't installed anything yourself yet, then I would just call Apple immediately rather than spending time trying to troubleshoot this. They should be willing to do an outright replacement since it's only 2 days old. Apple's track record is well above the industry average, but like anything else, some lemons do slip through.

05-07-2011, 09:56 AM

I would definitely take it back if anything it will be noted that it has issues documentation is everything.