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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

Atypical Macbook Air Replacement


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Heloise

 
Member Since: Nov 19, 2010
Posts: 18
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I recently took my 2.5 yo MBA to the apple store for what appeared to be a hard drive issue. Several months ago both the hard drive and the logic board were replaced and a few months before that the battery was replaced (all under apple care). I got a call today telling me that instead of fixing my computer they were going to give me one of the new macbook airs. I got the choice between a 13" with 64 gigs or any of the 11" ones. I asked how much they would charge to upgrade to the 13" with 128 gigs and they ended up saying they wouldn't charge. Has this happened to anyone else? Not to look a gift horse in the mouth but why are they doing this?
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6string

 
Member Since: Sep 09, 2009
Location: Down Under :D
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Mac Specs: Back to my old 2.2GHz C2D MB after selling my MBP and wondering what my next Mac will be :)

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Wow, that's excellent!
This is what rocks about Apple. Their customer care in many cases goes far and beyond that of any other company I know of.

There have been many stories similar to yours here, compared to the very few where people have not received the service come to be expected from Apple.

Once again, excellent, and enjoy your new Air.
Post back to tell us what you think of it
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pigoo3

 
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Member Since: May 20, 2008
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Mac Specs: 13" MB 2.4ghz, 2gig ram, OS 10.7.5

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Quote:
Originally Posted by Heloise View Post
I recently took my 2.5 yo MBA to the apple store for what appeared to be a hard drive issue. Several months ago both the hard drive and the logic board were replaced and a few months before that the battery was replaced (all under apple care). I got a call today telling me that instead of fixing my computer they were going to give me one of the new macbook airs. I got the choice between a 13" with 64 gigs or any of the 11" ones. I asked how much they would charge to upgrade to the 13" with 128 gigs and they ended up saying they wouldn't charge. Has this happened to anyone else? Not to look a gift horse in the mouth but why are they doing this?
This happens from time to time. Basically because they either weren't able to fix it...or it was just going to be too costly to fix it.

Congrats...you should be one happy camper!

- Nick

- Computer slow, too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some speedup tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
- Apple Battery Info. Battery
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CrimsonRequiem

 
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Mac Specs: MBP 2.3 Ghz 4GB RAM 860 GB SSD, iMac 3.4 GHz Intel Core i7 32GB RAM, Fusion Drive 1TB

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Why question it when there aren't any strings attached? They do it because they are awesome like that. Enjoy your new MBA.

死神はリンゴしか食べない。
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