06-03-2010, 05:34 AM

Hi

I sent in my MBP to an AASP last week. Today they called me after having run some diagnostics on it.

They can't find any problems, and they told me that they aren't allowed to replace anything hardware wise, if they can't find anything that isn't right.

Unfortunately this ofc doesn't solve my problem; that my MBP was annoyingly slow. I've done everything to try and solve the problems myself. Multiple clean installs and also tried installing a new HD. Spent a lot of time on it.

They told me, that they would test it a little further, but probably wouldn't find anything.

Don't wanna get my MBP back as it was - there definitely was something wrong.

What do i do?


Thanks a lot

06-03-2010, 05:42 AM

What are your specs and what programmes are you running on it that make it slow.

06-03-2010, 05:45 AM

And have you tested the MBP by connecting it directly to modem with ethernet cable to see how the speed is.

06-03-2010, 05:51 AM

13" MBP 2,56 Ghz 4GB RAM (it's the model just before the recent update). It's close to 3 months old.

My problems are somewhat random, the general problem is that it often feels sluggish. I've written down some of the typical stuff, that i find really annoying:

- When i write text (Safari search box, TextEdit, MS Word or whatever) it sometimes takes 2-3 seconds to appear, after having pressed the keys

- Apps open and close slow

- I often get beachballs, when using Safari search box or opening a new tab

- Also got 2 x 6-7 sec. beachballs, when doing something as simple as changing to an other song in iTunes

- Also got a beachball when opening a super light app as System Preferences

- Firefox is unusablely slow after 15 min. of use

And again, generel sluggishness in different apps from time to time.


Doesn't seem right, that a brand new (it's done this right from when i first got it) 1,500$ computer should perform like this!

06-03-2010, 05:56 AM

Check this out - Troubleshoot the spinning beach ball | Mac OS X | Macworld

06-03-2010, 06:05 AM

Originally Posted by Collin Bl

Check this out - Troubleshoot the spinning beach ball | Mac OS X | Macworld

Thanks.

Already tried all of that stuff though, my Activity Monitor never showed shortage or CPU, Memory, Disk Space or anything, when my hangs occurred.

Didn't try changing the RAM though and obviously not the CPU either.

06-03-2010, 07:02 AM

Something certainly don't sound right, maybe get a second opinion?

06-03-2010, 07:14 AM

Originally Posted by Mickyfin

Something certainly don't sound right, maybe get a second opinion?

Thanks. Needed to hear that!

I'm not sure how to get a second opinion though. I live in Denmark, and we don't have Apple Stores.
I bought it in my local store of an Electronics Chain (one of only two authorized apple sellers in the country) and had to send it in through them, since i'm insured with their insurance (don't have Apple Care).
The AASP that have my computer atm, is the AASP this Electronics Chain use, so it wasn't my own choice.

Should i call Apple Support? I'm not sure if they have any say in this AASP's work?

Should i just let the AASP send it back to me, and then send it back in, when i can verify - most likely anyways - that my problem isn't gone (even though they claim it is)? Pretty annoying solution though!

06-04-2010, 12:21 AM

Perhaps you will need to try a couple of steps to see if u can narrow things down.
Add a new Admin User, shut down and then start and log into new User and do the usual that show up with slowness - if no change then;

Do a current back up and then do a clean install and test without any 3rd party Apps and do same speed comparisons.

06-04-2010, 01:06 AM

Originally Posted by rasmusDoh

Already tried all of that stuff though...

So you tried turning off the put the hard drive to sleep option in energy saver for both the battery and power adapter settings? The default hard drives are slow 5400 RPM drives and on top of that Apple tries to sleep them often to get that long battery life so it can cause the problems you are describing. Do things start to speed up once you starting using the hard drive?

If you have already tried turning off the hard drive sleep mode then I think your problem could be either a bad hard drive or bad RAM. I'm leaning more towards the hard drive though.

If you have a friend with a Mac then try connecting to his/her computer through Target Disk Mode and see if you can use their applications without similar problems. If you can't find someone and have an external hard drive then try cloning your hard drive and then booting from that and see if your problem continues. If your hard drive is failing then you will need to backup anyway so it's not wasted time.