New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

Start a Discussion

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

MacBook Pro - MacBook Pro repairs, and Apple Stores

Post Reply New Thread Subscribe

Thread Tools

Member Since: Sep 28, 2007
Location: Seattle, WA
Posts: 43
mephron is on a distinguished road
Mac Specs: MacBook Pro 17" Hi-Def/2GB RAM/250GB HD // iPhone 3Gs 16GB // iPod Classic 80GB

mephron is offline
The SuperDrive on my MBP died, and I took it to one of the local Apple Stores on Friday. They checked, saw that yeah, it was dead (DVD movie ejected; blank DVD-ROM not recognized; music CD ejected), and took it in for repairs.

Apparently they didn't have that model of SuperDrive in stock, and it arrived yesterday.

Is it normal for them to not keep stock of things like that in stock? Is it always their policy to take the machine in order to hold onto it until the stock comes in, instead of saying they need to order so the machine can be used until the parts are actually there and ready to be used?

Another issue is that my workplace blocks the Apple Support page (not anything ELSE, just support), and the repair status page doesn't work very well on my iPhone, so checking on this is ....interesting.

My MBP is my main machine for everything and I would like it back; if they'd told me they had to wait for parts, I wouldn't be irritated. (and I went to the first option I had for scheduling, too... well, second, but a 3AM appointment at the 59th Street store isn't really viable if I want to do anything at all the next day.)

I was given the choice between creativity and sanity. I chose.... waffles!
QUOTE Thanks

deus_ex_machina's Avatar
Member Since: Aug 06, 2004
Location: Tejas
Posts: 1,713
deus_ex_machina is just really nicedeus_ex_machina is just really nicedeus_ex_machina is just really nicedeus_ex_machina is just really nicedeus_ex_machina is just really nice
Mac Specs: 2GHz Mac Mini 2GB RAM 160GB 10.6.2 | MDD DP 1.25GHz G4 1.5GB RAM 10.4.11 | 233MHz iMac G3 10.3.9

deus_ex_machina is offline
I haven't taken mine in to an Apple Store for repair, but if they're so backed up they scheduled an appointment at 3AM, they've got more problems than you think!

The apple tech at work never seems to have parts either - he can only order parts if he has the serials or the machines in to work on them, so go figure.
QUOTE Thanks

Post Reply New Thread Subscribe

« Laptop acting a little funny ever since arriving in Europe from US.. | Salvaging a notebook hard drive »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread Starter
Last Post
How many Apple techs does it take to fix a MacBook? dougnewman Apple Notebooks 8 11-09-2008 01:18 PM
Lowest price for macbook & Macbook Pro LCD Johnmg Apple Notebooks 0 10-09-2008 04:56 PM
Switching from MacBook Pro to MacBook Osiris22x Schweb's Lounge 12 01-25-2007 04:39 AM

All times are GMT -4. The time now is 11:59 PM.

Powered by vBulletin
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.

Welcome to

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!

(4 digit year)

Already a member?