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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

MacBook Pro - MacBook Pro Lemon Law


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airwalk331

 
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I have a MacBook Pro and will be bringing it in for the same problem for the 3rd time now.

It's a graphical issue that has to do with the motherboard and/or the graphics card and so Apple replaces it.

My question is this: If this is the 3rd time I'm bringing it in for this same problem, am I entitled to a new computer via the lemon law of California?? (I have 1 more year on my applecare for my macbook pro)

This is a problem because I can't keep bringing my computer in and leaving it with them for 3-5 days every 3-4 months.

Does anyone know anything about the lemon law?
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tcphoto

 
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I pushed Apple to replace an old Powerbook G4 because it would be cheaper for them rather than continuing the repairs. I would suggest calling Customer Relations and discussing the situation with them.

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D3v1L80Y

 
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Quote:
Originally Posted by airwalk331 View Post
I have a MacBook Pro and will be bringing it in for the same problem for the 3rd time now.
My question is this: If this is the 3rd time I'm bringing it in for this same problem, am I entitled to a new computer via the lemon law of California??
No, there is nothing that states a manufacturer has to give you a new item.
Repair is always an option. Replacement doesn't have to mean a brand-new computer, either. It would be perfectly fine for them to give you a refurbished system, under the CA Lemon Law.

Basically, all it does state is that a consumer is protected from any expense that might be incurred while having a warranty-covered product replaced or repaired, no matter how many times it needs it (while under warranty).

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Quote:
Originally Posted by airwalk331 View Post
I have a MacBook Pro and will be bringing it in for the same problem for the 3rd time now.

It's a graphical issue that has to do with the motherboard and/or the graphics card and so Apple replaces it.

My question is this: If this is the 3rd time I'm bringing it in for this same problem, am I entitled to a new computer via the lemon law of California?? (I have 1 more year on my applecare for my macbook pro)

This is a problem because I can't keep bringing my computer in and leaving it with them for 3-5 days every 3-4 months.

Does anyone know anything about the lemon law?
Apple is usually pretty fair about replacement laptops. If the repairs are approaching the point where it's cheaper to get a new one...make sure they are aware of this...and press them on it!

- Nick
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