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  1. #1

    Member Since
    May 30, 2010
    Macbook Pro Stuck at Grey Screen
    So I've got this huge problem... About two weeks ago I'm using my snow leopard partition of my macbook pro and browsing the internet via firefox. My mouse freezes for a second, and then my computer just shuts down. I power back up my macbook pro to find a 'cancel or prohibitory symbol'. Strange thing is I can hold down option and boot into my windows partition no problem I go through all the motions suggested by the apple website, such as resetting the PRAM etc.. Nothing works.

    Flash forward to today. I finally get a hold of my snow leopard installation disc and boot my macbook with it. I run the disk utility and it finds that my hard drive's good to go. I read online and it seems that the best option would be to install snow leopard again. I decide install it again, but about halfway through the installation, the installation fails and pretty much freezes. I had to shut down the macbook via the power button. Now, whenever i try to boot up my macbook I hear the chime, but nothing happens after that. I am just left with a grey screen. I cannot enter safe mode, single user mode, and when I try to choose the start up disk by holding down option, the arrow pops up to choose which disk to pick, but there are no disks to choose from.

    Sorry for the long message, but I just wanted to type everything out so there are no misunderstandings. I've got a final on wednesday and I have a good bit of material on the macbook that I need to prepare myself for this test. Any help would be appreciated!

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Fort Worth, Texas
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    It sure sounds like your hard drive failed. Disk Utility can only check the sector and file system on the drive, it can not check the on board controller or drive electronics. Reinstalling Snow Leopard may have damaged the drive further which is why you're getting the gray screen now.

    Unless you've been making backups using Time Machine or some other method your data is at risk. You're probably going to have to swap out that hard drive in order to get your machine working again.

    If you need to get your data off that hard drive you can try Data Rescue III recovery software. It's not free but you can download a trial copy to see whether or not it can recover your data. If it can, buy a license.

    If you need further help with the hard drive problem, post back and someone will respond to assist.


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