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  1. #1


    Member Since
    Nov 27, 2009
    Location
    Oregon USA
    Posts
    27
    Specs:
    13 inch Macbook Pro Nov. 2009 4gb ram
    13 inch Macbook Pro boots to black screen
    I just bought a new 13 inch Macbook Pro about a month ago. Everything works great, however when I boot to the factory Install DVD that came with it, it looks like it is doing everything right, then goes black screen on me while the disk is still making noise. I have tried everything to get the display to come on but nothing works. I found that shining a flash light on the screen shows that it did in fact boot to the install screen, the back light just isn't on. I called Apple Care and they said that the DVD must be bad, so they sent me a new one. Guess what, it does the same thing. Has anybody had this problem, any ideas?

  2. #2

    VegasGeorge's Avatar
    Member Since
    Sep 23, 2006
    Location
    Las Vegas, NV USA
    Posts
    893
    Specs:
    iMac, and Macbook Pro
    Do other DVDs play normally?

  3. #3


    Member Since
    Nov 27, 2009
    Location
    Oregon USA
    Posts
    27
    Specs:
    13 inch Macbook Pro Nov. 2009 4gb ram
    Yeah, everything works well. Its almost like the DVD has the wrong video driver on it or something.

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    49,474
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, Sierra
    Contact Apple again. There's either something wrong with the logic which turns on the backlight, or the NVRAM is confused.

    If you like, you can try resetting the PRAM - NVRAM first. See the following Apple KB article: LINK

    You might also try a SMC reset: LINK

    Regards.

  5. #5


    Member Since
    Nov 27, 2009
    Location
    Oregon USA
    Posts
    27
    Specs:
    13 inch Macbook Pro Nov. 2009 4gb ram
    Quote Originally Posted by chscag View Post
    Contact Apple again. There's either something wrong with the logic which turns on the backlight, or the NVRAM is confused.

    If you like, you can try resetting the PRAM - NVRAM first. See the following Apple KB article: LINK

    You might also try a SMC reset: LINK

    Regards.
    Thanks, you were right, I just reset the pram and now it boots fine to the install DVD. It also now boots faster to the hard drive than it did before, so something was not right.

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