New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

MacBook - Macbook's topcase has a crack?


Post Reply New Thread Subscribe

 
Thread Tools
Ongiel

 
Member Since: Oct 02, 2009
Posts: 2
Ongiel is on a distinguished road

Ongiel is offline
okay. so today i found out my macbook's topcase has a crack. this isn't the first time that it happened (actually this is the second time), and i'm not at all that worried about warranty because my 1 year hasn't finished yet. what i'm curious about is if they will fix it. i'm not sure but i think remember hearing this guy (i'm kind of the eavesdropper, haha) in the AppleCare store talking to another customer about how hard it will be if a Mac (hardware-wise) is broken. but in contrast to that, i have gotten it fixed once. but will they fix it again for the second time?
QUOTE Thanks
DanFlan

 
DanFlan's Avatar
 
Member Since: Sep 27, 2009
Location: Canada
Posts: 133
DanFlan is on a distinguished road
Mac Specs: 15 Inch MacBook Pro. 2.4 GHz. 2GB RAM. 250GB Hardrive.

DanFlan is offline
I have not had much experience dealing with Applecare but I would think that as long as your warranty is not expired, and you say it isn't, than they should fix it no questions asked.

"60% of the time it works, every time."
- Brian Fantana
QUOTE Thanks
pigoo3

 
pigoo3's Avatar
 
Member Since: May 20, 2008
Location: U.S.
Posts: 26,622
pigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond repute
Mac Specs: 13" MB 2.4ghz, 2gig ram, OS 10.7.5

pigoo3 is offline
Quote:
Originally Posted by Ongiel View Post
okay. so today i found out my macbook's topcase has a crack. this isn't the first time that it happened (actually this is the second time), and i'm not at all that worried about warranty because my 1 year hasn't finished yet. what i'm curious about is if they will fix it. i'm not sure but i think remember hearing this guy (i'm kind of the eavesdropper, haha) in the AppleCare store talking to another customer about how hard it will be if a Mac (hardware-wise) is broken. but in contrast to that, i have gotten it fixed once. but will they fix it again for the second time?
Here's an article from April, 2009 concerning MacBook case cracks:

Apple to Repair Cracked White MacBooks

It states that:

"Apple has expanded the repairs it will cover to include cracks on the bottom of the white MacBook as well. Additionally, Apple is informing its service partners that repairs for cracked cases on white MacBooks that are out of warranty will also be covered."

Here's a 2nd article as well which repeats pretty much the same info:

Apple tweaks warranty policy on MacBook cracks - Ars Technica

Hope this helps,

- Nick

- Computer slow, too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some speedup tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
- Apple Battery Info. Battery
QUOTE Thanks
Ongiel

 
Member Since: Oct 02, 2009
Posts: 2
Ongiel is on a distinguished road

Ongiel is offline
@Nick and Dan: okay. i'll be on my way to the AppleCare center soon then. Thanks for the info.
QUOTE Thanks
pigoo3

 
pigoo3's Avatar
 
Member Since: May 20, 2008
Location: U.S.
Posts: 26,622
pigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond repute
Mac Specs: 13" MB 2.4ghz, 2gig ram, OS 10.7.5

pigoo3 is offline
Quote:
Originally Posted by Ongiel View Post
@Nick and Dan: okay. i'll be on my way to the AppleCare center soon then. Thanks for the info.
Please stop back in, and let us know how things went. It's very possible some other folks may be in the same boat as you...and would appreciate learning from your experience.

Good luck,

- Nick

- Computer slow, too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some speedup tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
- Apple Battery Info. Battery
QUOTE Thanks
DanFlan

 
DanFlan's Avatar
 
Member Since: Sep 27, 2009
Location: Canada
Posts: 133
DanFlan is on a distinguished road
Mac Specs: 15 Inch MacBook Pro. 2.4 GHz. 2GB RAM. 250GB Hardrive.

DanFlan is offline
Good luck with the repairs. Remember to take care of your precious Mac! lol

"60% of the time it works, every time."
- Brian Fantana
QUOTE Thanks
luvindzine

 
Member Since: Oct 09, 2009
Posts: 4
luvindzine is on a distinguished road

luvindzine is offline
I had a crack on the lower right side, just to the right of the mousepad. I went into the store and they had it fixed in a couple of hours. I live about an hour from the apple store, but it was well worth the trip.
It looks like they had to replace the entire keyboard. However, with apple care, there was no charge.
QUOTE Thanks
Chimpur

 
Chimpur's Avatar
 
Member Since: Jan 18, 2007
Location: Burlington
Posts: 413
Chimpur is on a distinguished road
Mac Specs: See Signature

Chimpur is offline
Just dont do what i did. I took it apart myself and broke the keyboards connection to the logic board.

Mac Mini (Late 2009) 2.53GHz C2D, 4GB Ram, 320GB HDD
Macbook (Original-Black) 2GHz CD, 2GB Ram, 320GB HDD
QUOTE Thanks
Sur3Mac

 
Sur3Mac's Avatar
 
Member Since: Aug 03, 2009
Location: The Netherlands
Posts: 1,563
Sur3Mac is a jewel in the roughSur3Mac is a jewel in the roughSur3Mac is a jewel in the rough
Mac Specs: Late 2011 MBP 13" i5/16GB RAM,Early 2007 MB white 13", 2x TV 3rd Gen, ᣦ

Sur3Mac is offline
By all means... don't do what he did!!

No offense Chimpur, how did that make you feel??
Honest answer plz.

QUOTE Thanks
kirstent

 
Member Since: Oct 17, 2009
Posts: 1
kirstent is on a distinguished road

kirstent is offline
Quote:
Originally Posted by pigoo3 View Post
Here's an article from April, 2009 concerning MacBook case cracks:

Apple to Repair Cracked White MacBooks

It states that:

"Apple has expanded the repairs it will cover to include cracks on the bottom of the white MacBook as well. Additionally, Apple is informing its service partners that repairs for cracked cases on white MacBooks that are out of warranty will also be covered."

Here's a 2nd article as well which repeats pretty much the same info:

Apple tweaks warranty policy on MacBook cracks - Ars Technica

Hope this helps,

- Nick
I bought my macbook just over a year ago and have also had some issues with the case cracking. Unfortunately I didn't have the extended warranty but I went in to a apple service provider last week after having read these articles. When I asked the tech about it he said that apple no longer offers to fix this problem. I then asked if they would fix it if it was still under warranty. He said no to this as well. I am not sure if this guy was just full of it or if apple has actually stopped fixing the cracks.
QUOTE Thanks

Post Reply New Thread Subscribe


« can I fake VRAM? | Disc drive won't accept/read any DVD's »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
Common failure mode for wetted Macbooks cgallery Apple Notebooks 9 03-26-2011 07:58 PM
Apple confirms 2008 Macbooks defective, Refuses to repair or preform recall! CM07451 Apple Notebooks 7 12-03-2009 09:23 AM
Are macbooks worth it? runback22 Switcher Hangout 19 07-14-2009 01:53 PM
i broke my topcase cable danaccster Apple Notebooks 1 06-29-2009 11:01 PM
macbooks running 4gb proxy Apple Notebooks 4 11-14-2007 11:12 AM

All times are GMT -4. The time now is 12:58 AM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?