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Thread: My Options

  1. #1

    Member Since
    Jun 22, 2009
    My Options
    Hello all. Sorry if this is a rookie question but I was just wondering what my options are. My 15-inch Macbook Pro was purchased in October 2006 and I also got the 3 year warranty. I have only had a few problems with it.

    A high pitched grinding noise that appears when i open the lid, and only goes when the lid is pushed all the way back. Last about 5 minutes.

    A full battery is lasting about 25 minutes, and takes a good couple of hours to fully recharge.

    My lid is really loose, and creaks all of the time.

    Sometimes when I close the lid, the laptop restarts itself, and can usually result in work being lost.

    My post is just to get some advice on what I should do. Do i send it to be repaired, or are the problems too minor? Is there any way of getting it replaced?

    Thanks for your time, sorry if any vital information is missing.

  2. #2

    CrimsonRequiem's Avatar
    Member Since
    Jul 24, 2008
    MBP 2.3 Ghz 4GB RAM 860 GB SSD, iMac 3.4 GHz Intel Core i7 32GB RAM, Fusion Drive 1TB
    I don't think those are minor problems at all. You bought the extended warranty for a reason so use it!

  3. #3

    Member Since
    Jun 22, 2009
    Ok so i rang applecare and got a man with a foreign accent who was unable to pronounce 'C's, or 'L's. He totally avoided the problem about my laptop restarting, and concentrated on my battery problem. He said there was nothing they could do about it, which I have no problem with as I have got a good life out of it. But when I asked him about the restarting problem, and the funny noise, he just told me to go to my nearest apple store. Is this common, or is he just passing the responsibility?

  4. #4

    jamessmells's Avatar
    Member Since
    May 18, 2009
    15" MacBook Pro, 2.53GHz, 4GB, Snow Leopard + iPhone 3G
    Normally I get through to Americans?!
    Anyway, I totally agree that you should go to the Apple store. Book yourself in and get it all checked and then (hopefully) fixed!
    Hope your back running soon.

  5. #5

    Member Since
    Jul 09, 2006
    Madison, WI
    13" MBP (2009) 2.26GHz, 160GB, 2GB
    When the hard drive croaked on my iBook a couple years ago (under warranty), I called Apple on Tuesday, had a box from them Wednesday, and had my working computer back Friday. It may have gone this way for me just because there's absolutely no Apple stores within 200 miles of where I live, but it seems like it could potentially be faster to send it to Apple, though I've never had experience going to a store directly. Either way, I would definitely have it fixed. Those are certainly problems worth having fixed under the extended warranty.

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