Question on Refurbished MacBook

arice727 · arice727 #1 (**permalink**)

08-17-2010, 07:59 PM

I received my refurbished MacBook from FedEx this afternoon and I have a couple questions:

1. The seal (sticker) on the sleeve was broken. Is this normal?

2. There are a few small scratches on the screen that I probably will never notice when the monitor is on, but I'm wondering if Apple will do anything about it. Should I even bother?

TattooedMac · TattooedMac #2 (**permalink**)

08-17-2010, 08:11 PM

You paid for a refurbished Mac so IMO it should be in tip top condition. If the seal was broken I personally would not have signed for it, as you have to sign for anything Apple has sent you.
So 1stly i would be contacting the courier company and if no joy i would be ringing Apple to see what they could do. As far as you know, the courier could have opened it and scratched the screen ....
Chase it up as soon as possible. I wouldnt be happy with a scratched screen .....

Cheers

McYukon · McYukon #3 (**permalink**)

08-17-2010, 08:14 PM

I'm not sure if box was opened, just the sleeve that the MB was wrapped in.
But yeah, a scratched screen isn't nice when it is a new product for you.

arice727 · arice727 #4 (**permalink**)

08-18-2010, 06:04 PM

The box wasn't opened, just the sticker thats placed on the protective sleeve containing the MacBook.

quin · quin #5 (**permalink**)

08-18-2010, 06:47 PM

I bought a refurb MBP 13", it was in pristine condition, like new. The iPod that I bought refurb years ago was the same. Apple obviously has an excellent quality control when it comes to refurbished product. I would call them up and tell about those scratches. See what they say. From my experience, I would expect them to send you another one and have you send back the one you have. I think they would more than likely do it for you, since all it cost them is the shipping.

Good luck

arice727 · arice727 #6 (**permalink**)

08-18-2010, 09:33 PM

Just an update. I talked to Apple today and they offered to send me a replacement MacBook. Actually, since they are currently out of refurbs, they're sending me a new one.

CrimsonRequiem · CrimsonRequiem #7 (**permalink**)

08-18-2010, 09:42 PM

Quote:

Originally Posted by arice727

Just an update. I talked to Apple today and they offered to send me a replacement MacBook. Actually, since they are currently out of refurbs, they're sending me a new one.

Now that's customer service. ^-^"

McYukon · McYukon #8 (**permalink**)

08-18-2010, 09:53 PM

Wow! Lucky you

quin · quin #9 (**permalink**)

08-18-2010, 09:54 PM

This is why I don't hesitate to get a refurb from Apple. Only difference is you don't get to pick and choose what goes into the unit like a new one.

arice727 · arice727 #10 (**permalink**)

08-19-2010, 06:50 PM

Another update: After not seeing an email from Apple, I called this afternoon and they didn't even want to send me a replacement, let alone a new MacBook. After getting bounced around from department to department, they finally just told me to send the refurb. back for a refund and they would give me $75 off my next Apple purchase, which I suppose will be another MacBook to replace this one. All in all, not a bad conclusion, but definitely a disappointment after yesterday.

TattooedMac · TattooedMac #11 (**permalink**)

08-19-2010, 07:52 PM

Quote:

Originally Posted by arice727

All in all, not a bad conclusion, but definitely a disappointment after yesterday.

That it would be. Would be like being told you have won x amount of $, then to be told its only a buck .......
But in the end at least you got a good outcome. In future for anyone ringing  Take down the time, date and the name of the person you chatted to as this may well have got the NEW MB you were told you were getting

Then it hard for them to back down ... Anyways well done and congrats

Cheers

willmeahl4 · willmeahl4 #12 (**permalink**)

08-19-2010, 10:17 PM

Man the end of that story was depressing.

TattooedMac #2 (permalink)
Member Since: May 19, 2009 Location: Western Astraya Posts: 6,471 Mac Specs: 13"MBP 2.9Ghz Intel Core i7 10.8.3 ~ iPhone5 6.1.3 ~ iPad Mini 6.1.3 ~ ATV2 5.2.1	08-17-2010, 08:11 PM You paid for a refurbished Mac so IMO it should be in tip top condition. If the seal was broken I personally would not have signed for it, as you have to sign for anything Apple has sent you. So 1stly i would be contacting the courier company and if no joy i would be ringing Apple to see what they could do. As far as you know, the courier could have opened it and scratched the screen .... Chase it up as soon as possible. I wouldnt be happy with a scratched screen ..... Cheers Dont forget to use the Reputation System if someone has helped you out !!! Arguing with a zealot is only slightly easier than tunneling through a mountain with your forehead!!!!!
	QUOTE Thanks

McYukon #8 (permalink)
Member Since: May 14, 2009 Location: Near Whitehorse, Yukon Posts: 2,031 Mac Specs: Late 2008 MBP 15" - 2.4 GHz C2D - 8 GB RAM - 60 GB SSD & 500 GB HD - Mac OS 10.8.1 - 32 GB iTouch 4G	08-18-2010, 09:53 PM Wow! Lucky you ~Alex Use the reputation system if a post helps you! Mac Forums IRC Channel - Help build it by hanging out with us The next sentence is true. The previous sentence is false.
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arice727 #1 (permalink)
Member Since: Feb 22, 2009 Posts: 7	08-17-2010, 07:59 PM I received my refurbished MacBook from FedEx this afternoon and I have a couple questions: 1. The seal (sticker) on the sleeve was broken. Is this normal? 2. There are a few small scratches on the screen that I probably will never notice when the monitor is on, but I'm wondering if Apple will do anything about it. Should I even bother?
	QUOTE Thanks

arice727 #4 (permalink)
Member Since: Feb 22, 2009 Posts: 7	08-18-2010, 06:04 PM The box wasn't opened, just the sticker thats placed on the protective sleeve containing the MacBook.
	QUOTE Thanks

quin #5 (permalink)
Member Since: Dec 19, 2009 Posts: 426 Mac Specs: MBP 13, 2.4, 8GB, 120GB SSD OCZ	08-18-2010, 06:47 PM I bought a refurb MBP 13", it was in pristine condition, like new. The iPod that I bought refurb years ago was the same. Apple obviously has an excellent quality control when it comes to refurbished product. I would call them up and tell about those scratches. See what they say. From my experience, I would expect them to send you another one and have you send back the one you have. I think they would more than likely do it for you, since all it cost them is the shipping. Good luck
	QUOTE Thanks

arice727 #6 (permalink)
Member Since: Feb 22, 2009 Posts: 7	08-18-2010, 09:33 PM Just an update. I talked to Apple today and they offered to send me a replacement MacBook. Actually, since they are currently out of refurbs, they're sending me a new one.
	QUOTE Thanks

quin #9 (permalink)
Member Since: Dec 19, 2009 Posts: 426 Mac Specs: MBP 13, 2.4, 8GB, 120GB SSD OCZ	08-18-2010, 09:54 PM This is why I don't hesitate to get a refurb from Apple. Only difference is you don't get to pick and choose what goes into the unit like a new one.
	QUOTE Thanks

arice727 #10 (permalink)
Member Since: Feb 22, 2009 Posts: 7	08-19-2010, 06:50 PM Another update: After not seeing an email from Apple, I called this afternoon and they didn't even want to send me a replacement, let alone a new MacBook. After getting bounced around from department to department, they finally just told me to send the refurb. back for a refund and they would give me $75 off my next Apple purchase, which I suppose will be another MacBook to replace this one. All in all, not a bad conclusion, but definitely a disappointment after yesterday.
	QUOTE Thanks

willmeahl4 #12 (permalink)
Member Since: Jul 31, 2010 Location: FAR FAR North Metro Atlanta Posts: 123 Mac Specs: iMac 20' 2Ghz C2D, Macbook 13' 2.26 Ghz C2D, 2x iPhone 3gs (mine and the wife's), and some iPods.	08-19-2010, 10:17 PM Man the end of that story was depressing.
	QUOTE Thanks

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