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This is why I keep coming back...
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 Member Since: Jan 26, 2009
Location: Fort Wayne, IN
Posts: 328
 
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04-07-2011, 10:45 PM
I posted a couple of weeks ago that I had just purchased a new 13" MBP and was having some trackpad issues. Well, while traveling to Cincinnati I noticed the trackpad seemed to be getting just a tad more temperamental, so I made a quick appt with Genius Bar via iPhone. Showed up at store about 50 minutes early. They worked me in about 30 minutes earlier than my original appointment. I explained to the Genius what was going on. He played around with the MBP for just a couple of minutes and discovered something I didn't: the trackpad actually had a couple of very small dead spots causing the problem. He took the MBP to the back to reseat the trackpad. Came out and said that it's definitely a faulty pad. Gave me two options: replace trackpad (which they could do there) or since there could be other related issues, swap out with new MBP. 10 minutes later I was walking out with new MBP and a continued commitment to Apple's quality products and service. I had already cloned my HDD, so we back to the hotel, swapped drives, swapped RAM modules, and another 10 minutes of work and I was back up and running with a perfectly functioning Mac. 20 years I've been using Macs. Don't see anything that could cause me to change at this stage. 
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Member Since: Nov 11, 2004
Location: Toledo, Ohio
Posts: 5,761
 Mac Specs: Macbook, iMac G5, iPad, iPhone 4, iPod (MANY)!
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04-07-2011, 11:48 PM
 Congrats on your happy ending though!
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Member Since: Jan 26, 2009
Location: Fort Wayne, IN
Posts: 328
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04-08-2011, 10:22 PM
Quote:
Yeah, the decision could be described as 'lightning quick!' 
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Member Since: May 12, 2005
Location: Ridgecrest, CA
Posts: 538
Mac Specs: Aluminum Macbook 2.4Ghz; Powermac G5 2.3Ghz dual
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04-09-2011, 11:49 AM
Still- a great outcome. "Luck favors the prepared" |
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Member Since: Jan 26, 2009
Location: Fort Wayne, IN
Posts: 328
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04-10-2011, 12:03 AM
Quote:
I'm sure they would've done it had I asked. In most cases, I'd actually rather do the work myself anyway.
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