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  1. #1


    Member Since
    Oct 02, 2009
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    2
    Macbook's topcase has a crack?
    okay. so today i found out my macbook's topcase has a crack. this isn't the first time that it happened (actually this is the second time), and i'm not at all that worried about warranty because my 1 year hasn't finished yet. what i'm curious about is if they will fix it. i'm not sure but i think remember hearing this guy (i'm kind of the eavesdropper, haha) in the AppleCare store talking to another customer about how hard it will be if a Mac (hardware-wise) is broken. but in contrast to that, i have gotten it fixed once. but will they fix it again for the second time?

  2. #2

    DanFlan's Avatar
    Member Since
    Sep 27, 2009
    Location
    Canada
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    Specs:
    15 Inch MacBook Pro. 2.4 GHz. 2GB RAM. 250GB Hardrive.
    I have not had much experience dealing with Applecare but I would think that as long as your warranty is not expired, and you say it isn't, than they should fix it no questions asked.
    "60% of the time it works, every time."
    - Brian Fantana

  3. #3

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
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    34,534
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by Ongiel View Post
    okay. so today i found out my macbook's topcase has a crack. this isn't the first time that it happened (actually this is the second time), and i'm not at all that worried about warranty because my 1 year hasn't finished yet. what i'm curious about is if they will fix it. i'm not sure but i think remember hearing this guy (i'm kind of the eavesdropper, haha) in the AppleCare store talking to another customer about how hard it will be if a Mac (hardware-wise) is broken. but in contrast to that, i have gotten it fixed once. but will they fix it again for the second time?
    Here's an article from April, 2009 concerning MacBook case cracks:

    Apple to Repair Cracked White MacBooks

    It states that:

    "Apple has expanded the repairs it will cover to include cracks on the bottom of the white MacBook as well. Additionally, Apple is informing its service partners that repairs for cracked cases on white MacBooks that are out of warranty will also be covered."

    Here's a 2nd article as well which repeats pretty much the same info:

    Apple tweaks warranty policy on MacBook cracks - Ars Technica

    Hope this helps,

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  4. #4


    Member Since
    Oct 02, 2009
    Posts
    2
    @Nick and Dan: okay. i'll be on my way to the AppleCare center soon then. Thanks for the info.

  5. #5

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    34,534
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by Ongiel View Post
    @Nick and Dan: okay. i'll be on my way to the AppleCare center soon then. Thanks for the info.
    Please stop back in, and let us know how things went. It's very possible some other folks may be in the same boat as you...and would appreciate learning from your experience.

    Good luck,

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  6. #6

    DanFlan's Avatar
    Member Since
    Sep 27, 2009
    Location
    Canada
    Posts
    133
    Specs:
    15 Inch MacBook Pro. 2.4 GHz. 2GB RAM. 250GB Hardrive.
    Good luck with the repairs. Remember to take care of your precious Mac! lol
    "60% of the time it works, every time."
    - Brian Fantana

  7. #7


    Member Since
    Oct 09, 2009
    Posts
    4
    I had a crack on the lower right side, just to the right of the mousepad. I went into the store and they had it fixed in a couple of hours. I live about an hour from the apple store, but it was well worth the trip.
    It looks like they had to replace the entire keyboard. However, with apple care, there was no charge.

  8. #8

    Chimpur's Avatar
    Member Since
    Jan 18, 2007
    Location
    Burlington
    Posts
    413
    Specs:
    See Signature
    Just dont do what i did. I took it apart myself and broke the keyboards connection to the logic board.
    Mac Mini (Late 2009) 2.53GHz C2D, 4GB Ram, 320GB HDD
    Macbook (Original-Black) 2GHz CD, 2GB Ram, 320GB HDD

  9. #9

    Sur3Mac's Avatar
    Member Since
    Aug 03, 2009
    Location
    The Netherlands
    Posts
    1,563
    Specs:
    Late 2011 MBP 13" i5/16GB RAM,Early 2007 MB white 13", 2x TV 3rd Gen, ᣦ
    By all means... don't do what he did!!

    No offense Chimpur, how did that make you feel??
    Honest answer plz.

  10. #10


    Member Since
    Oct 17, 2009
    Posts
    1
    Quote Originally Posted by pigoo3 View Post
    Here's an article from April, 2009 concerning MacBook case cracks:

    Apple to Repair Cracked White MacBooks

    It states that:

    "Apple has expanded the repairs it will cover to include cracks on the bottom of the white MacBook as well. Additionally, Apple is informing its service partners that repairs for cracked cases on white MacBooks that are out of warranty will also be covered."

    Here's a 2nd article as well which repeats pretty much the same info:

    Apple tweaks warranty policy on MacBook cracks - Ars Technica

    Hope this helps,

    - Nick
    I bought my macbook just over a year ago and have also had some issues with the case cracking. Unfortunately I didn't have the extended warranty but I went in to a apple service provider last week after having read these articles. When I asked the tech about it he said that apple no longer offers to fix this problem. I then asked if they would fix it if it was still under warranty. He said no to this as well. I am not sure if this guy was just full of it or if apple has actually stopped fixing the cracks.

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