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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

MBP 2.2 Pink / Blue horizontal lines, frozen computer HELP


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safetyobc

 
Member Since: Apr 26, 2008
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My almost 3 year old MBP shows a full screen of artifacts like horizontal lines with blue and pink boxes. It did it while simply browsing the web. It had a message in the center of the screen that said to push the power button to power off in several languages.

I powered off the computer. Tried to restart it and on the start up screen the Apple appears in the center of the screen with the same pink and blue boxes in it and the spinning symbol below is stuck and the computer will not start up.

Any ideas on what my problem is? I have about 2 months of Apple Care left.

Thanks for any information!

Matt
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pigoo3

 
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Mac Specs: 13" MB 2.4ghz, 2gig ram, OS 10.7.5

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You're probably having a "kernel panic". Did you install any new ram recently? If so, that could be the problem.

- Nick

- Computer slow, too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some speedup tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
- Apple Battery Info. Battery
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safetyobc

 
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No new anything. Installed iTunes 10 couple days ago. That is the only thing that is new.
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chscag

 
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Quote:
Any ideas on what my problem is? I have about 2 months of Apple Care left.
Could be many things but most likely hardware related. Since you have Apple care still in effect, make an appointment with your local genius and take it on in. Let Apple sort it out for you. Hopefully you've been making backups?
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pigoo3

 
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Mac Specs: 13" MB 2.4ghz, 2gig ram, OS 10.7.5

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Quote:
Originally Posted by safetyobc View Post
No new anything. Installed iTunes 10 couple days ago. That is the only thing that is new.
What "chscag" recommends is best (take it to Apple with Applecare remaining).

But if you really want to experiment further (shut down your computer)...pull out all of the ram (assuming you have two sticks of ram installed)...and reinstall just 1 stick of ram. Start up the computer & see if you still have the problem. If you do, shut down the computer. Remove the 1 stick of ram, and install the 2nd ram stick by itself. Startup the computer...and see if you still have the problem.

If this problem persists when one of the ram sticks is installed but not the other ram stick...then one of the sticks of ram is "bad". If the problem persists regardless of which stick of ram is installed...then it's probably not the ram but something else.

But again...if you would rather not do this...just take it to Apple, and use the warranty.

- Nick

- Computer slow, too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some speedup tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
- Apple Battery Info. Battery
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safetyobc

 
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Yeah, I contacted Apple via the online form for Apple Care and set up a time to call them tomorrow. My closest Apple store is about 4 hours away! So I'll have to deal with this through the phone and mail.

I did have 1 Carbon Copy Clone as well as frequent Time Machine backups. Plus all of my media is backed up on an iPod Classic.

Thanks
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zachlee

 
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Has anybody figured this one out yet? My macbook Pro is doing this all the time, and this is the only discussion I've found that sounds like the same issue.

I have been suspecting the graphics chipset. It also seems to run hot in the lower right hand side of the case when it has gone all pink and squarey.

I have tried removing the RAM, but it didn't work. Maybe I will try it again.
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safetyobc

 
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I had apple care. Sent it in and the logic board was fried. Put new Logic board in and all is good now.
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