Results 1 to 2 of 2
  1. #1

    Member Since
    Sep 28, 2007
    Seattle, WA
    MacBook Pro 17" Hi-Def/2GB RAM/250GB HD // iPhone 3Gs 16GB // iPod Classic 80GB
    MacBook Pro repairs, and Apple Stores
    The SuperDrive on my MBP died, and I took it to one of the local Apple Stores on Friday. They checked, saw that yeah, it was dead (DVD movie ejected; blank DVD-ROM not recognized; music CD ejected), and took it in for repairs.

    Apparently they didn't have that model of SuperDrive in stock, and it arrived yesterday.

    Is it normal for them to not keep stock of things like that in stock? Is it always their policy to take the machine in order to hold onto it until the stock comes in, instead of saying they need to order so the machine can be used until the parts are actually there and ready to be used?

    Another issue is that my workplace blocks the Apple Support page (not anything ELSE, just support), and the repair status page doesn't work very well on my iPhone, so checking on this is ....interesting.

    My MBP is my main machine for everything and I would like it back; if they'd told me they had to wait for parts, I wouldn't be irritated. (and I went to the first option I had for scheduling, too... well, second, but a 3AM appointment at the 59th Street store isn't really viable if I want to do anything at all the next day.)
    I was given the choice between creativity and sanity. I chose.... waffles!

  2. #2

    deus_ex_machina's Avatar
    Member Since
    Aug 06, 2004
    2GHz Mac Mini 2GB RAM 160GB 10.6.2 | MDD DP 1.25GHz G4 1.5GB RAM 10.4.11 | 233MHz iMac G3 10.3.9
    I haven't taken mine in to an Apple Store for repair, but if they're so backed up they scheduled an appointment at 3AM, they've got more problems than you think!

    The apple tech at work never seems to have parts either - he can only order parts if he has the serials or the machines in to work on them, so go figure.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Mac Pro no longer available from European Online Apple Stores
    By OneMoreThing... in forum Apple Rumors and Reports
    Replies: 1
    Last Post: 02-20-2013, 03:15 PM
  2. Component level repairs on macbook -pro -air ect
    By MacGuys in forum Apple Notebooks
    Replies: 2
    Last Post: 01-07-2012, 07:20 AM
  3. Replies: 0
    Last Post: 07-19-2011, 06:03 AM
  4. Macbook Pro (A1151) Upgrades/Repairs
    By whupass in forum Apple Notebooks
    Replies: 1
    Last Post: 03-13-2011, 06:17 AM
  5. Macbook Pro Repairs needed...I need help
    By joeyc in forum Apple Notebooks
    Replies: 3
    Last Post: 09-24-2007, 04:17 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts