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  1. #1


    Member Since
    Mar 08, 2010
    Posts
    3
    mac wont start up. blank white screen with ?
    hi everyone, new to the forums.

    ive had this mac for ages and just have a problem ive never seen before.

    upon start up a blank white screen shows up with a folder and within it is a ?



    my friend has suggested that it might not be recognizing the hard drive?

    correct?

    also, what are the options of fixing it myself or for hire?

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,033
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    You didn't tell us which Mac you have?

    Try starting the machine with your original install media. After it boots from the install disk, use Disk Utility to verify and repair the hard drive.

    Post back with details so we can provide more assistance.

    Regards.

  3. #3

    Slydude's Avatar
    Member Since
    Nov 15, 2009
    Location
    North Louisiana, USA
    Posts
    9,596
    Specs:
    2.8 GHz MacBook Pro 10.11, 8 GB mem, iPhone 6+
    This kind of behavior usually occurs when the Mac has somehow "lost" its connection to the System files on the hard drive. There are a couple of things that you could try.

    1. Boot into single user mode by pressing Command S simultaneously immediately after bootup. When the text stops scrolling by type fsck-fy and press enter. When the process is finished repeat it if any errors remaining.
    Sylvester Roque Former Contributing Editor About This Particular Macintosh

    "Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling

  4. #4


    Member Since
    Mar 08, 2010
    Posts
    3
    sorry. more info about the mac.

    its a macbook from 2006.

    upon boot up i tried ctrl and s, no response. does not recognize any command what so ever.

  5. #5

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,033
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Follow my instructions from the first reply. Use your original install media to boot the machine. Escape from the install process and click on Utilities, Disk Utility from the top menu. Click on First Aid and run the verify and repair process. Let us know how that went.

    Regards.

  6. #6


    Member Since
    Mar 02, 2010
    Location
    New Zealand
    Posts
    76
    If you haven't tried it already turn the machine on while holding down ALT.
    If you still can't see the HDD try the suggestions above.

  7. #7


    Member Since
    Mar 08, 2010
    Posts
    3
    Quote Originally Posted by chscag View Post
    Follow my instructions from the first reply. Use your original install media to boot the machine. Escape from the install process and click on Utilities, Disk Utility from the top menu. Click on First Aid and run the verify and repair process. Let us know how that went.

    Regards.
    hi there, i have done this step and i get stuck just after i getthe first aid tab, its says to click verifications and it seems i do not have a "package".

    any ideas?

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