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  1. #1

    Member Since
    Mar 29, 2010
    Computer shock, trackpad not working
    I recently touched my computer near the trackpad and got shocked by the computer. The trackpad barely works anymore. Does anyone know what's going on? I plan on contacting Apple in the morning, but just trying to find some info out tonight?

  2. #2

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Lake Mary, Florida
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Sounds like something shorted in the trackpad. I'd imagine that if it's new, and there weren't any external influences exerted upon it (for example, liquid spills), there must be some kind of defect and they'll happily repair it.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

  3. #3

    Member Since
    Mar 29, 2010
    Yea no spills from anything. I have the 3 year warranty too, but the problem is that I am a student and need my computer for a lot of work. So I really don't have the time to send it in a get it fixed. Is it possible they can give you a loner?

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Keller, Texas
    2017 27" iMac, 10.5" iPad Pro, iPhone 6s+, iPhone 7+, Numerous iPods, High Sierra
    Apple does not provide loaners. Just take it on in (make an appointment first) and ask them if it's possible to do a quick turn around for you. They may wind up giving you a new machine so be sure to backup everything before taking it in. Use Time Machine to backup to an external HDD.


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