Thread: Which Apple store for repair?
07-28-2009, 11:02 PM #1
Which Apple store for repair?
- Member Since
- Jul 28, 2009
The plastic is splitting/cracking along the front edge of the wrist rest of my MacBook. It's out of warranty, but a search of the net seems to indicate this is a common problem. I'm going to bring it to the Apple store to see if they'll fix it free since I see it as a defect in materials and/or manufacturing run.
My question: Where do you think I have the best chance of getting Apple to fix it---at a long established Apple store in a busy shopping area, or at a brand new Apple store in a suburb? (These are the Plaza store in Kansas City and the Lenexa, KS store.) Thanks.
07-28-2009, 11:09 PM #2
07-29-2009, 08:39 AM #3
I would call Apple Care and explain your problem. They will give you a case number and send you a box to ship it in. I just had a hard drive replaced in my MBP at an Apple Store and it took 13 days. It would have been 3-5 if I sent it into a Service Center.
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