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-   -   new macbook pro 15" display woes (http://www.mac-forums.com/forums/apple-notebooks/174055-new-macbook-pro-15-display-woes.html)

niloym 11-01-2009 01:17 AM

new macbook pro 15" display woes
 
Sometimes the display acts weird:
http://graphics.stanford.edu/~niloy/apple/pic1.jpg
http://graphics.stanford.edu/~niloy/apple/pic2.jpg

Then it goes away after sometime, only to come back later. Any clue? Shall I send back the notebook -- anyone with experience? Shall I get a ticket before sending back the notebook (cant visit a store in person).

the notebook is less than a week old!

ImageX 11-01-2009 02:14 AM

Call Apple and explain to them what you're experiencing. They will more than likely have you send it back to have the screen replaced if they can't pinpoint a hardware/software issue. Good luck.

TattooedMac 11-01-2009 02:36 AM

Yep if its only a week old the next call i make would be Apple as ImageX has mentioned. Then they can make the judgment. Mind you if needs to be sent away you could have no Mac for a cpl of weeks even if they do say a 7 day turn around.

Cheers

dtravis7 11-01-2009 02:44 AM

If there is an Apple Store close I would take it in, or call like the others have suggested. Looks like the display panel is defective of the cable loose.

niloym 11-01-2009 03:04 AM

thanks guys. i already have a task number, and hopefully will get to the apple guys tomorrow when they open. unfortunately there is no store around, so i have to send in the laptop. didnt expect from apple!


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