MacBook Pro - Restarting Problem

AndyMc · AndyMc #1 (**permalink**)

03-21-2009, 02:46 PM

Hey folks, serious problem here, would appreciate any help!

My MBP had been running a bit slow so I decided to restart it. Before it restarted it stalled so I had to hold the power button until it turned off. Now when I turn it on I get a message saying you need to restart your computer. Hold down the power button for several seconds or press the restart button.

I've tried everything I that apple support says but no luck this message just keeps coming up. Its the last gen of MBP and I can't find any of the discs that came with it.

Any help would be great!

vansmith · vansmith #2 (**permalink**)

03-21-2009, 02:53 PM

It sounds as if you are experiencing a kernel panic during startup. I would recommend you try booting into safe mode by following the instructions there (if you want some more info on what to expect with safe mode, check here). Once booted, run disk utility to verify the disk and permissions (repairing either/both if need be). Try that and reboot into normal mode to see if it will work.

AndyMc · AndyMc #3 (**permalink**)

03-21-2009, 03:09 PM

Thanks for the quick reply vansmith, try to boot into safe mode however when I press shift the apple icon comes up but no progress indicator it just goes nito the restart screen again?

louishen · louishen #4 (**permalink**)

03-21-2009, 03:29 PM

have you got the restore disks that originally came with that mac?

AndyMc · AndyMc #5 (**permalink**)

03-21-2009, 06:46 PM

No there lost.

bad.heron · bad.heron #6 (**permalink**)

03-21-2009, 06:59 PM

Not sure if this will be of any use but have you tried pressing the power button to switch it on and then holding Command + Option + P + R until you here the startup sound for the 2nd time?

vansmith · vansmith #7 (**permalink**)

03-21-2009, 06:59 PM

This is going to be a very hard problem to solve if you can't boot at all (safe mode or normal mode) and you have no discs. Can you borrow some discs from someone else?

AndyMc · AndyMc #8 (**permalink**)

03-21-2009, 07:06 PM

I do have a Leopard install disc now actually if thats any use tried it with no luck but maybe I was doing it wrong?

Dub James · Dub James #9 (**permalink**)

03-22-2009, 07:16 AM

Hey all, I have the same problem with my MacBook... I've tried booting into safe mode, and also tried bad.heron's suggestion but I still get the same screen as descibed in the OP's post.

I have the discs that came with the mac, does it look like I'm going to have to reinstall OSX?

bad.heron · bad.heron #10 (**permalink**)

03-22-2009, 07:45 AM

Sounds like you will have to reinstall OS X or take it in to a Apple store to get it looked at?

You can do a Archive and Install which will import your user accounts and home folders but if you have your data backed up do a clean installation.

vansmith · vansmith #11 (**permalink**)

03-22-2009, 10:57 AM

Quote:

Originally Posted by AndyMc

I do have a Leopard install disc now actually if thats any use tried it with no luck but maybe I was doing it wrong?

You can use the Leopard disc to verify and repair your disk if needed. Boot up the disc and open disk utility from the menu.

vansmith #2 (permalink)
Member Since: Oct 19, 2008 Location: Ottawa Posts: 15,328 Mac Specs: 2012 13" MBP (2.5 i5, 8GB)	03-21-2009, 02:53 PM It sounds as if you are experiencing a kernel panic during startup. I would recommend you try booting into safe mode by following the instructions there (if you want some more info on what to expect with safe mode, check here). Once booted, run disk utility to verify the disk and permissions (repairing either/both if need be). Try that and reboot into normal mode to see if it will work. Important Links: Community Guidelines : Use the reputation system if you've been helped. M-F Blog :: Write for the blog :: M-F IRC Channel - Chats every Sunday at 8PM EST.
	QUOTE Thanks

louishen #4 (permalink)
Member Since: Oct 22, 2007 Location: London Posts: 8,654 Mac Specs: Mac Mini Core i7 2012 \| White 2009 MacBook 2 Ghz \| 733 Mhz G4 Quicksilver	03-21-2009, 03:29 PM have you got the restore disks that originally came with that mac? Member of the Month September 2008 & August 2012 \| Found advice useful? – use the rep system
	QUOTE Thanks

bad.heron #6 (permalink)
Member Since: Oct 15, 2008 Location: England, UK Posts: 285 Mac Specs: 15.4" Macbook Pro, 2.8GHz Intel Core 2 Duo, 4GB DDR3, 128GB SSD Drive, NVIDIA GeForce 9400M+9600M GT	03-21-2009, 06:59 PM Not sure if this will be of any use but have you tried pressing the power button to switch it on and then holding Command + Option + P + R until you here the startup sound for the 2nd time? 15.4" Apple Unibody Macbook Pro Mac OS X Snow Leopard (10.6.4), 2.8GHz Intel Core 2 Duo, 4GB 1066Mz DDR3 SDRAM (2x2GB), 128GB Solid State Drive (SSD), NVIDIA GeForce 9400M + 9600M GT with 512MB, SuperDrive 8X - Apple Remote Infrared (IR) - Logitech MX Performance 2.4 GHz Wireless - Apple Keyboard Bluetooth - iPhone 4 32GB, Black
	QUOTE Thanks

vansmith #7 (permalink)
Member Since: Oct 19, 2008 Location: Ottawa Posts: 15,328 Mac Specs: 2012 13" MBP (2.5 i5, 8GB)	03-21-2009, 06:59 PM This is going to be a very hard problem to solve if you can't boot at all (safe mode or normal mode) and you have no discs. Can you borrow some discs from someone else? Important Links: Community Guidelines : Use the reputation system if you've been helped. M-F Blog :: Write for the blog :: M-F IRC Channel - Chats every Sunday at 8PM EST.
	QUOTE Thanks

bad.heron #10 (permalink)
Member Since: Oct 15, 2008 Location: England, UK Posts: 285 Mac Specs: 15.4" Macbook Pro, 2.8GHz Intel Core 2 Duo, 4GB DDR3, 128GB SSD Drive, NVIDIA GeForce 9400M+9600M GT	03-22-2009, 07:45 AM Sounds like you will have to reinstall OS X or take it in to a Apple store to get it looked at? You can do a Archive and Install which will import your user accounts and home folders but if you have your data backed up do a clean installation. 15.4" Apple Unibody Macbook Pro Mac OS X Snow Leopard (10.6.4), 2.8GHz Intel Core 2 Duo, 4GB 1066Mz DDR3 SDRAM (2x2GB), 128GB Solid State Drive (SSD), NVIDIA GeForce 9400M + 9600M GT with 512MB, SuperDrive 8X - Apple Remote Infrared (IR) - Logitech MX Performance 2.4 GHz Wireless - Apple Keyboard Bluetooth - iPhone 4 32GB, Black
	QUOTE Thanks

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AndyMc #1 (permalink)
Member Since: Aug 14, 2007 Location: Dublin Posts: 14 Mac Specs: MacBookPro, 2gb, 120HDD	03-21-2009, 02:46 PM Hey folks, serious problem here, would appreciate any help! My MBP had been running a bit slow so I decided to restart it. Before it restarted it stalled so I had to hold the power button until it turned off. Now when I turn it on I get a message saying you need to restart your computer. Hold down the power button for several seconds or press the restart button. I've tried everything I that apple support says but no luck this message just keeps coming up. Its the last gen of MBP and I can't find any of the discs that came with it. Any help would be great!
	QUOTE Thanks

AndyMc #5 (permalink)
Member Since: Aug 14, 2007 Location: Dublin Posts: 14 Mac Specs: MacBookPro, 2gb, 120HDD	03-21-2009, 06:46 PM No there lost.
	QUOTE Thanks

AndyMc #8 (permalink)
Member Since: Aug 14, 2007 Location: Dublin Posts: 14 Mac Specs: MacBookPro, 2gb, 120HDD	03-21-2009, 07:06 PM I do have a Leopard install disc now actually if thats any use tried it with no luck but maybe I was doing it wrong?
	QUOTE Thanks

Dub James #9 (permalink)
Member Since: Mar 22, 2009 Posts: 1	03-22-2009, 07:16 AM Hey all, I have the same problem with my MacBook... I've tried booting into safe mode, and also tried bad.heron's suggestion but I still get the same screen as descibed in the OP's post. I have the discs that came with the mac, does it look like I'm going to have to reinstall OSX?
	QUOTE Thanks

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