new macbook pinwheel problem

spacemunkey387 · spacemunkey387 #1 (**permalink**)

03-02-2011, 09:45 PM

i installed iworks on my macbook (bought the computer yesterday!) and then tried to open a document. i got the pinwheel and nothing seems to get rid of it. i restarted the computer and now i just get the pinwheel, the tool bar at the top won't even come up. any help would be appreciated!

MYmacROX · MYmacROX #2 (**permalink**)

03-02-2011, 09:52 PM

Did you buy it new or used?
Used - there might be issues the seller didn't tell you about.
New - if it persists and normal troubleshooting doesn't solve your problem, take it back and get a new one.

I would start by opening Disk Utility. Verify Permissions. Then Repair Permissions (if applicable). Also Verify Disk.

Don't forget Apple - Support - Search

spacemunkey387 · spacemunkey387 #3 (**permalink**)

03-02-2011, 09:53 PM

bought it new at the apple store. if i can't get it fixed tonight i'll take it back tomorrow for sure.

MYmacROX · MYmacROX #4 (**permalink**)

03-02-2011, 09:58 PM

Ok, don't hesitate to post back here with your progress (or lack thereof) and someone will try to help you out.

spacemunkey387 · spacemunkey387 #5 (**permalink**)

03-03-2011, 08:18 PM

ok, i called apple today, basically, something went wrong with the iworks install and caused the machine to crash. the rep had me turn the computer off then hold down shift/control/option and hit the power button. this didn't turn the machine on, but i did something. after that he had me power on while holding the left shift key. that basically opened it in safe mode. then i went into utilities and ran the repair disk, then restarted. the machine restarted just fine after that. all this was done w/the osx disc in the computer (don't know if that made a difference).

he told me that if i have any other problems w/the iworks apps to reinstall iworks.

MYmacROX #2 (permalink)
Member Since: Mar 17, 2009 Posts: 3,361 Mac Specs: 2008 15" MBP ML, 2012 21.5" iMac ML	03-02-2011, 09:52 PM Did you buy it new or used? Used - there might be issues the seller didn't tell you about. New - if it persists and normal troubleshooting doesn't solve your problem, take it back and get a new one. I would start by opening Disk Utility. Verify Permissions. Then Repair Permissions (if applicable). Also Verify Disk. Don't forget Apple - Support - Search 16GB iPhone 5, 64GB Wi-Fi only iPad 1st Gen. Reminder: Please include your Mac's specs. This will make it much easier for the other members to assist you.
	QUOTE Thanks

MYmacROX #4 (permalink)
Member Since: Mar 17, 2009 Posts: 3,361 Mac Specs: 2008 15" MBP ML, 2012 21.5" iMac ML	03-02-2011, 09:58 PM Ok, don't hesitate to post back here with your progress (or lack thereof) and someone will try to help you out. 16GB iPhone 5, 64GB Wi-Fi only iPad 1st Gen. Reminder: Please include your Mac's specs. This will make it much easier for the other members to assist you.
	QUOTE Thanks

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spacemunkey387 #1 (permalink)
Member Since: Mar 02, 2011 Posts: 3	03-02-2011, 09:45 PM i installed iworks on my macbook (bought the computer yesterday!) and then tried to open a document. i got the pinwheel and nothing seems to get rid of it. i restarted the computer and now i just get the pinwheel, the tool bar at the top won't even come up. any help would be appreciated!
	QUOTE Thanks

spacemunkey387 #5 (permalink)
Member Since: Mar 02, 2011 Posts: 3	03-03-2011, 08:18 PM ok, i called apple today, basically, something went wrong with the iworks install and caused the machine to crash. the rep had me turn the computer off then hold down shift/control/option and hit the power button. this didn't turn the machine on, but i did something. after that he had me power on while holding the left shift key. that basically opened it in safe mode. then i went into utilities and ran the repair disk, then restarted. the machine restarted just fine after that. all this was done w/the osx disc in the computer (don't know if that made a difference). he told me that if i have any other problems w/the iworks apps to reinstall iworks.
	QUOTE Thanks

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