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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

MacBook - Applecare protection plan problems


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Capitalcrew

 
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Not sure where to post this. Mods, feel free to move it if you wish.

Mine didn't come with a registration number in the box. I bought it over a year ago. I don't know what to do, and I'm pretty upset. Anyone have any idea what I should do or where I can get the registration number? No, I didn't lose it. I just now opened the box, it was not in there.

I bought an apple product hoping to avoid crap like this.
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mdfuller

 
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Huh? You have to register the product with AppleCare within the first year as that is when the original warranty is up. How in the world is this Apple's fault?
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Capitalcrew

 
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1st I was never told I had to register anything with apple until I started to look through everything today after my case cracked from nothing more than usual use. That in itself is pathetic.

2nd, its apples fault because THERE IS NO REGISTRATION NUMBER IN MY PLAN. It wouldn't matter if I had tried to do it last month when it was still within the year, because I don't have the number I need.
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Eric559

 
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You should of opened it when you first got it. Then you could of saw that it was missing and you could of returned it.

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mdfuller

 
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So you think the magical AppleCare registration ferry took care of everything? So you opened the box and there was nothing in it or just not the registration info? Obviously, if you would have opened it right away and nothing was in it they could have helped you. I am not sure what they can do now. I understand you are frustrated, but it hardly makes Apple "pathetic" as you so nicely put it.
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Quote:
Originally Posted by Capitalcrew View Post
Not sure where to post this. Mods, feel free to move it if you wish.

Mine didn't come with a registration number in the box. I bought it over a year ago. I don't know what to do, and I'm pretty upset. Anyone have any idea what I should do or where I can get the registration number? No, I didn't lose it. I just now opened the box, it was not in there.

I bought an apple product hoping to avoid crap like this.
Are we talking about the 12 Apple Care warranty that comes with an Apple computer when you buy it...or are we talking about the extended Applecare plans that come in the little box?

Thanks,

- Nick
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harrya

 
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I would think if you have the receipt for the Applecare purchase you should be covered. Even if you don't have the receipt the Apple Store you purchased it from should have it on file via your email account.

Why would you buy a box and not open it?
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Oneironaut

 
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I'm pretty sure that there are instructions in the AppleCare box that explains step by step what you need to do. Did you get the plan on ebay or someplace other than an official Apple retailer (in person or on line)?
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If he purchased the machine from an Apple store or from the on line Apple web store, and at the same time purchased Apple care, it was registered automatically. I purchased my machine at an Apple store and bought Apple care at the same time - when I went on line to inquire, it had already been registered by Apple.

Regards.
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wmprice1240

 
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You can check the status of your warranty/Apple care at any time. Simply go to

https://selfsolve.apple.com/GetWarranty.do

and enter your serial number. You can find your serial number from the

About this Mac->More Info-Hardware Overview screen from the Apple menu.

This will at least give your current status and a place to start.
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