New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

macbook pro screen suddenly goes white


Post Reply New Thread Subscribe

 
Thread Tools
sohyeon8905

 
Member Since: Oct 29, 2010
Posts: 1
sohyeon8905 is on a distinguished road

sohyeon8905 is offline
hi, I have a 13 inch macbook pro, i bought it not long ago like a month ago maybe?

and the screen suddenly goes white once in a while i have no idea why!

i have to shut down the computer by pressing the on/off button and then turn it on again and then it works again, but it's just so annoying, when I'm working on something I'm afraid it might go white again and I lose all my data.

is there anybody who's experienced the same problem and fixed it??

thank you!
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 41,000
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, Yosemite

chscag is offline
Welcome to the Mac Forums.

Since your machine is so new and still under warranty, I would let Apple sort it out. Make an appointment with your local Apple store genius bar and take it on in. No point in trying to trouble shoot or repair it yourself while it's still in warranty. If you bought it second hand and it's not under warranty, please post back.
QUOTE Thanks
rlaurie

 
Member Since: Nov 02, 2010
Posts: 1
rlaurie is on a distinguished road

rlaurie is offline
i got a new macbook pro literally a week ago and the same thing just happened to me. was in the middle of checking my email (only one program running), and BOOM. white screen. took about 5 minutes for the computer to restart....
QUOTE Thanks
gnjpm,

 
Member Since: Nov 20, 2010
Posts: 1
gnjpm, is on a distinguished road

gnjpm, is offline
I, too, am new to Apple as of oct 27, 2010. Right away I started having crashes which resulted in going to a white screen. I was not doing anything significant, on the internet surfing, reading news, writing an email document. Suddenly goes to a white screen.

I have had the notebook to the Genius Bar 2 times, and spoken with Telephone Support, too. I am supposed to record the times it happens in the next 2 weeks. Very different than what I expected, coming from a PC to Mac which I thought never crashed.

Does 2 weeks seem like a reasonable time? Seems long to me. Does it hurt my OS when I have to shut it down manually with the on/off button?

Thanks for your response.
QUOTE Thanks
rabbitjetta

 
rabbitjetta's Avatar
 
Member Since: Nov 08, 2010
Location: Indiana
Posts: 940
rabbitjetta is on a distinguished road
Mac Specs: 13" Retina Pro, iPhone 5, iPad 4, iPod touch 3-5, iMac 27

rabbitjetta is offline
I've gotten it like 3 times from September to Now
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 41,000
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, Yosemite

chscag is offline
To all the posters above:

If your machine is new and you're getting an unexpected white screen crash, it's best to let Apple deal with it. If you've already been to your local Apple store for support, you need to continue following up by going back. If the problem persists, ask to speak with the store manager and politely explain the difficulties you're having. Apple support is the best there is, just give them a chance to work with you.
QUOTE Thanks

Post Reply New Thread Subscribe


« PowerBook G4 Aluminum Sleep problems: | Macbook Pro will not turn on at all! »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
Green Screen MacBook Pro - locked marciofleury Apple Notebooks 0 10-04-2010 11:01 PM
13" MacBook with White Screen of Death JBeattie Apple Notebooks 5 05-04-2010 02:57 PM
White Macbook screen dim issue Synchromesh Apple Notebooks 0 09-02-2009 07:25 PM

All times are GMT -4. The time now is 03:32 AM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?