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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

kernal panic macbook pro help needed


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terence1990

 
Member Since: Aug 11, 2010
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Hi, i keep getting kernal panic with my 3 week old Macbook Pro, i dont have alot of software installed on it, only adobe design premium and windows messenger for mac. Ive had 3 kernal panics, which has frozen my screen and forced me to shut down and restart manually. Ive got the kernal panic message below, does anyone know what is wrong?

Interval Since Last Panic Report: 58052 sec
Panics Since Last Report: 2
Anonymous UUID: 8FA9D562-2CB6-49CD-BFFF-CBC90DCD3DF6

Wed Aug 11 19:43:54 2010
panic(cpu 0 caller 0x2a7c84): Double fault at 0x00257604, thread:0x8f3e7a8, trapno:0x8, err:0x0,registers:
CR0: 0x80010033, CR2: 0x5c217f88, CR3: 0x351ea000, CR4: 0x000006e8
EAX: 0x53797000, EBX: 0x0000000e, ECX: 0x02dc9ebc, EDX: 0x00000000
ESP: 0x5c217f90, EBP: 0x5c2180c8, ESI: 0x00000001, EDI: 0x5c2181c0
EFL: 0x00010206, EIP: 0x00257604

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x819e18 : 0x21b455 (0x5cf328 0x819e4c 0x2238b1 0x0)
0x819e68 : 0x2a7c84 (0x591330 0x59142b 0x257604 0x8f3e7a8)
0x819f58 : 0x29f8f2 (0x0 0x0 0x0 0x0)
0x5c2180c8 : 0x2a880f (0x2dc9ebc 0x53797000 0x0 0x1)
0x5c2181a8 : 0x29e9a8 (0x5c2181c0 0x0 0x5c218b38 0x12197dc)
0x5c2181b8 : 0x12197dc (0xe 0x8dc0048 0x5c210010 0x4f0010)
0x5c218b38 : 0x11f814c (0x4616d000 0xac1c500 0x0 0x0)
0x5c218b78 : 0x11f84b8 (0x4616d000 0xac1c500 0x0 0x0)
0x5c218bb8 : 0x15196df (0x4616d000 0x8db5d40 0x4 0x0)
0x5c218be8 : 0x4fbdbe (0x8db5d40 0x0 0x1 0xad58a00)
0x5c218c08 : 0x4fbdd9 (0x8db5d40 0x0 0x0 0x0)
0x5c218c28 : 0x1519a48 (0x8db5d40 0x0 0x0 0x0)
0x5c218c58 : 0x120e8a5 (0x8db5d40 0x0 0x0 0x0)
0x5c218c98 : 0x11f9663 (0x4616d000 0xad17300 0x0 0x0)
0x5c218cd8 : 0x11f99e0 (0x4616d000 0x0 0x0 0x0)
0x5c218d38 : 0x11f9e44 (0x4616d000 0x0 0x0 0x0)
0x5c218d78 : 0x11f80ec (0x4616d000 0x0 0x0 0x0)
0x5c218db8 : 0x11f84b8 (0x4616d000 0xaa69700 0x0 0x0)
0x5c218df8 : 0x15196df (0x4616d000 0x8d94fc0 0x4 0x0)
0x5c218e28 : 0x4fbdbe (0x8d94fc0 0x0 0x1 0xac29000)
0x5c218e48 : 0x4fbdd9 (0x8d94fc0 0x0 0x0 0x0)
0x5c218e68 : 0x1519a48 (0x8d94fc0 0x0 0x0 0x0)
0x5c218e98 : 0x120e8a5 (0x8d94fc0 0x0 0x0 0x0)
0x5c218ed8 : 0x11f9663 (0x4616d000 0xac4ab00 0x0 0x0)
0x5c218f18 : 0x11f99e0 (0x4616d000 0x0 0x0 0x0)
0x5c218f78 : 0x11f9e44 (0x4616d000 0x0 0x0 0x0)
0x5c218fb8 : 0x11f80ec (0x4616d000 0x0 0x0 0x0)
0x5c218ff8 : 0x11f84b8 (0x4616d000 0xaca2d00 0x0 0x0)
0x5c219038 : 0x15196df (0x4616d000 0x8d908c0 0x4 0x0)
0x5c219068 : 0x4fbdbe (0x8d908c0 0x0 0x1 0xad63000)
0x5c219088 : 0x4fbdd9 (0x8d908c0 0x0 0x0 0x0)
0x5c2190a8 : 0x1519a48 (0x8d908c0 0x0 0x0 0x0)
Backtrace continues...
Kernel Extensions in backtrace (with dependencies):
com.apple.iokit.IOSurface(74.0)@0x1515000->0x151ffff
com.apple.driver.AppleIntelHDGraphics(6.1.6)@0x11f 6000->0x12a2fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x926000
dependency: com.apple.iokit.IONDRVSupport(2.1)@0x959000
dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x937000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
10F569

Kernel version:
Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 2344491428971
unloaded kexts:
com.apple.driver.AppleFileSystemDriver 2.0 (addr 0xffb000, size 0x12288) - last unloaded 201480921469
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 27191004368
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.12
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AudioAUUC 1.4
com.apple.driver.AppleHDA 1.8.7f1
com.apple.driver.AppleUpstreamUserClient 3.3.2
com.apple.driver.AppleMikeyDriver 1.8.7f1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.2
com.apple.driver.AppleIntelHDGraphics 6.1.6
com.apple.driver.AppleIntelHDGraphicsFB 6.1.6
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.driver.ACPI_SMC_PlatformPlugin 4.1.2b1
com.apple.GeForce 6.1.6
com.apple.driver.AppleGraphicsControl 2.8.63
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleUSBTCButtons 1.8.1b1
com.apple.driver.AppleUSBTCKeyboard 1.8.1b1
com.apple.driver.AppleUSBCardReader 2.5.4
com.apple.driver.AppleIRController 303.8
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.iokit.IOAHCIBlockStorage 1.6.2
com.apple.driver.AppleUSBHub 4.0.0
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AirPortBrcm43224 425.16.2
com.apple.iokit.AppleBCM5701Ethernet 2.3.8b2
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBEHCI 4.0.2
com.apple.driver.AppleUSBUHCI 4.0.2
com.apple.driver.AppleAHCIPort 2.1.2
com.apple.driver.AppleACPIButtons 1.3.2
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.2
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClien t 105.10.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.10.0
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.DspFuncLib 1.8.7f1
com.apple.iokit.IOSurface 74.0
com.apple.iokit.IOBluetoothSerialManager 2.3.7f1
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.7.6fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.driver.AppleHDAController 1.8.7f1
com.apple.iokit.IOHDAFamily 1.8.7f1
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 4.1.2b1
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.1.6
com.apple.NVDAResman 6.1.6
com.apple.iokit.IONDRVSupport 2.1
com.apple.iokit.IOGraphicsFamily 2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.7f1
com.apple.driver.AppleUSBBluetoothHCIController 2.3.7f1
com.apple.iokit.IOBluetoothFamily 2.3.7f1
com.apple.driver.AppleUSBMultitouch 205.32
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.1
com.apple.iokit.IOUSBHIDDriver 4.0.2
com.apple.driver.AppleUSBMergeNub 4.0.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.4
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.0.0
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 311.1
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.IOUSBFamily 4.0.2
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 283
com.apple.iokit.IOStorageFamily 1.6.1
com.apple.driver.AppleACPIPlatform 1.3.2
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0A, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.16.1)
Bluetooth: Version 2.3.7f1, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545032B9SA02, 298.09 GB
Serial ATA Device: MAT****ADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
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Tell me do you have a USB Hub with a few Peripherals coming out of it ??

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terence1990

 
Member Since: Aug 11, 2010
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Quote:
Originally Posted by TattooedMac View Post
Tell me do you have a USB Hub with a few Peripherals coming out of it ??
well during the time the kernal panic, i did have a usb mouse plugged in :S
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chscag

 
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Looks like bad memory or perhaps a module that's not seated properly.

Since the machine is under warranty, don't mess with it. Make an appointment with Apple and let them sort it out. A USB mouse generally will not cause a kernel panic.

Regards.
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Another suggestion is to go into Apple System Profiler > About this Mac > More Info > Diagnostics and check Power On Self Test passed muster. This will advise if any memory modules have failed or not seated correctly.
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terence1990

 
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yeah i passed the power on self test, any other suggestions on what it could possibly be?

Have you guys got kernal panics before?
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Quote:
Originally Posted by terence1990 View Post

Have you guys got kernal panics before?
Lots of them (with various different computers). When it comes to kernel panics on laptops...ram is your #1 culprit.

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Quote:
Originally Posted by terence1990 View Post
yeah i passed the power on self test, any other suggestions on what it could possibly be?

Have you guys got kernal panics before?
Passing the POST only means that the memory passed the CRC check. Once the system boots and the memory begins to be accessed is when the KP will occur. Like I advised above, take it on in as it's still under warranty. Even if it turns out to be something else, let the geniuses at Apple sort it out for you.

Regards.
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Quote:
Originally Posted by chscag View Post
Passing the POST only means that the memory passed the CRC check. Once the system boots and the memory begins to be accessed is when the KP will occur. Like I advised above, take it on in as it's still under warranty. Even if it turns out to be something else, let the geniuses at Apple sort it out for you.

Regards.
Agreed. A KP on a machine that new almost has to be hardware-related. You'll go on a wild goose chase with this one - it could even be a manufacturing fault like a cold solder joint.

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
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terence1990

 
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i bought mine online on the apple website, can i take it to my local apple store? Do i have to bring my receipt? how long does the process there take? what happens if any of you have taken yours there? :S
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Quote:
Originally Posted by terence1990 View Post
i bought mine online on the apple website, can i take it to my local apple store? Do i have to bring my receipt? how long does the process there take? what happens if any of you have taken yours there? :S
1. Yes, you can take it to an Apple Store.

2. No, you've registered your serial number with them, so they know the warranty status.

3. Depends on the nature of the issue, they may just swap you with a brand new one.

4. The problem is usually taken care of.

I would actually recommend scheduling a Genius Bar appointment online at your local store. You can find your local store here:

Apple - Store Locator

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
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