11-01-2010, 07:09 AM

Hey,

Just bought a macbook pro 15" (a week old) and everything worked perfect. But then yesterday i noticed my bluetooth pref pane was gone. (I'm 100% sure it was there before because i connected my iMac's mouse to it a few days before and that worked perfectly)

I searched the web for all sorts of solutions, there weren't many and the ones i tried didn't work so far...

Things that could solve this problem (but didn't work for me):
- restart
- deleting com.apple.bluetooth.plist in preferences + restart
- resetting PRAM
- resetting SMC

Any other possible soltions? experiences?
This mac is a week old so I don't think it's a hardware problem...or could it (how can i check that)

other info:
- system profiler says "no information found" in the bluetooth section
- system preferences doesn't show a pref pane for bluetooth (the bleutooth sharing options is also gone)
- when i open the bluetooth prefpane via finder i get the mesaage "bluetooth is not available"

hope someone can help!

Thanks in advance

11-01-2010, 07:22 AM

With no info showing in System Profiler and resetting the SMC didn't work, I would personally try a clean install of the OS - doubt this will do it - before calling or taking it on in to your local Apple store.

11-01-2010, 07:37 AM

the only problem with resetting the SMC is: how do i know it worked?
with the unibody models you need to press shift + control + option + power button...
i did that for like 15sec and then released but nothing happened (the apple site said you shoundn't see a change in the magsafe indicator light and i didn't see a change...just green the whole time...)

but if nothing works i will need to bring it back... -1 for apple this time
anyone experience with repair-time of bluetooth boards?

11-01-2010, 10:08 AM

Well, you don't need to hold anything down for 15 seconds - so don't really know if that would affect anything on the reset.

Go ahead and try the SMC reset again - this time pressing the three keys on the left and holding - then press the power button and release them all at the same time.

If it is hardware issue in the first week, they may just hand you a new one.