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  1. #1


    Member Since
    Sep 06, 2008
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    Specs:
    13" MBP - 2.7 Ghz, Intel Core i7, 8GB RAM.
    Apple's free replacement for White MacBooks
    Since Apple acknowledged that the White MacBooks were prone to cracking, they'll replace the hand rest area for free. My question is: Does that or can it include the trackpad? My cursor is jumpy and I think it might be defective.

  2. #2

    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
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    Since it would seem you are due for a free hand rest replacement anyway, why not take it to Apple and ask about the problem while yer at it?

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
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  3. #3


    Member Since
    May 05, 2009
    Posts
    257
    Specs:
    MacBook Pro with Retina Display: Core i7 2.3GHz, 16GB, 256GB, Mountain Lion
    when they replace the palmrest that includes keyboard and touchpad due to the fact that they are attached with melted plastic to fasten it. so yes.

    also i have heard about this replacement but i am wondering if they will do this on one no longer under applecare. also will they cover the bezel and bottom casing. mine was so bad that it started with the bottom casing(the hinge was slightly misaligned so it did not hit the weak spot. then the bezel cracked right above the groove, then the palmrest got a chip in it last.

  4. #4


    Member Since
    May 19, 2009
    Location
    Charlotte, NC
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    152
    Specs:
    Mac Mini, i5, SSD & 1TB, 8 GB
    My upper case assy was just replaced by apple a month ago. My computer was out of warranty. The Apple tech called it a warranty extension on the case since it is prone to cracking. I took 2 days for my computer to be repaired.
    Mac Mini - 2.5 GHz i5 - 8 GB - 128 GB SSD & 1 TB HD - 2 Apple 23" LCD
    15.4" Unibody MBP - 2 MacBook Airs
    2 iPads, 3 iPhones, 3 iPods, 1 Apple TV

  5. #5

    Eric559's Avatar
    Member Since
    Jul 18, 2007
    Location
    Central California
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    3,185
    Specs:
    2.16GHz C2D MacBook w/ 2GB RAM & 120GB HD. HTC Droid Incredible.
    Yes the keyboard and trackpad is replaced when the palmrest area is replaced. They also will replace the bottom casing if it is cracking now. Before the bottom casing wasn't covered under warranty.

    As for replacing when you are out of warranty, you should give them a call and ask.
    Member Of The Month for December '08.
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  6. #6


    Member Since
    Sep 06, 2008
    Posts
    784
    Specs:
    13" MBP - 2.7 Ghz, Intel Core i7, 8GB RAM.
    What are the chances they'll have a hand rest part to replace that day? Is it common or will I have to leave it for a few days?

  7. #7

    Eric559's Avatar
    Member Since
    Jul 18, 2007
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    Specs:
    2.16GHz C2D MacBook w/ 2GB RAM & 120GB HD. HTC Droid Incredible.
    Quote Originally Posted by rsherid View Post
    What are the chances they'll have a hand rest part to replace that day? Is it common or will I have to leave it for a few days?
    Again you will have to call the store and ask. Some have it in stock and others may not. I had to wait a day because the part was not in stock. Another time I only had to wait about 30 minutes.
    Member Of The Month for December '08.
    It's only the internet!

  8. #8


    Member Since
    May 04, 2009
    Posts
    59
    Specs:
    Macbook 13" 2.1 GHz
    My MacBook cracked a couple of weeks ago, it was my first experience with repairs at Apple - they replaced the bottom case, the keyboard, palmrest, trackpad and of course the bottom case. In a day.

  9. #9


    Member Since
    Sep 06, 2008
    Posts
    784
    Specs:
    13" MBP - 2.7 Ghz, Intel Core i7, 8GB RAM.
    If it includes a new keyboard, does that mean it'll fix the Caps Lock Key, which seems to stick all the time? I read somewhere that it was done so on purpose as part of the design, but it's a pain.

  10. #10

    Mactime's Avatar
    Member Since
    Dec 27, 2006
    Location
    Vancouver BC, Canada
    Posts
    149
    Specs:
    White MacBook, Intel Core 2 Duo
    this is great information thank you all.

    I will call and find out too since there is a crack at the armrest and the border around the screen at the top

  11. #11


    Member Since
    Sep 06, 2008
    Posts
    784
    Specs:
    13" MBP - 2.7 Ghz, Intel Core i7, 8GB RAM.
    Last question: Are you guys sure my crack will qualify for this free repair? My crack is just along the edge of the wrist area facing up where you don't often see hairline cracks (hairline cracks are mostly on the glossy lid or side). The wrist area is made of a different material.

    I just want to make sure it's OK before I make the trek to the Apple Store.

  12. #12


    Member Since
    May 19, 2009
    Location
    Charlotte, NC
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    152
    Specs:
    Mac Mini, i5, SSD & 1TB, 8 GB
    Quote Originally Posted by rsherid View Post
    Last question: Are you guys sure my crack will qualify for this free repair? My crack is just along the edge of the wrist area facing up where you don't often see hairline cracks (hairline cracks are mostly on the glossy lid or side). The wrist area is made of a different material.

    I just want to make sure it's OK before I make the trek to the Apple Store.
    I'm sure my computer with the crack in the palm rest was repaired about a month ago. My warranty was expired. I dropped it off on a Thursday and it was ready on Saturday. The tech told me that Apple was granting warranty extensions (case only) for the MacBooks with cracks.
    Mac Mini - 2.5 GHz i5 - 8 GB - 128 GB SSD & 1 TB HD - 2 Apple 23" LCD
    15.4" Unibody MBP - 2 MacBook Airs
    2 iPads, 3 iPhones, 3 iPods, 1 Apple TV

  13. #13

    Eric559's Avatar
    Member Since
    Jul 18, 2007
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    Central California
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    Specs:
    2.16GHz C2D MacBook w/ 2GB RAM & 120GB HD. HTC Droid Incredible.
    Quote Originally Posted by rsherid View Post
    Last question: Are you guys sure my crack will qualify for this free repair? My crack is just along the edge of the wrist area facing up where you don't often see hairline cracks (hairline cracks are mostly on the glossy lid or side). The wrist area is made of a different material.

    I just want to make sure it's OK before I make the trek to the Apple Store.
    That is exactly where my crack was and it got replaced. Good luck.
    Member Of The Month for December '08.
    It's only the internet!

  14. #14


    Member Since
    Sep 06, 2008
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    Specs:
    13" MBP - 2.7 Ghz, Intel Core i7, 8GB RAM.
    Got it fixed yesterday, only took 20 minutes.

  15. #15


    Member Since
    Jan 16, 2008
    Posts
    1
    Hi, my white Macbook cracked also on both sides (bottom right & bottom left), and will have to have the keyboard replaced. I am still under Applecare, but I was wondering whether I could replace my current keyboard (white) with another more resistant compatible one (I would be willing to pay for the 'upgrade'). Since they are 'prone' to cracking, I would find it a bother to have to send it in again in a few months time for the same problem. Has anyone done this? Does anyone have any suggestions in regard to how to avoid it cracking again? Thank you.

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