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  1. #1


    Member Since
    Jan 03, 2010
    Posts
    8
    Macbook Random Shutdown Syndrome
    I have a less than 4 yrs. old Macbook that has been flawless until recently. It now has begun the dreaded "RSS" random shutdown syndrome. It is out of warranty and now Apple wants to charge $280 flat rate for this fix. I told them to pound sand as I have a HP laptop and Clone PC that are over 8 yrs. old and never a single problem. I know things fail, but I expected more from Apple that is why we switched. Can someone guide me to a good place for the fix (I am in Southern, CA). I would prefer local, but if I have to ship it I will. Or is their anyway of obtaining these parts to do it myself? Thanks guys!


    Specs-
    Mac OS X Version 10.5.8
    1.83 GHz Intel Core Duo
    2 GB 667 MHz DDR2 SDRAM

  2. #2

    Collin Bl's Avatar
    Member Since
    Apr 07, 2009
    Location
    Napier NZ
    Posts
    3,294
    Specs:
    27 iMac i5, MBP 13 & iMac 20, 2TB dual TC, AppleTV, iPh4S
    Welcome to the Forum. Have you tried a bit of troubleshooting yourself - do you know if it is Hardware related or software initiated. How about doing a back up and a clean basic install to see if it continues to happen.

  3. #3


    Member Since
    Jan 03, 2010
    Posts
    8
    Thank you! I did take my Macbook into the Genius bar in Brea, CA. They performed a stress test and it seemed fine. The fan was spinning as I heard it while it was on. They swapped batteries and even plugged in the power cord to the wall. He said it was probably an internal issue and I said "no crap." The reason why I say it is the "RSS" is because it can be 1 min. - 30 min. max and it shuts down and doesn't prompt me. It shut down all three times while I was there. How can I tell if it is hardware or software related? What can I do to check? And I guess I can do a backup (how do I do that)? I do have a ton of purchased music via iTunes and a ton of Photos on it. Thanks for the help!

  4. #4


    Member Since
    Aug 28, 2009
    Posts
    147
    First suggestion: I wouldn't trust the fan sound alone.
    You have the same MBP I have.

    Get smcFanControl and run it. Don't adjust anything, but look at the fan RPM. 0-rpm = dead fan. There should be 2 fans. I had 1 fan die, and I didn't know it until the 2nd fan died. Then I had the same kind of RSS problem. The first time I ran smcFanControl, I had 0-RPM on both fans.
    It also has a temp read out - anything over about 80-degree C is bad and you will probably get an over-temp panic shutdown.

    If the fans are running and it is hot, the fans may need to be cleaned.

  5. #5


    Member Since
    Jan 03, 2010
    Posts
    8
    Quote Originally Posted by ticedoff8 View Post
    First suggestion: I wouldn't trust the fan sound alone.
    You have the same MBP I have.

    Get smcFanControl and run it. Don't adjust anything, but look at the fan RPM. 0-rpm = dead fan. There should be 2 fans. I had 1 fan die, and I didn't know it until the 2nd fan died. Then I had the same kind of RSS problem. The first time I ran smcFanControl, I had 0-RPM on both fans.
    It also has a temp read out - anything over about 80-degree C is bad and you will probably get an over-temp panic shutdown.

    If the fans are running and it is hot, the fans may need to be cleaned.

    I will tackle this project when I get home. I did take it apart and clean the inside yesterday and it did the same thing. I will keep everyone posted. Thanks!

  6. #6


    Member Since
    Jan 03, 2010
    Posts
    8
    Bump!

  7. #7


    Member Since
    Jan 03, 2010
    Posts
    8
    I did install the smcFanControl. After start up and nothing running I got these temps. after 5 mins. The fans rpm's 1498 temp 37*c. I also have Dash Monitor that allows me to see different temps. Main Heatsink 1 is 33*c and Main Heatsink 2 is 32*c.

    My computer lasted 7-10 mins. Right before the shutdown it prompted me "Are you sure you want to shut down or restart your computer." Then it immediately shut down.

    Please help guys as I am new to Apple and I would love to get my baby fixed. How do I tell if it is software or hardware related? Thanks!

  8. #8


    Member Since
    Jan 03, 2010
    Posts
    8
    Anyone please?

  9. #9

    Collin Bl's Avatar
    Member Since
    Apr 07, 2009
    Location
    Napier NZ
    Posts
    3,294
    Specs:
    27 iMac i5, MBP 13 & iMac 20, 2TB dual TC, AppleTV, iPh4S
    Replied to your PM but you have it blocked - so might be a good plan to allow PMs

  10. #10


    Member Since
    Jan 03, 2010
    Posts
    8
    Ummm....it should be ok. Try again!

  11. #11


    Member Since
    Feb 08, 2010
    Posts
    1
    Lightbulb Random shutdowns
    I had the problem with random shutdowns (RSS) on my macbook pro. I deselected put hard drive to sleep when possible in the energy saver preferences and have not had the problem since.

  12. #12

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    21,872
    Specs:
    Imac 27" Retina 3.3GHz, 512GB Flash, 16GB memory, OS X.11.4.
    And try downloading a little utility called Applejack. Print and read the instructions and run Applejack as directed for deep cleaning.

    http://applejack.sourceforge.net/

    Keep us posted?

  13. #13


    Member Since
    Jan 03, 2010
    Posts
    8
    ^ Thanks for the tips guys! I have been so busy with school and work late at night I haven't even touched my Macbook in weeks to try to solve this issue. Lucky I have Fri and Monday of this next week off.

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