New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

MacBook Pro - MBP battery and Apple Care


Post Reply New Thread Subscribe

 
Thread Tools
Leeds United FC

 
Leeds United FC's Avatar
 
Member Since: Jul 30, 2008
Location: Leeds, England
Posts: 28
Leeds United FC is an unknown at this point
Mac Specs: MBP 2.4

Leeds United FC is offline
Hi folks, quick question.

I recently had the battery on my MBP replaced, because it had 'died'. It simply wouldn't charge. There was no problem getting it replaced at the Apple reseller in Leeds as it was still in the original 12 month warranty period.

However, as it happened once already, I'm concerned that it will happen again. (Sod's first Law - if it'll happen to anyone, it'll happen to ME!).

Sooooo, does the extended Apple Care I bought for my MBP also cover the battery? I've read conflicting reports on various forums (fora?) that Apple Care does/does NOT cover the battery. Does anyone know for sure?

Thanks in advance for any replies.
QUOTE Thanks
DragonLance

 
Member Since: Aug 18, 2009
Location: UK/Belgium
Posts: 157
DragonLance is an unknown at this point

DragonLance is offline
Apple - Legal - Service Products - AppleCare Protection Plan (worldwide)
http://images.apple.com/legal/applec...Plan_EU_en.pdf (England)

the bit you'll be interested in:

b. Limitations The Plan does not cover:
(ix) Consumable parts, such as batteries, except in respect of battery coverage under APP for
iPod or unless failure has occurred due to a defect in materials and workmanship;

Waiting for the game that takes full advantage of a 124bit, 3.5GHz, 8-core, 64Gig-RAM system.
QUOTE Thanks
pigoo3

 
pigoo3's Avatar
 
Member Since: May 20, 2008
Location: U.S.
Posts: 27,758
pigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond repute
Mac Specs: 13" MB 2.4ghz, 2gig ram, OS 10.7.5

pigoo3 is offline
Quote:
Originally Posted by Leeds United FC View Post
I recently had the battery on my MBP replaced, because it had 'died'. It simply wouldn't charge. There was no problem getting it replaced at the Apple reseller in Leeds as it was still in the original 12 month warranty period.

Sooooo, does the extended Apple Care I bought for my MBP also cover the battery?
Like "DragonLance" already mentioned...Apple considers a laptop battery a "consumable" and thus is not covered under the warranty...unless the battery can be proven to be defective in some way.

Unless there were some special circumstances regarding your old battery...I am very very surprised Apple gave you a free replacement battery.

So as already said...NO...technically speaking the warranty is not supposed to cover the battery.

- Nick
QUOTE Thanks
Leeds United FC

 
Leeds United FC's Avatar
 
Member Since: Jul 30, 2008
Location: Leeds, England
Posts: 28
Leeds United FC is an unknown at this point
Mac Specs: MBP 2.4

Leeds United FC is offline
Quote:
Originally Posted by pigoo3 View Post
Like "DragonLance" already mentioned...Apple considers a laptop battery a "consumable" and thus is not covered under the warranty...unless the battery can be proven to be defective in some way.

Unless there were some special circumstances regarding your old battery...I am very very surprised Apple gave you a free replacement battery.

So as already said...NO...technically speaking the warranty is not supposed to cover the battery.

- Nick
Well, I'm sorry.
But a computer that costs 1200 SHOULD have a battery that lasts for more than 12 months.

Apple obviously don't agree with you - that's why they changed it.

If it's NOT covered by AC, then fair enough. But you obviously don't have a clue.
QUOTE Thanks
Eric559

 
Eric559's Avatar
 
Member Since: Jul 18, 2007
Location: Central California
Posts: 3,185
Eric559 is a glorious beacon of lightEric559 is a glorious beacon of lightEric559 is a glorious beacon of lightEric559 is a glorious beacon of lightEric559 is a glorious beacon of lightEric559 is a glorious beacon of light
Mac Specs: 2.16GHz C2D MacBook w/ 2GB RAM & 120GB HD. HTC Droid Incredible.

Eric559 is offline
Quote:
Originally Posted by Leeds United FC View Post
Well, I'm sorry.
But a computer that costs 1200 SHOULD have a battery that lasts for more than 12 months.

Apple obviously don't agree with you - that's why they changed it.

If it's NOT covered by AC, then fair enough. But you obviously don't have a clue.
Okay calm down now...

They shouldn't of replaced your battery if they went by what the warranty says. Since it was such a short time frame that the battery went bad it must have been a manufacture defect...

You have had your question answered and that is Apple Care does NOT cover the battery.

Thanks.

Member Of The Month for December '08.
It's only the internet!
QUOTE Thanks
vansmith

 
vansmith's Avatar
 
Member Since: Oct 19, 2008
Location: Toronto
Posts: 18,194
vansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond reputevansmith has a reputation beyond repute
Mac Specs: 2012 13" MBP (2.5 i5, 8GB)

vansmith is offline
Quote:
Originally Posted by Leeds United FC View Post
But a computer that costs £1200 SHOULD have a battery that lasts for more than 12 months.
You're right, it should but cost doesn't preclude things from going wrong. In other words, just because something is expensive doesn't mean that it will work forever perfectly. Manufacturing defects come in all shapes and sizes and nothing is immune to this fact. This is why there's a 12 month warranty and Apple Care. If quality was correlated to cost, Macs wouldn't need a warranty by your logic. Would you buy an expensive machine if it had no warranty whatsoever?

Important Links: Community Guidelines : Use the reputation system if you've been helped.
M-F Blog :: Write for the blog
Writing a Quality Post
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 40,820
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, Yosemite

chscag is offline
Quote:
Sooooo, does the extended Apple Care I bought for my MBP also cover the battery? I've read conflicting reports on various forums (fora?) that Apple Care does/does NOT cover the battery. Does anyone know for sure?
Apple will generally replace a battery that is defective during the original 12 month warranty - which is why they gave you a new one.

However, your question was regarding Apple Care and the answer you were given is correct. It is not covered. And that's what Nick told you. If you don't like the answer, I suggest you take it up with Apple UK.

Regards.
QUOTE Thanks
Leeds United FC

 
Leeds United FC's Avatar
 
Member Since: Jul 30, 2008
Location: Leeds, England
Posts: 28
Leeds United FC is an unknown at this point
Mac Specs: MBP 2.4

Leeds United FC is offline
I guess I should have checked with Apple first
Your one-year warranty includes replacement coverage for a defective battery. You can extend your replacement coverage for a defective battery to three years from the date of your notebook purchase with the AppleCare Protection Plan

Thanks for all the replies anyway - even the ones that were BS

I'll go with what Apple says.
QUOTE Thanks
pigoo3

 
pigoo3's Avatar
 
Member Since: May 20, 2008
Location: U.S.
Posts: 27,758
pigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond reputepigoo3 has a reputation beyond repute
Mac Specs: 13" MB 2.4ghz, 2gig ram, OS 10.7.5

pigoo3 is offline
Quote:
Originally Posted by Leeds United FC View Post

Thanks for all the replies anyway - even the ones that were BS
I'm not really sure what the confusion is here.

"DragonLance" above provided a link to Apple's website with their DETAILED explanation of what is & what isn't covered by the warranty.

Apple's well known policy on batteries is...they are a "consumable" item, and as such are not covered under the warranty...UNLESS...it can be shown the battery is/was defective in some way.

If you actually did speak with someone from Apple...their interpretation of the warranty/Applecare does not seem to be consistent with what is stated on the website.

Please don't argue with us...we are only presenting you with information that Apple has made publicly available via their website.

You should also understand that we see battery issues & questions like yours posted on this website probably at least 10 times/week if not more! Your situation is nothing special. So we are well versed on how Apple handles battery situations!!!

In any case...hey I'll be the first guy to congratulate you on getting your first battery replaced for free. But don't be surprised the next time you try to get a battery replaced under warranty...and they don't do it.

- Nick
QUOTE Thanks
Eric559

 
Eric559's Avatar
 
Member Since: Jul 18, 2007
Location: Central California
Posts: 3,185
Eric559 is a glorious beacon of lightEric559 is a glorious beacon of lightEric559 is a glorious beacon of lightEric559 is a glorious beacon of lightEric559 is a glorious beacon of lightEric559 is a glorious beacon of light
Mac Specs: 2.16GHz C2D MacBook w/ 2GB RAM & 120GB HD. HTC Droid Incredible.

Eric559 is offline
Quote:
Originally Posted by Leeds United FC View Post
I guess I should have checked with Apple first
Please do next time.

Member Of The Month for December '08.
It's only the internet!
QUOTE Thanks
Sur3Mac

 
Sur3Mac's Avatar
 
Member Since: Aug 03, 2009
Location: The Netherlands
Posts: 1,563
Sur3Mac is a jewel in the roughSur3Mac is a jewel in the roughSur3Mac is a jewel in the rough
Mac Specs: Late 2011 MBP 13" i5/16GB RAM,Early 2007 MB white 13", 2x TV 3rd Gen, ᣦ

Sur3Mac is offline
Quote:
Originally Posted by Leeds United FC View Post

If it's NOT covered by AC, then fair enough. But you obviously don't have a clue.
And that's why you're coming here asking...

I think you'll find that all of the above posters with the exeption of you and me could actually be able to give you som real, bonafide and wholesome help on this forum, so asking someone for help and then stating that they don't have a clue... well should I go on?

QUOTE Thanks

Post Reply New Thread Subscribe


« keyboard and trackpad not recognized | CD spiting out mbp »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
MBP 15 Inch - battery question? tarheel Apple Notebooks 0 08-14-2009 11:30 AM
Need your opinion... about the battery replacement policy of Apple comsky Apple Notebooks 5 04-29-2009 06:56 AM

All times are GMT -4. The time now is 11:33 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?