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  1. #16

    kgeier82's Avatar
    Member Since
    Dec 01, 2006
    MBP 2.4/2GB/200HD/256 8600gt
    speak directly to a manager, but be prepared to take "no" for an answer.

    Take your photos in with you, that is key now that you have cleaned it.

    Def would not have cleaned it before I took it in.

    good luck! you may get some work, you may not. They dont really owe you much out of warranty, smoking machine or not.
    2.4ghz Unibody | Hitachi 320GB 7200 | 256MB 9600gt

  2. #17

    Member Since
    Dec 18, 2008
    Macbook (unibody) 2.4, 2gb RAM, 250gb HD

    All's well that ends well.

    I received a phone call (actually, three, from various parts of the company) on Tuesday lunchtime. The gist of it is that something HAD gone wrong inside my Macbook (didn't tell me what, though), but it was fixable, but they weren't going to. Instead, they wanted to sent it back to Cupertino for 'further analysis'. Since I'll never see it again, they've given me a spanking new unibody Macbook, better spec, and actually more expensive than the original one. This I really can't complain about, and thank Apple for their excellent customer service, even though the original machine was out of warranty.

    The End.

  3. #18

    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Modesto, Ca.
    iMac 2010 27" QuadI7 OS10.13 iMac 2008 OSX10.11, MBP Late2011OS10.13 , iPad Pro 10.5", iPhone 5s,
    WOW, That is so great to hear! What a Christmas gift from Apple!

    Thanks for the report.

  4. #19

    Member Since
    Dec 11, 2008
    WOW! That's impressive, very impressed with not only the customer centric focus with this solution but also helps them from a liability, reliability and quality assurance perspective. Corporate karma at its best and far too rare in this economic environment. I'll be buying more AAPL shares tomorrow for my IRA.

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