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  1. #1


    Member Since
    Jan 22, 2011
    Posts
    5
    13"Pro Kernel Panics
    Got a 13" pro keeps getting kernal pnaics, taken it to Genius bar did an erase and install and a week later got more panics and than took it back and they said i needed a new hard drive, sso I got one from NCIX and they put in for me but now 2 days later I am getting more kernel panics, safari keeps crashing and computer froze a couple of times.
    Anyone have any other ideas of how to fix this??? Thanks!

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    47,975
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Copy the contents of your crash log and post it here to this thread. We'll take a look at it and see if it tells us anything that can help. Go to the crash log right after the KP occurs and highlight the entire log entry, then press CMD C. Post it here in your next reply. CMD V

  3. #3


    Member Since
    Jan 22, 2011
    Posts
    5
    This is the latest panic I got today


    Sun Jan 23 16:14:41 2011
    panic(cpu 1 caller 0x2aab55): Kernel trap at 0x009be757, type 14=page fault, registers:
    CR0: 0x80010033, CR2: 0x00000189, CR3: 0x1402b000, CR4: 0x00000660
    EAX: 0x00000200, EBX: 0x05710004, ECX: 0x00000009, EDX: 0x00000000
    CR2: 0x00000189, EBP: 0x31f0a4d8, ESI: 0x600d600d, EDI: 0x05562dac
    EFL: 0x00010216, EIP: 0x009be757, CS: 0x00000008, DS: 0xbeef0010
    Error code: 0x00000000

    Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
    0x31f0a2f8 : 0x21b50c (0x5d4438 0x31f0a32c 0x223974 0x0)
    0x31f0a348 : 0x2aab55 (0x59623c 0x9be757 0xe 0x596406)
    0x31f0a428 : 0x2a09a8 (0x31f0a440 0x31f0a430 0x31f0a4d8 0x9be757)
    0x31f0a438 : 0x9be757 (0xe 0x48 0x10 0x10)
    0x31f0a4d8 : 0x9bd6d7 (0x5710020 0x6409 0x6400 0x0)
    0x31f0a4f8 : 0xae0bb7 (0x5710004 0x6409 0x0 0xc1d00044)
    0x31f0a518 : 0x9d3461 (0x5710004 0x9 0x0 0x0)
    0x31f0a6c8 : 0x9d54a3 (0x0 0x600d600d 0x702b 0x31f0a6f8)
    0x31f0a798 : 0xc98652 (0xc1d00044 0xbfef0033 0xbfef0034 0x837c)
    0x31f0a808 : 0xca7e38 (0x69d3600 0x69d1980 0x8 0x3)
    0x31f0a828 : 0xccca20 (0x69d1980 0xb 0x31f0a848 0x233bdd)
    0x31f0a858 : 0xccd23b (0x69a3000 0x0 0x31f0a87c 0x0)
    0x31f0a888 : 0xcad485 (0x69a3000 0x25648080 0x0 0x27c)
    0x31f0a8d8 : 0xc6f68e (0x216ed000 0x0 0x0 0x3)
    0x31f0a948 : 0xc6ed99 (0x216ed000 0x0 0x2 0x3)
    0x31f0a978 : 0xc64ca7 (0x216ed000 0x0 0x2 0x216d3000)
    0x31f0aab8 : 0xc9dcfe (0x216d3000 0x0 0x31f0abcc 0x31f0abc8)
    0x31f0ab68 : 0xc60c93 (0x216d3000 0x0 0x31f0abcc 0x31f0abc8)
    0x31f0abe8 : 0x565a88 (0x216d3000 0x0 0x31f0ae3c 0x31f0ac74)
    0x31f0ac38 : 0x566327 (0xceee20 0x216d3000 0x718d588 0x1)
    0x31f0ac88 : 0x566bdb (0x216d3000 0x10 0x31f0acd0 0x0)
    0x31f0ada8 : 0x285bce (0x216d3000 0x10 0x718d588 0x1)
    0x31f0be58 : 0x21d8ba (0x718d560 0x71385a0 0x1fd7e8 0x5733)
    0x31f0be98 : 0x210a3a (0x718d500 0x0 0x5d19b90 0x6a09ea0)
    0x31f0bef8 : 0x216c9d (0x718d500 0x0 0x0 0x0)
    0x31f0bf78 : 0x295156 (0x5cfaf88 0x0 0x0 0x0)
    0x31f0bfc8 : 0x2a148d (0x5cfaf84 0x1 0x10 0x6d747a4)
    Kernel Extensions in backtrace (with dependencies):
    com.apple.GeForce(6.2.6)@0xc55000->0xd0afff
    dependency: com.apple.NVDAResman(6.2.6)@0x967000
    dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
    dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000
    com.apple.NVDAResman(6.2.6)@0x967000->0xc54fff
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
    dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
    dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000

    BSD process name corresponding to current thread: WindowServer

    Mac OS version:
    10J567

    Kernel version:
    Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
    System model name: MacBookPro5,5 (Mac-F2268AC8)

    System uptime in nanoseconds: 46936004728
    unloaded kexts:
    (none)
    loaded kexts:
    com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 21630647716
    com.apple.driver.AppleTyMCEDriver 1.0.2d2
    com.apple.driver.AGPM 100.12.19
    com.apple.driver.InternalModemSupport 2.6.2
    com.apple.filesystems.autofs 2.1.0
    com.apple.driver.AppleMikeyHIDDriver 1.2.0
    com.apple.driver.AppleUpstreamUserClient 3.4.5
    com.apple.driver.AppleMCCSControl 1.0.17
    com.apple.driver.AppleMikeyDriver 1.9.9f12
    com.apple.driver.AppleHDA 1.9.9f12
    com.apple.driver.AudioAUUC 1.13
    com.apple.driver.SMCMotionSensor 3.0.0d4
    com.apple.kext.AppleSMCLMU 1.5.0d3
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AudioIPCDriver 1.1.6
    com.apple.driver.AppleIntelYonahProfile 14
    com.apple.driver.AppleIntelPenrynProfile 17
    com.apple.driver.AppleIntelNehalemProfile 11
    com.apple.driver.AppleIntelMeromProfile 19
    com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5
    com.apple.GeForce 6.2.6
    com.apple.driver.AppleLPC 1.4.12
    com.apple.driver.AppleGraphicsControl 2.8.68
    com.apple.driver.AppleBacklight 170.0.34
    com.apple.driver.AppleUSBTCButtons 200.3.2
    com.apple.driver.AppleUSBTCKeyEventDriver 200.3.2
    com.apple.driver.AppleUSBTCKeyboard 200.3.2
    com.apple.driver.AppleIRController 303.8
    com.apple.driver.AppleUSBCardReader 2.5.8
    com.apple.iokit.SCSITaskUserClient 2.6.5
    com.apple.iokit.IOAHCIBlockStorage 1.6.3
    com.apple.driver.AppleFWOHCI 4.7.1
    com.apple.driver.AppleUSBHub 4.1.7
    com.apple.BootCache 31
    com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
    com.apple.driver.AppleSmartBatteryManager 160.0.0
    com.apple.driver.AirPortBrcm43xx 423.91.27
    com.apple.driver.AirPortBrcm43224 426.36.1
    com.apple.driver.AppleAHCIPort 2.1.5
    com.apple.nvenet 2.0.15
    com.apple.driver.AppleUSBEHCI 4.1.7
    com.apple.driver.AppleUSBOHCI 4.1.5
    com.apple.driver.AppleEFINVRAM 1.4.0
    com.apple.driver.AppleRTC 1.3.1
    com.apple.driver.AppleHPET 1.5
    com.apple.driver.AppleACPIButtons 1.3.5
    com.apple.driver.AppleSMBIOS 1.6
    com.apple.driver.AppleACPIEC 1.3.5
    com.apple.driver.AppleAPIC 1.4
    com.apple.driver.AppleIntelCPUPowerManagementClien t 105.13.0
    com.apple.security.sandbox 1
    com.apple.security.quarantine 0
    com.apple.nke.applicationfirewall 2.1.11
    com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
    com.apple.driver.AppleHDAPlatformDriver 1.9.9f12
    com.apple.driver.AppleHDAHardwareConfigDriver 1.9.9f12
    com.apple.driver.DspFuncLib 1.9.9f12
    com.apple.driver.AppleProfileReadCounterAction 17
    com.apple.driver.AppleSMBusController 1.0.8d0
    com.apple.nvidia.nv50hal 6.2.6
    com.apple.driver.AppleProfileTimestampAction 10
    com.apple.driver.AppleProfileThreadInfoAction 14
    com.apple.driver.AppleProfileRegisterStateAction 10
    com.apple.driver.AppleProfileKEventAction 10
    com.apple.driver.AppleProfileCallstackAction 20
    com.apple.iokit.IOFireWireIP 2.0.3
    com.apple.iokit.IOSurface 74.2
    com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
    com.apple.iokit.IOSerialFamily 10.0.3
    com.apple.iokit.IOAudioFamily 1.8.0fc1
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.AppleHDAController 1.9.9f12
    com.apple.iokit.IOHDAFamily 1.9.9f12
    com.apple.iokit.AppleProfileFamily 41
    com.apple.driver.AppleSMC 3.1.0d3
    com.apple.driver.IOPlatformPluginFamily 4.5.0d5
    com.apple.driver.AppleSMBusPCI 1.0.8d0
    com.apple.NVDAResman 6.2.6
    com.apple.iokit.IONDRVSupport 2.2
    com.apple.iokit.IOGraphicsFamily 2.2
    com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
    com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
    com.apple.iokit.IOBluetoothFamily 2.3.8f7
    com.apple.driver.AppleUSBMultitouch 206.6
    com.apple.iokit.IOUSBHIDDriver 4.1.5
    com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
    com.apple.iokit.IOUSBMassStorageClass 2.6.5
    com.apple.driver.AppleUSBMergeNub 4.1.5
    com.apple.driver.AppleUSBComposite 3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
    com.apple.iokit.IOBDStorageFamily 1.6
    com.apple.iokit.IODVDStorageFamily 1.6
    com.apple.iokit.IOCDStorageFamily 1.6
    com.apple.iokit.IOAHCISerialATAPI 1.2.5
    com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
    com.apple.driver.XsanFilter 402.1
    com.apple.iokit.IOFireWireFamily 4.2.6
    com.apple.iokit.IOUSBUserClient 4.1.5
    com.apple.driver.AppleFileSystemDriver 2.0
    com.apple.iokit.IO80211Family 312
    com.apple.iokit.IOAHCIFamily 2.0.4
    com.apple.iokit.IONetworkingFamily 1.10
    com.apple.iokit.IOUSBFamily 4.1.7
    com.apple.driver.NVSMU 2.2.7
    com.apple.driver.AppleEFIRuntime 1.4.0
    com.apple.iokit.IOHIDFamily 1.6.5
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 6
    com.apple.driver.DiskImages 289
    com.apple.iokit.IOStorageFamily 1.6.2
    com.apple.driver.AppleACPIPlatform 1.3.5
    com.apple.iokit.IOPCIFamily 2.6
    com.apple.iokit.IOACPIFamily 1.3.0

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    47,975
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Here's your culprit, see below from Panic Log:

    BSD process name corresponding to current thread: WindowServer
    Eliminate that and see if the panics stop. Let us know.

  5. #5


    Member Since
    Jan 22, 2011
    Posts
    5
    How do I eliminate it?

    Thanks for the help!

  6. #6

    EvenStranger's Avatar
    Member Since
    Dec 09, 2010
    Location
    Virginia
    Posts
    844
    Specs:
    Currently 13" Late 2010 MBA, 4GB/128GB; Early 2011 13" MBP, dual core i7 2.7ghz, 4gb ram, 500gb hd
    You can't very well get rid of WindowServer - that's the software that draws your interface on the screen, and is part of the OS. My guess is that it's a bad graphics chip... you're getting a page fault on CPU1, which from my experience, tends to mean a RAM failure. However, the 13" MacBook uses built-in memory for video. The logs are showing the following:

    Kernel Extensions in backtrace (with dependencies):
    com.apple.GeForce(6.2.6)@0xc55000->0xd0afff
    dependency: com.apple.NVDAResman(6.2.6)@0x967000
    dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
    dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000
    com.apple.NVDAResman(6.2.6)@0x967000->0xc54fff
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
    dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
    dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000

    So if the computer is drawing windows and moving them around (using WindowServer) and the graphics chip is bad or the RAM is bad, it'll throw an error and panic.

    So, for initial testing - If you feel comfortable removing the RAM, I'd remove one chip at a time and test system stability. If you get the same panic with both chips, then I'd take it back to the store with the panic log and request a main logic board replacement for a bad graphics chipset. If one chip appears to be your culprit, request a replacement RAM chip.

  7. #7

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    47,975
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Good call. I agree, it does sound like the GPU may be at fault.

  8. #8


    Member Since
    Jan 22, 2011
    Posts
    5
    Thanks alot for the help guys! Appreciate it!
    So it must be the graphics chip cause they kept my computer overnight and checked the Ram for me before telling me I needed a new hard drive. They said the ram is all good, so I guess ill need a new logic board which I was hoping to avoid since I'm now out of warranty

    Thanks again for the help!

  9. #9

    EvenStranger's Avatar
    Member Since
    Dec 09, 2010
    Location
    Virginia
    Posts
    844
    Specs:
    Currently 13" Late 2010 MBA, 4GB/128GB; Early 2011 13" MBP, dual core i7 2.7ghz, 4gb ram, 500gb hd
    As long as there's no physical damage to the computer - no dents, dings, cracks, liquid damage, you can request a "depot repair" where your computer is sent to Apple repair center for a flat rate repair. If a logic board and labor in the store is $600-800, the flat rate repair option is about $280 plus tax. The repair will give you a 90 day warranty on the logic board, so that if anything else pops up, you're covered.

  10. #10


    Member Since
    Jan 22, 2011
    Posts
    5
    oh ok, ill give them a call. I only have like a couple of little scratches on the bottom so hopefully thats not a problem. Thanks a lot!

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