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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

13"Pro Kernel Panics


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har23

 
Member Since: Jan 22, 2011
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Got a 13" pro keeps getting kernal pnaics, taken it to Genius bar did an erase and install and a week later got more panics and than took it back and they said i needed a new hard drive, sso I got one from NCIX and they put in for me but now 2 days later I am getting more kernel panics, safari keeps crashing and computer froze a couple of times.
Anyone have any other ideas of how to fix this??? Thanks!
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chscag

 
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Copy the contents of your crash log and post it here to this thread. We'll take a look at it and see if it tells us anything that can help. Go to the crash log right after the KP occurs and highlight the entire log entry, then press CMD C. Post it here in your next reply. CMD V
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har23

 
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This is the latest panic I got today


Sun Jan 23 16:14:41 2011
panic(cpu 1 caller 0x2aab55): Kernel trap at 0x009be757, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x00000189, CR3: 0x1402b000, CR4: 0x00000660
EAX: 0x00000200, EBX: 0x05710004, ECX: 0x00000009, EDX: 0x00000000
CR2: 0x00000189, EBP: 0x31f0a4d8, ESI: 0x600d600d, EDI: 0x05562dac
EFL: 0x00010216, EIP: 0x009be757, CS: 0x00000008, DS: 0xbeef0010
Error code: 0x00000000

Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x31f0a2f8 : 0x21b50c (0x5d4438 0x31f0a32c 0x223974 0x0)
0x31f0a348 : 0x2aab55 (0x59623c 0x9be757 0xe 0x596406)
0x31f0a428 : 0x2a09a8 (0x31f0a440 0x31f0a430 0x31f0a4d8 0x9be757)
0x31f0a438 : 0x9be757 (0xe 0x48 0x10 0x10)
0x31f0a4d8 : 0x9bd6d7 (0x5710020 0x6409 0x6400 0x0)
0x31f0a4f8 : 0xae0bb7 (0x5710004 0x6409 0x0 0xc1d00044)
0x31f0a518 : 0x9d3461 (0x5710004 0x9 0x0 0x0)
0x31f0a6c8 : 0x9d54a3 (0x0 0x600d600d 0x702b 0x31f0a6f8)
0x31f0a798 : 0xc98652 (0xc1d00044 0xbfef0033 0xbfef0034 0x837c)
0x31f0a808 : 0xca7e38 (0x69d3600 0x69d1980 0x8 0x3)
0x31f0a828 : 0xccca20 (0x69d1980 0xb 0x31f0a848 0x233bdd)
0x31f0a858 : 0xccd23b (0x69a3000 0x0 0x31f0a87c 0x0)
0x31f0a888 : 0xcad485 (0x69a3000 0x25648080 0x0 0x27c)
0x31f0a8d8 : 0xc6f68e (0x216ed000 0x0 0x0 0x3)
0x31f0a948 : 0xc6ed99 (0x216ed000 0x0 0x2 0x3)
0x31f0a978 : 0xc64ca7 (0x216ed000 0x0 0x2 0x216d3000)
0x31f0aab8 : 0xc9dcfe (0x216d3000 0x0 0x31f0abcc 0x31f0abc8)
0x31f0ab68 : 0xc60c93 (0x216d3000 0x0 0x31f0abcc 0x31f0abc8)
0x31f0abe8 : 0x565a88 (0x216d3000 0x0 0x31f0ae3c 0x31f0ac74)
0x31f0ac38 : 0x566327 (0xceee20 0x216d3000 0x718d588 0x1)
0x31f0ac88 : 0x566bdb (0x216d3000 0x10 0x31f0acd0 0x0)
0x31f0ada8 : 0x285bce (0x216d3000 0x10 0x718d588 0x1)
0x31f0be58 : 0x21d8ba (0x718d560 0x71385a0 0x1fd7e8 0x5733)
0x31f0be98 : 0x210a3a (0x718d500 0x0 0x5d19b90 0x6a09ea0)
0x31f0bef8 : 0x216c9d (0x718d500 0x0 0x0 0x0)
0x31f0bf78 : 0x295156 (0x5cfaf88 0x0 0x0 0x0)
0x31f0bfc8 : 0x2a148d (0x5cfaf84 0x1 0x10 0x6d747a4)
Kernel Extensions in backtrace (with dependencies):
com.apple.GeForce(6.2.6)@0xc55000->0xd0afff
dependency: com.apple.NVDAResman(6.2.6)@0x967000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000
com.apple.NVDAResman(6.2.6)@0x967000->0xc54fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
10J567

Kernel version:
Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
System model name: MacBookPro5,5 (Mac-F2268AC8)

System uptime in nanoseconds: 46936004728
unloaded kexts:
(none)
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 21630647716
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.12.19
com.apple.driver.InternalModemSupport 2.6.2
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleUpstreamUserClient 3.4.5
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AudioAUUC 1.13
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleIntelYonahProfile 14
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.driver.AppleIntelNehalemProfile 11
com.apple.driver.AppleIntelMeromProfile 19
com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5
com.apple.GeForce 6.2.6
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleGraphicsControl 2.8.68
com.apple.driver.AppleBacklight 170.0.34
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleUSBTCKeyEventDriver 200.3.2
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBCardReader 2.5.8
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AppleUSBHub 4.1.7
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AirPortBrcm43xx 423.91.27
com.apple.driver.AirPortBrcm43224 426.36.1
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.nvenet 2.0.15
com.apple.driver.AppleUSBEHCI 4.1.7
com.apple.driver.AppleUSBOHCI 4.1.5
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClien t 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.AppleHDAPlatformDriver 1.9.9f12
com.apple.driver.AppleHDAHardwareConfigDriver 1.9.9f12
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.nvidia.nv50hal 6.2.6
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.NVDAResman 6.2.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
com.apple.iokit.IOBluetoothFamily 2.3.8f7
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.driver.AppleUSBMergeNub 4.1.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.driver.AppleFileSystemDriver 2.0
com.apple.iokit.IO80211Family 312
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOUSBFamily 4.1.7
com.apple.driver.NVSMU 2.2.7
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
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chscag

 
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Here's your culprit, see below from Panic Log:

Quote:
BSD process name corresponding to current thread: WindowServer
Eliminate that and see if the panics stop. Let us know.
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har23

 
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How do I eliminate it?

Thanks for the help!
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EvenStranger

 
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You can't very well get rid of WindowServer - that's the software that draws your interface on the screen, and is part of the OS. My guess is that it's a bad graphics chip... you're getting a page fault on CPU1, which from my experience, tends to mean a RAM failure. However, the 13" MacBook uses built-in memory for video. The logs are showing the following:

Kernel Extensions in backtrace (with dependencies):
com.apple.GeForce(6.2.6)@0xc55000->0xd0afff
dependency: com.apple.NVDAResman(6.2.6)@0x967000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000
com.apple.NVDAResman(6.2.6)@0x967000->0xc54fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x927000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x95a000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x938000

So if the computer is drawing windows and moving them around (using WindowServer) and the graphics chip is bad or the RAM is bad, it'll throw an error and panic.

So, for initial testing - If you feel comfortable removing the RAM, I'd remove one chip at a time and test system stability. If you get the same panic with both chips, then I'd take it back to the store with the panic log and request a main logic board replacement for a bad graphics chipset. If one chip appears to be your culprit, request a replacement RAM chip.
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chscag

 
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Good call. I agree, it does sound like the GPU may be at fault.
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har23

 
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Thanks alot for the help guys! Appreciate it!
So it must be the graphics chip cause they kept my computer overnight and checked the Ram for me before telling me I needed a new hard drive. They said the ram is all good, so I guess ill need a new logic board which I was hoping to avoid since I'm now out of warranty

Thanks again for the help!
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As long as there's no physical damage to the computer - no dents, dings, cracks, liquid damage, you can request a "depot repair" where your computer is sent to Apple repair center for a flat rate repair. If a logic board and labor in the store is $600-800, the flat rate repair option is about $280 plus tax. The repair will give you a 90 day warranty on the logic board, so that if anything else pops up, you're covered.
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har23

 
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oh ok, ill give them a call. I only have like a couple of little scratches on the bottom so hopefully thats not a problem. Thanks a lot!
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