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  1. #1
    Cracked trackpad on Macbook Pro
    ravensfan91's Avatar
    Member Since
    Nov 10, 2009
    Posts
    2
    Question Cracked trackpad on Macbook Pro
    Hi! I've had a 15" MBP for about 90 days now and the trackpad recently cracked from normal use. I was so surprised because it happened while I was merely scrolling around with the touchpad as I usually do. Since it is out of the 30-day warranty it is not covered by Apple in any way. To make a long story short, I have ordered the trackpad ONLY (not the entire keyboard "upper case") from a store on eBay because Apple wanted to charge me $220 more for the part. However, I have no idea how to install the piece and I do not plan on attempting it until I am certain of what to do. If anyone has any clue or advice please provide me with as much information as you can. Even if you know of somewhere that might have the answer for me I would be very grateful to you. Please, please, please send me anything you know. Thank you in advance for all of your help.

    P.S. - I have the A1286 Model that does not have the access door for the battery. Thanks again!

  2. #2
    Cracked trackpad on Macbook Pro
    CrimsonRequiem's Avatar
    Member Since
    Jul 24, 2008
    Posts
    6,004
    Specs:
    MBP 2.3 Ghz 4GB RAM 860 GB SSD, iMac 3.4 GHz Intel Core i7 32GB RAM, Fusion Drive 1TB
    Isn't the warranty for a year?
    死神はリンゴしか食べない。

  3. #3
    Cracked trackpad on Macbook Pro
    ravensfan91's Avatar
    Member Since
    Nov 10, 2009
    Posts
    2
    Yes, but this is what is stated in the warranty clause for Apple:
    "Apple’s One-Year Limited Warranty for MacBook Pro excludes coverage for damage resulting from a number of events, including accident, liquid spill or submersion, unauthorized service and unauthorized modifications."
    I called Apple today and they essentially said there was no way the trackpad could crack like it did from normal use. That's when I ordered the new trackpad.

  4. #4
    Cracked trackpad on Macbook Pro
    Kash's Avatar
    Member Since
    Dec 03, 2006
    Location
    Irvine, CA
    Posts
    9,385
    Specs:
    Black Macbook C2D 2GHz 3GB RAM 250GB HD iPhone 4 iPad 3G
    Hold on. You said it broke under normal use? That means there was a manufacturing defect and Apple should absolutely cover it. If it really did break under normal usage, then don't take no for an answer and don't spend a dime getting this fixed.

    June 2007
    July 2009

  5. #5
    Cracked trackpad on Macbook Pro

    Member Since
    Nov 13, 2009
    Posts
    4
    My trackpad also cracked right at the middle bottom while just scrolling down a site. I read on some site there is a small screw just under the trackpad at this spot. Mine was 2 weeks old. Haven't called apple yet. Where is your crack? Also a 15" MBP.

  6. #6
    Cracked trackpad on Macbook Pro

    Member Since
    Nov 13, 2009
    Posts
    4

  7. #7
    Cracked trackpad on Macbook Pro
    Calijoefornia's Avatar
    Member Since
    Jul 19, 2009
    Location
    Massachusetts
    Posts
    121
    I would think that should be covered under the one year complimentary applecare deal. If there isn't any other damage to your computer, then there should be no discrepancies. Besides, Apple must know by now that these things are going to happen to a thin piece of glass that is the point and click for your whole computer. No matter what the 30 day deal says, your computer is still covered for the first year.

  8. #8
    Cracked trackpad on Macbook Pro

    Member Since
    Nov 13, 2009
    Posts
    4
    Just like they initially covered all those cracked white macbooks?

  9. #9
    Cracked trackpad on Macbook Pro
    iggibar's Avatar
    Member Since
    Apr 20, 2009
    Location
    C-Town
    Posts
    4,071
    Specs:
    Mac Pro 4.1 15" MBP. 13" MBP. 17" PB. Power Mac G5. Galaxy Note 4 160gb*
    Sorry, I'm not trying to be mean or anything, but I don't buy that it broke under, "normal use." I tried to see it myself, because I believed my suspicions, and it wouldn't budge! The glass part of the trackpad is only the top part that you can feel. There are 4 more layers under that, which includes a sheet of metal. It is sturdy enough that when you tap on a corner, the whole thing moves without flexing. The only way I could see it braking is if someone got mad and pounded on it.

    I think the best bet will be to buy it, as you have done, and talk KINDLY to the apple store to help you with the price of labor so they can fix it. I know they can adjust prices. If you do this yourself, you will void your warranty! Have piece of mind and let them do it, because they are not that easy to work on.

  10. #10
    Cracked trackpad on Macbook Pro

    Member Since
    Nov 13, 2009
    Posts
    4
    Normal use, no kidding. And it is a hairline crack, not a an impact crack. I have the Best Buy accident insurance so I get it fixed free either way.

  11. #11
    Cracked trackpad on Macbook Pro

    Member Since
    Nov 30, 2009
    Posts
    34
    Specs:
    Macbook Pro 15", 2.8Ghz, 4gb, 500gb
    No way. I have never heard of this. And if it was an issue, Apple would have to cover it. Trackpads just don't crack for no reason.

  12. #12
    Cracked trackpad on Macbook Pro

    Member Since
    Oct 18, 2008
    Posts
    151
    Just like they said the white macbooks didn't just crack for no reason......And then they decided 2 start covering it. Just saying sometimes things break in ways that we wouldn't believe just being normal use but it does happen. Anything and everything can be defective.

  13. #13
    Cracked trackpad on Macbook Pro

    Member Since
    Mar 29, 2012
    Posts
    1
    I need help
    Hello everybody!
    I've bought Macbook pro, last year in September, I've told my friend he should buy the same. I've got mine from US (California), he bought in Italy, his trackpad broke down, it looks like crack, he says he wasn't violent, nor did he pushed hard. Since it's been only 2 weeks since he bought laptop it has guaranty, right? Guess what they've told him:

    Gireesh: I apologize for the delay caused. I have reviewed the images and I see that this issue is not covered as the the track pad damage is an accidental damage.

    They've also gave him case number, what shall he do? Oh and Macbook pro usually coast here costs alot more than in US...

  14. #14
    Cracked trackpad on Macbook Pro

    Member Since
    May 08, 2012
    Posts
    2
    hairline cracks from gentle use.
    Quote Originally Posted by theory2 View Post
    Normal use, no kidding. And it is a hairline crack, not a an impact crack. I have the Best Buy accident insurance so I get it fixed free either way.
    I have a 15 month old MacBook Pro. I was just using my computer and the mouse pad cracked (hairline) in the left upper corner under gentle pressure from my finger tips.

    I have AppleCare, so when I called the local store today they said to make an appointment with the Genius Bar and they will fix it or give me a new computer.

    My guess is that this problem is fairly common.


    b.t.w.
    I am in California, not Euro at this time.

  15. #15
    Cracked trackpad on Macbook Pro

    Member Since
    May 05, 2009
    Posts
    256
    Specs:
    MacBook Pro with Retina Display: Core i7 2.3GHz, 16GB, 256GB, Mountain Lion
    Can someone post a picture of theirs that is cracked. I have seen screens on other laptops crack on their own, usually because of heat. I know the battery is underneath the trackpad, this may be the issue. If I was able to see a picture, I could tell you if the crack is from pressure (does not matter how much) or from "normal use".

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